Monoprice Reviews
Monoprice Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Monoprice has a 2.8 star rating based on 3 customer reviews. Consumers are mostly neutral. Rating distribution shows 67% unfavorable and 33% positive. Recent notes mention a good amp but repeated issues with refunds and customer service, and a low price level.
Key Takeaways for Future Customers
- Check Monoprice reviews for product-specific reliability before buying.
- Expect value pricing but verify return and refund policies for warranties.
- Consider membership history when contacting support about orders.
Negative Feedback / Risk Areas
- Frequent Monoprice customer complaints about poor customer service and ignored missing items.
- Reports of refund and exchange disputes and overcharges on orders.
- Product defects like warped beds and faulty gig bags reported.
Positive Feedback
Reviewers value product variety, a functional website, and some positive experiences with specific gear such as an amp.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Monoprice has a 2.8 star rating based on 3 customer reviews. Consumers are mostly neutral. Rating distribution shows 67% unfavorable and 33% positive. Recent notes mention a good amp but repeated issues with refunds and customer service, and a low price level.
Key Takeaways for Future Customers
- Check Monoprice reviews for product-specific reliability before buying.
- Expect value pricing but verify return and refund policies for warranties.
- Consider membership history when contacting support about orders.
Negative Feedback / Risk Areas
- Frequent Monoprice customer complaints about poor customer service and ignored missing items.
- Reports of refund and exchange disputes and overcharges on orders.
- Product defects like warped beds and faulty gig bags reported.
Positive Feedback
Reviewers value product variety, a functional website, and some positive experiences with specific gear such as an amp.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Part for guitar amplifier
- - The amp makes no sound, but the tubes light up.
- - The user suspects the output transformer and wants to obtain and install a replacement.
i have a monoprice 15 stage right tube guitar combo amplifier. i suspect i need a replacement output transformer.
how do i go about getting one? by the way...i am not pissed. the amp makes no sound the tubes light up. the tubes and speaker are good.
surmise it is output transformer. i know how to install if i can obtain one.
User's recommendation: good amp
Hebron, Kentucky
Warped bed
- - The bed is warped and replacement parts did not fix it.
- - I emailed photos requesting a replacement bed; the new magnetic plate did not solve it.
Got this for Christmas and the bed is warped and they wont do anything about it I have 8 piles of post it notes 8 sheets high underneath the magnetic. plate To level it out sent an email to them with pictures to replace the bed and they send me a new magnetic plate that didnt solve the problem the bed is warped and they could care less that this is the problem
User's recommendation: Not buy from the company customer service sucks
Independence, Missouri
Faulty gig bag
I recently recieved my order of a guitar from you that came with a gig bag. However the gig bag has a rip inside of it. How should we proceed in this matter.
Phoenix, Arizona
Wanted to add to my order
I just placed an order 2079****, I wanted to change one of the 1 ft cables to a 2ft cable, so a total of 3 - 2ft black cables and I wanted to add a # 38393 USBC to Lightning cable 3ft in Red
Overcharged
Bought one amplifier sent me 2 then charged me for 2 sent back 2 one on on opened but kept 50.oo of my money
Preferred solution: Full refund
User's recommendation: No phone service promised to return money but not all of it even though it was there fault
Horrible Customer Service - DO NOT USE THEM
- - $465 enterprise drive incompatible with our motherboard.
- - We asked for credit to buy a compatible drive; refused, leaving us out $450.
Do not use Monoprice....horrible customer service! I recently bought a $465 enterprise drive and it was incompatible with our motherboard when my IT guy went to install it.
We asked for credit, not a refund, to replace it with a compatible drive and they refused due to the 30 day window! My IT guy was on vacation and now we're out $450 with a brand new drive they refuse to replace.
I told them I didn't want a refund...only credit to purchase the proper drive that is compatible...they again refused to even give me credit to get the right product! Horrible customer service....DO NOT USE MONOPRICE!!!!
Preferred solution: Credit for the proper product that is compatible with my PC
Dallas, Texas
Ignoring my complaints/not sending missing items I paid for.
- - Requests to send missing paid items ignored for 4 months; missing item numbers 3917,3137,5177,3087,3088,3113,6344,2734.
For a couple of months monoprice just keep on ignoring my request for them to send the missing items that I paid for.
INVOICE NUMBER 277****
ORDER DATE 2/5/2010
Sending missing item(s), (3)3917.
Sending missing item(s), (3)3137.
Sending missing item(s), (5)5177.
Sending missing item(s), (2)3087.
Sending missing item(s), (3)3088.
Sending missing item(s), (2)3113.
Sending missing item(s), (2)6344.
Sending missing item(s), (2)2734.
4 months and nothing happens. Just keep on sending them emails...but to no avail.
I am a platinum member, what more for a new consumer...besides I have a lot of defective items coming from them.
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I know the feeling of Monoprice selling defective items. I purchased an HDMI cable, which did not work.
They sent me another one and that one did not work. I ended up purchasing one from Target and that works perfectly, which indicates their "superior" cables are not worth a ***!