Monos
Monos Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Monos has 1.5 star rating based on 43 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Quality product, Looks like great luggage, Decent looking product.
Cons: Customer service is non existent, 100 days is a long time to use something then return and sell again, 100-day return is a scam.50% of users think that Monos should improve its Customer Service.
50% of users say that they might use Monos in the future for similar services or products if the company resolves their current issue.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Monos has 1.5 star rating based on 43 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Quality product, Looks like great luggage, Decent looking product.
Cons: Customer service is non existent, 100 days is a long time to use something then return and sell again, 100-day return is a scam.50% of users think that Monos should improve its Customer Service.
50% of users say that they might use Monos in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Do not buy this suitcase. Worst piece of luggage I have ever owned. Terrible customer service", "Do not purchase from them", "Do not use", "Don't deal with this company.", "Buy Tumi".
Most users ask Monos for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnhappy customer
- Good marketing
- No service or response to customer issue
Preferred solution: I want my credit/value off my last purchase of $5 off for every 100 points
Warranty
- Looks like great luggage
- Service and material are the worst
Preferred solution: Full refund
User's recommendation: Buy Tumi
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerThe luggage is very nice but the customer service is non-existent. I have tried repeatedly to email them for help on an exchange.
- Luggage nice
- Customer service is non existent
Preferred solution: To exchange one of the three pieces I purchased for a different color.
User's recommendation: Don't deal with this company.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Miami, FloridaBad experience
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI JUST WANT TO EXCHANGE SOMETHING AND CANNOT GET ANSWERS
I purchased 3 pieces of luggage, all great. I then purchased a Sling purse, it's cumbersome so I want to return it and exchange for the Crossbody.
I am spending more money, but I can't get anyone to respond with a simple question...will I get the $50 credit I used toward the Sling back when it's returned to use toward the purchase of the Crossbody?
That's all I want to know and still no response after 6 days.
So much for their, "we'll respond with 24-48 hours".
If I had read other reviews prior to purchasing ANYTHING I would never have bought ANYTHING because good customer service is almost more important than the product! I am totally ticked off and extremely disappointed...especially when there are SO MANY other companies out there with exemplary customer service (which can make or break a company).
Preferred solution: Crossbody bag
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Zero Customer Servive
Company fixed the issue and I have been provided with apology. After weeks they finally contacted me.
They told me to use a link from the email sent and that link didn’t work. They sent another link a few days later and I was able to get a free exchange for another color. That is suppose to be delivered today. The sling bag that was promised as a free gift turned into a toiletry bag I did not want and they will not send me what I chose.
Oh well.
I will report that in person the luggage looks cheap and very plastic. I am disappointed in that.
- Non-functioning luggage
- No customer service
- Expensive to return
Preferred solution: Full refund
User's recommendation: Stay away! Cheap Luggage! Rip Off!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBag received with a combo and I cannot open it - no response after several days on several platforms
- Decent looking product
- No customer service contact options to speak with anyone
Preferred solution: Full refund
User's recommendation: NO phone number for CS contact - probably good product, but if you have issues, it'll take some time, or never get resolved possibly
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Columbus, OhioCustomer service is non-existent
I purchased a beautiful pro-carryon, along with other travel pieces (over $736.00), for my overseas trip last month. Within 48 hours the web price offered a substantial discount.
Disappointing! Secondly, upon arriving in Greece, my case had multiple black scuffs that can't be removed with their cloth or anything I have. I was hoping they could suggest something else to try to remove the dark marks/scuffs. Unfortunately, the only avenue to connect that I can find is via "live chat", to which they added further insult to injury by requiring that I give them a credit card with a $5.00 charge to talk to their computer.
In addition, when attempting to log in, Monos does not recognize me as a customer. However, they inundate me with multiple emails each week encouraging additional purchases, requests for response to their survey and more. Sadly, I WAS interested in several other pieces.
However, I will NOT be purchasing from this company ever again! It was a "bait and switch!"
User's recommendation: Be careful. You will not be able to reach anyone to resolve any concerns or questions you might have
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn process
To whom it may concern, I have replaced a return order for items that I have received. However, from my understanding, I cannot cancel my order, so therefore, I must wait until entire order has been shipped to initiate a return.
This is unacceptable practices, because you do not have items to fulfill, my order right away. It will take me some time in actuality to receive a refund. I have not used your items and neither do I want to with the experience that I am currently subjected to at this moment. Please have someone to call me my number is 404-772-****.
I am reporting you to the Better Business Bureau. Stop all of my items from shipping, cancel all of my items. Ive received two items to know that I do not want your products, and I wish not to do business with your company. I will for sure pass this experience on to others on FB, twitter, X and Instagram.
Once again cancel my order and refund my money. Order# 288****. Unacceptable practices not being able to cancel your order before you fulfill them, apparently you do not have the items to fulfill my order. So this means that I could be waiting around for months to receive my items.
Your site mentions at 3 to 4 day shipping. You have exceeded this window.
So the ploy here is to get items received and so you can take our money for shipping them back. I am very disappointed and extremely upset with this process.
Preferred solution: Full refund
User's recommendation: Do not do business with this company, they do not value our customs and the way business is practiced within the states. My experience is absolutely horrible. You can’t cancel or initiate a return until you receive their products. In essence, once your products arrive which will take a while. Because they don’t have items in stock to fulfill right away. So this process could take forever. Another advantage for Monos with this process, they can make money on you to ship your items back to Monos. Unacceptable, if you are shopping for luggage use Amazon, as a US company, Amazon values US business practices.
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Verified ReviewerResolved: Lengthy return process
Company fixed the issue and I have been provided with apology. I kept reaching out to the company & they processed my refund
- Decent product
- Poor service & lengthy process for return & no personal ph just c
Preferred solution: Full refund
User's recommendation: No no no
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to contact
- Customer service is non existent
Preferred solution: I was hoping to exchange the carry on plus for a hybrid carry on plus
User's recommendation: Do not purchase the product due to POOR customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHave not received confirmation of return I’ve initiated
- Quality product
- Customer service is non existent
Preferred solution: Full refund
User's recommendation: I read the poor reviews prior to purchase, however having personal knowledge of the quality of the product, I thought Monos customer service would match that quality. So not the case. Very disappointed and will not consider Monos again
Monos not willing to honor warranty
User's recommendation: Do not buy this suitcase. Worst piece of luggage I have ever owned. Terrible customer service
Terrible
User's recommendation: Do not purchase from them
Misrepresentations and impossibility to talk to customer support
User's recommendation: Stay away. Items seem nice but not worth the hassle of not being able to communicate with them when something goes awry
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chicago, IllinoisWhere’s my order?
Preferred solution: Deliver product or service ordered
User's recommendation: Too soon to make a recommendation.
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Same here, absolutely horrible customer service. It's not existent
Monos is an awful company to deal with.Overpriced and have no customer service, They charge for rertuns.