Anonymous
map-marker Baltimore, Maryland

Unfair game

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Game is fun however the game rolls and everything is pre determined meaning monopoly go controls your board the game is rigged they make it impossible to get the stickers you need to complete your sets I personally have been gold locked for weeks and they give nothing but duplicates the community chest is predetermined and only opens when they allow it the partner events they do unless you have thousands and thousands of dice its impossible to complete even with a partner 40000 points is a lot and when the wheel is set to land on the lowest possible points they take your dice and you get not much in return the rolls are predetermined and they stop it every thing about this game is unfair use to be fun now its just frustrating its all about them trying to force you to pay money to play

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Tony B Fok

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Verified Reviewer
| map-marker Arnaudville, Louisiana

Folks be aware while playing this game.. if you want extra dice etc , they say there are scammers out there , but it looks like MonopolyGO is the scammers. I’ve reported problems to customer service

Folks be aware while playing this game.. if you want extra dice etc , they say there are...
Updated by user Jul 30, 2024

MonopolyGO contacted me and said that tester user app is responsible for the scam and not them, even though tester app is using MonopolyGO. To the person that responded and called me an idiot, ohhh no man, that’s your momma

Original review Jul 30, 2024

I went and downloaded tester app like it said and played three games and didnt get anything for all my hours. MonopolyGO says its not them doing so its all on me. They need to do better

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User's recommendation: Don’t do amps to get rewards

Juliee D

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Never resolved my problem it is more than 2 weeks already

MonopolyGO - Never resolved my problem it is more than 2 weeks already
MonopolyGO - Never resolved my problem it is more than 2 weeks already - Image 2
MonopolyGO - Never resolved my problem it is more than 2 weeks already - Image 3
MonopolyGO - Never resolved my problem it is more than 2 weeks already - Image 4
MonopolyGO - Never resolved my problem it is more than 2 weeks already - Image 5
MonopolyGO - Never resolved my problem it is more than 2 weeks already - Image 6

I have 2 account with monopoly game and some how the system messed up and wiped out all my game process. I been asked for help but it is more than 2 week already and no help.

I am so frustrated.

I spent a lots of money in the game and their customers service is beyond horrible . I been told to do this do that and ended up I lost all my game.

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Loss:
$3000

Preferred solution: Refund for what I been lost in the game and get back to my game process. My net worth it was over 23k . Monopoly only resolved through the text messages I need to talk to some one in person over the phone to resolve the issue not 1 is 2 .

User's recommendation: get better customer service

Taylor Burtis

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Absolute SCAM. Takes your money, but everything is predetermined.

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MonopolyGO - Absolute SCAM. Takes your money, but everything is predetermined.

I have spent hundreds of dollars on the game and found out that everything is predetermined. They allow people to cheat using airplane mode and refuse to refund my money.

I am tempted to contact a lawyer unless someone gives me a refund on my purchases and deletes my account.

Scopely needs to be sued for everything they have. This is the worst excuse for a company and they have horrendous customer service, if you can even call it that.

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Loss:
$1000
Cons:
  • Only those who cheat using airplane mode can get ahead

Preferred solution: Full refund

User's recommendation: GIVE ME A REFUND FOR EVERY PURCHASE.

Scott N Hdq

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Verified Reviewer

Poor game play

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MonopolyGO - Poor game play

Worst customer service, game constantly crashes, and trying to talk with customer service is a complete joke!! They attempt to compensate for the errors but their compensation is more of insult then anything at all. They close out tickets before actually fixing the issue.

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Pros:
  • Interaction with other players
Cons:
  • Customer service

Preferred solution: Even amount of drums to ALL players

User's recommendation: Avoid playing the game

Tishonna C

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Verified Reviewer

Lost My Account

My Monopoly Go account was offloaded from my phone. When I downloaded the game again and tried to reconnect it to my Facebook account, a new account was created upon logging back into Facebook.

I need my old account back. I have made so many in-app purchases to reach my current level that I can't start over. I was also number one for the train event when I lost my account.

I have also sent a message via the game with no response. Please help me resolve my issue.

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Loss:
$800
Pros:
  • Fun games

Preferred solution: I want my accont back. This is the 2nd time it’s been lost in the last two days

John R Bof

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Verified Reviewer

Poor Customer Support

All my data disappeared, making me start the game over. I have reached out for days and have received a response back, but they need my user ID, which I don't have since all my data was lost.

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Pros:
  • Fun games
Cons:
  • Customer service

Preferred solution: My account back with all my stickers I had.

User's recommendation: Take screenshot of user id

Rylee Smith

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I cannot join the Discord sever

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MonopolyGO - I cannot join the Discord sever
Original review Feb 28, 2024

I am not able to join the Discord server. I have messaged customer service a number of times and havent gotten a reply from a HUMAN.

I am really disappointed because Monopoly GO! is a great game but the customer service is horrible. I enjoy playing the game a lot.

Without the Discord server I am not able to trade stickers, get updates on the game and much more. Please let me know if you have had this issue and let me know if there is anyway I can join.

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Pros:
  • Its a good game
Cons:
  • Really bad customer service

Preferred solution: I want to be able to join the Discord server

Paul J Krr

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Verified Reviewer
| map-marker Franklin, Ohio

I lost my game progress be 2 weeks ago tomorrow . I changed my Facebook password and re logged into my account and all my progress was lost I haven't heard nothing back from customer service at all

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MonopolyGO - I lost my game progress be 2 weeks ago tomorrow . I changed my Facebook...
MonopolyGO - I lost my game progress be 2 weeks ago tomorrow . I changed my... - Image 2
MonopolyGO - I lost my game progress be 2 weeks ago tomorrow . I changed my... - Image 3
MonopolyGO - I lost my game progress be 2 weeks ago tomorrow . I changed my... - Image 4

I lost my game progress when I changed my Facebook password I e spent too much money on this game to just give up please contact me back asap. I'll attach a copy of my account number in a screenshot

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User's recommendation: Don't play

Greg K Ksc

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Verified Reviewer

I need my account restored

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MonopolyGO - I need my account restored

I've been trying to contact support through the game and get no reply so I'm trying to email you through here I would like to get my account restored. when I log in now it says I have 0 progress and I was at level 17,000 something my game ID is 5350****.

So can you please remove the account that shows zero progress in a restore me back to where I was.

I've already lost out on the quick wins and the 5 star card I should have got Sunday. I have done nothing wrong to my account reset or even requested to have it reset.

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Preferred solution: My account restored

Susan G Pvl

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Verified Reviewer

Better service

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They keep saying that I got my network upgrade s but I been playing for 5 months now and only received these rarely, I should be way up there on the leader board. At 10am 4/2/24 it happened again.

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Pros:
  • It is fun with others
Cons:
  • You make it very difficult to get a hold of anyone

Preferred solution: A gift replacement

User's recommendation: It is fun but customers service is slot

Juliee D

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Verified Reviewer

Customer service didn't help resolve an issue

I need help to recover my two account from Monopoly go I've been asking for help almost 2 weeks but it really know help at all.

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Loss:
$5000

Preferred solution: Full refund and game process recovered

Ida W Hou

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Verified Reviewer

No response to any emails I’ve sent

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I received an email stating I requested my game to be deleted and I didnt, I spent to much money and time to want it deleted and nobody will get back to me and phone number is disconnected.

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Cons:
  • You make it very difficult to get a hold of anyone

Preferred solution: I want a response to several emails I sent asking you to please don’t delete my game!!!!!!

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