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As an ex monro muffler manager (I'm embarrassed to say) I can tell you they are completely incompetent. There is a Manager and the rest are Shade tree Mechanics at best. This means they learned to repair cars by daddy in the back yard. 90% have NO ASE certifications. The ones that do, may have it only in one area like brakes, etc. Yet Monro allows them to work on other car issues. These so called Mechanics are paid between $8-10 per hour. Way...
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Anonymous

yasmine The company has rude managers and they charge you for stuff you shouldn't be charged for. Check your invoice carefully. They will get you if they can. And they have a ancien...

1.3
I didn't like
  • Poor poor customer service
  • Dishonesty
  • Not honest
#994898
i will be writing a letter to corporate! have had rotors replaced after 6 mnths and pads replaced 4 times in 2 years - have been told rotors are only guarenteed for 1year....so 14 months later i am paying again for new rotors however brake pads will be replaced AGAIN for free. Owwww! wow, how nice. was talked into new struts/shocks, tires, of course, brakes......1500 dollars later i drive away and notice that night i am missing a hub cap,...
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Cheats & Lies. We went in for a brake estimate and were told the calipers were bad and the rotors were damaged. They told us that that they would try to resurface the rotors but weren't sure they would be able to. They were going to charge $100. Since we had just had new rotors installed 3 months earlier, we decided to drive it home where our home mechanic could look at it. After looking at it, our home mechanic said that the rotors and...
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Short Review for February 11, 2017

#1006587
4.0
Horrible and unprofessional assistant manager Casey in the Wilkes Barre twnsp branch. They charge customers more than they are supposed to be charged. You have to watch them and check your invoice and payment you are supposed to pay. I was charged for something I wasn't supposed to be an their solution was a free oil change. Nooooooo way. You are cheating customers.
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Monro Muffler Brake And Service Oil Change Review

#878195
2.9
Monro Muffler Brake And Service - Simple Review #1467891942
Monro Muffler Brake And Service - Simple Review #1467891942
1 of 2
I was at the Monroe in Roanoke,Va today and got an oil change and look what i found on my car when i got home on my white paint. Come on use gloves dont get oil all over my hood and bumper.
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Monro Muffler Brake And Service Customer Care Review

#835531
Monroe muffler Mechanicsburg, poor customer services, i got there today,they very rude, I said hello they walked out on me,my name is Afolabi Ishola, phone number 7177069170
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Monro Muffler Steering And Suspension Services Review

#794251
1.0
The absolute worst, none of their work can be trusted
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I took my car their for an exhaust/muffler issue at the Irwin PA store (#117). My car was in worse shape when I left so I brought it back. Despite the work "being under warranty" they wanted close to $500 to fix a weld that didn't hold and now had more holes in it. I took it to another place and they discovered Monroe had welded the muffler directly to the body of the car, which was what was making the whole car shake, there were holes...
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The moonro muffler at olantagi road by the Riverview drive , there manager is number one worth manager he is a suckles manager , he do not have any costumer service experience, he is rode today I have an appointment at but I was late 10 minutes he didn't except me, after 10 minutes late & also he was not polite he was very rode, I never seen like this people , I couldn't understand that why moonro muffler keep this Suckles people ,
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8/17/26 - after my horrible experience on front brake job and very poor, rude unprofessional customer service, with Monro Muffler, Main Street, East Hartford, Ct 06118 I'll called the State of Ct, Department of Motor Vehicles today and they're sending me out form to file a formal complaint and investigation .. Can't wait to get them this will be done asap!!!! Against Company, Manager, and Regional Manager.. Because truth be told, Corporate is...
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We bought "brakes forever" through the NH Monro shop. The last time we went in to have my son's brakes checked, they stated to my son that they weren't going to honor this agreement, as their district manager told them not to. Knowing they were trying to pull a fast one on my son, I called them & said "brakes forever, by virtue of the word forever being used, implies that they replace the brake pads for as long as I have the car", they said...
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Anonymous

Anonymous 8/17/16 -I'm filing a formal complaint against Monroe Muffler Inc and the two parties/persons listed: Monroe Muffler, 431 Main St., East Hartford, 06118 and Manager, Anthony ...

Anonymous

Anonymous Maybe 3 days after I posted this, a woman named Brittany emailed me and wanted to speak. (This next part took place over about two weeks, she was super-unresponsive, he must h...

Manager Chris Herring (Monro Muffler) on Easton Ave told me I needed a switch and relay for my blinkers, which were flashing for a few seconds and then stopped. Quoted $569.27 labor & parts. Told him I want to talk to my friend first. Called Chris next day to do only the relay, asked for labor charge, he said $20.00. Went after work, he looked at me like I was an ***. He said that I told him I would have my friend put it in, which is a ***...
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1.0
I didn't like
  • Dishonesty
  • Poor poor customer service
  • Not honest
#850844
Went to monro muffler in chester ny. Had four new tires put on. Also new front brake pads. I asked the person behind the counter, (Brian) if the rotors were ok. He replied the rotors are fine. A week and a half later the brakes started to pulsate. The steering wheel would shake a little when applying the brakes. Took it back to monro muffler for them to check out the brakes. Same guy, (Brian) said that the rotors are bad. I said you said the...
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Contact Monro Muffler Brake And Service

Headquarters Address:
Monro Muffler Brake, Inc. 200 Holleder Pkwy. Rochester, NY 14615
Rochester, New York 14615
Phone:
(800) 876-6676
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Companies similar to Monro Muffler Brake And Service

Totally price gouged for a wheel bearing hub assembly. I was charged over 4 times what I could buy it for at any parts store.. I will let everyone know how I got ripped off at Monroe. Monroe knows they have someone in there who needs to get an inspection to pass and they take full advantage of that situation. Complain about the price of the part and then you will waste $21.99 for a failed inspection fee. I should have just had them put my car...
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Anonymous

Anonymous A. New York inspections are only 21.00 not 21.99
B. Pass or fail in New York at any licensed inspection station (not just Monro Muffler) they can charge you full amount and...