MonkeySports
MonkeySports Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MonkeySports has a 2.4 star rating based on 2 customer reviews. Consumers are mostly dissatisfied. Pros listed: 9. Cons: bad customer help. Rating distribution shows 50% unfavorable and 0% positive. Price level reported as low.
Key Takeaways for Future Customers
- MonkeySports reviews note strong product diversity and discounts.
- Expect website and phone ordering friction for gift cards and services.
- Low price level but weigh customer service and return policies.
Negative Feedback / Risk Areas
- Frequent customer complaints about terrible customer service and rude staff.
- Return and warranty issues and lack of useful phone support.
- Reports of inventory theft and ethical concerns at some stores.
Positive Feedback
Reviewers value the variety of products, discounts, and some professional employees; some call it a great store aside from service issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MonkeySports has a 2.4 star rating based on 2 customer reviews. Consumers are mostly dissatisfied. Pros listed: 9. Cons: bad customer help. Rating distribution shows 50% unfavorable and 0% positive. Price level reported as low.
Key Takeaways for Future Customers
- MonkeySports reviews note strong product diversity and discounts.
- Expect website and phone ordering friction for gift cards and services.
- Low price level but weigh customer service and return policies.
Negative Feedback / Risk Areas
- Frequent customer complaints about terrible customer service and rude staff.
- Return and warranty issues and lack of useful phone support.
- Reports of inventory theft and ethical concerns at some stores.
Positive Feedback
Reviewers value the variety of products, discounts, and some professional employees; some call it a great store aside from service issues.
Brooklyn, New York
Gift card
- - Gift cards cannot be ordered by phone and must be ordered in-store or online.
- - Online ordering guidance was not found and staff could not explain it.
I tried to ask about ordering a gift card on the phone and was told that was not possible, that I had to go to the store or order it online, and could not be given any additional information how to do it online. I even mentioned that I could not find how to do it and the guy who answered the phone did not know either.
Very frustrating website and the phone call was as well. Lost customer.
User's recommendation: if you can't get to the store, forget this place
Return
- - Poor customer service after surgery and a two-week wait.
- - Loyal New Jersey customer known by name.
- - Won't shop there again; will go to Pure Hockey.
Your customer service is terrible. I bought some skates and ended up having surgery and could not use them till 2 weeks ago you would not do anything to help me out I have been a loyal customer in New Jersey that they know me by name now I will never spend a dime there again will go to pure hockey.
- Nine
- Bad customer help
Preferred solution: Skates that fit.
User's recommendation: Terrible customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLack of ethics
- - Most staff are professional, some are not.
- - Inventory discrepancies exist.
- - Some employees stole thousands of dollars in merchandise and bragged.
It makes me sick to my stomach to leave this review, but I cannot stay silent any longer. Most employees are nothing but professional, but there are some in this company who are not.
Each store in this company should check its inventory because there will, without a doubt, be some discrepancies. Employees outright stole merchandise from the store. Thousands of dollars worth of items and bragged about it afterward as if it were a big joke.
In good conscience, I felt like I had to say something. It is a shame because it is a great store other than the aforementioned reason.
User's recommendation: watch out
Nasty supervisor at Irvine store
- - Drove 1.5 hours this morning after son's stick broke; warranty runs to tomorrow.
- - Braden said he had the stick but didn't, and he didn't want to help.
Braden Salesman - supervisor Monkey Sports Irvine. We drove an 1.5 this morning because our sons stick broke.
Under warranty til tomorrow. Called Saturday to make sure they had. Braden Salesman spoke to my husband said he had. He doesnt .
I asked what he was going to do about it and he said - he didnt want to help me. Thats disgusting for a salesperson let alone a supervisor.
Rude doesnt want to help me when he said he had the stick and then didnt have it
Preferred solution: Apology
User's recommendation: Customer service is horrible
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