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Went to Monro for a special on the oil change it took them all of seven minutes to do it about three weeks later my alternator belt fell off I had my mechanic put on a new alternator belt on as he was doing it he informed me who ever change the oil never took the old...
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#1045816
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As an ex monro muffler manager (I'm embarrassed to say) I can tell you they are completely incompetent. There is a Manager and the rest are Shade tree Mechanics at best. This means they learned to repair cars by daddy in the back yard. 90% have NO ASE certifications....
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Anonymous
Anonymous

I totally agree they are rude. With absolutely no experience they blew my car engine changing my oil I never took out the old oil and putting new oil had seven quarts in my ca...

Anonymous
yasmine

The company has rude managers and they charge you for stuff you shouldn't be charged for. Check your invoice carefully. They will get you if they can. And they have a ancien...

1.3
I didn't like
  • Not honest
  • Dishonesty
  • Poor poor customer service
#994898
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i will be writing a letter to corporate! have had rotors replaced after 6 mnths and pads replaced 4 times in 2 years - have been told rotors are only guarenteed for 1year....so 14 months later i am paying again for new rotors however brake pads will be replaced AGAIN...
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Monro Muffler Brake And Service Manager Review

Monro Muffler Brake And Service
#1006587
4.0
Horrible and unprofessional assistant manager Casey in the Wilkes Barre twnsp branch. They charge customers more than they are supposed to be charged. You have to watch them and check your invoice and payment you are supposed to pay. I was charged for something I wasn't supposed to be an their solution was a free oil change. Nooooooo way. You are cheating customers.
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Monro Muffler Brake And Service Oil Change Review

Monro Muffler Brake And Service
#878195
2.9
Monro Muffler Brake And Service - Simple Review #1467891942
Monro Muffler Brake And Service - Simple Review #1467891942
1 of 2
I was at the Monroe in Roanoke,Va today and got an oil change and look what i found on my car when i got home on my white paint. Come on use gloves dont get oil all over my hood and bumper.
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Monro Muffler Brake And Service Customer Care Review

Monro Muffler Brake And Service
#835531
Monroe muffler Mechanicsburg, poor customer services, i got there today,they very rude, I said hello they walked out on me,my name is Afolabi Ishola, phone number 7177069170
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Monro Muffler Steering And Suspension Services Review

Monro Muffler Brake And Service
#794251
1.0
The absolute worst, none of their work can be trusted
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Cheats & Lies. We went in for a brake estimate and were told the calipers were bad and the rotors were damaged. They told us that that they would try to resurface the rotors but weren't sure they would be able to. They were going to charge $100. Since we had just had...
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I didn't like
  • Being deceived
#934728
Reply to reviews
I took my car their for an exhaust/muffler issue at the Irwin PA store (#117). My car was in worse shape when I left so I brought it back. Despite the work "being under warranty" they wanted close to $500 to fix a weld that didn't hold and now had more holes in it. I...
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#932586
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The moonro muffler at olantagi road by the Riverview drive , there manager is number one worth manager he is a suckles manager , he do not have any costumer service experience, he is rode today I have an appointment at but I was late 10 minutes he didn't except me,...
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#908116
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8/17/26 - after my horrible experience on front brake job and very poor, rude unprofessional customer service, with Monro Muffler, Main Street, East Hartford, Ct 06118 I'll called the State of Ct, Department of Motor Vehicles today and they're sending me out form to...
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We bought "brakes forever" through the NH Monro shop. The last time we went in to have my son's brakes checked, they stated to my son that they weren't going to honor this agreement, as their district manager told them not to. Knowing they were trying to pull a fast...
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Anonymous
Anonymous

8/17/16 -I'm filing a formal complaint against Monroe Muffler Inc and the two parties/persons listed: Monroe Muffler, 431 Main St., East Hartford, 06118 and Manager, Anthony ...

Anonymous
Anonymous

Maybe 3 days after I posted this, a woman named Brittany emailed me and wanted to speak. (This next part took place over about two weeks, she was super-unresponsive, he must h...

Manager Chris Herring (Monro Muffler) on Easton Ave told me I needed a switch and relay for my blinkers, which were flashing for a few seconds and then stopped. Quoted $569.27 labor & parts. Told him I want to talk to my friend first. Called Chris next day to do...
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1.0
I didn't like
  • Dishonesty
  • Being decieved
  • Not honest
#850844
Reply to reviews
Went to monro muffler in chester ny. Had four new tires put on. Also new front brake pads. I asked the person behind the counter, (Brian) if the rotors were ok. He replied the rotors are fine. A week and a half later the brakes started to pulsate. The steering wheel...
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1.0
#848703
Reply to reviews