Monitech Reviews
Monitech Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Monitech reviews show a 1.3 star rating from 4 reviews with consumers mostly dissatisfied. Rating distribution is 100% unfavorable. Customers report high price level and problems with exchange, refund and cancellation policy and frequent device lockouts that block vehicle use.
Key Takeaways for Future Customers
- Expect persistent customer service delays and long hold times.
- Prepare for device appointment requirements that can cause permanent lockout.
- Be aware of complaints about refunds and cancellations when assessing Monitech services.
Negative Feedback / Risk Areas
- Repeated customer complaints about unreachable 24/7 customer service and long hold times.
- Device lockouts tied to appointments causing emergencies.
- Concerns about exchange, refund and cancellation policy and high price level.
Positive Feedback
No positive details provided in recent reviews.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Monitech reviews show a 1.3 star rating from 4 reviews with consumers mostly dissatisfied. Rating distribution is 100% unfavorable. Customers report high price level and problems with exchange, refund and cancellation policy and frequent device lockouts that block vehicle use.
Key Takeaways for Future Customers
- Expect persistent customer service delays and long hold times.
- Prepare for device appointment requirements that can cause permanent lockout.
- Be aware of complaints about refunds and cancellations when assessing Monitech services.
Negative Feedback / Risk Areas
- Repeated customer complaints about unreachable 24/7 customer service and long hold times.
- Device lockouts tied to appointments causing emergencies.
- Concerns about exchange, refund and cancellation policy and high price level.
Positive Feedback
No positive details provided in recent reviews.
Voronezh, Central Federal District
My car is in permanent lockout and I need to get home
The reviewer tried to contact the company before posting this review.
I was stuck with my car in permanent lockout.mode. Tried calling the "24/7 customer service".
Just to reach a voicemail. Have been stuck now over 2 hours.
Preferred solution: Apology
User's recommendation: Choose a different company ñ
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPermanently lock out
The reviewer tried to contact the company before posting this review.
- - Locked out while needing a calibration appointment.
- - I have an April service date and was redirected to a customer survey.
I have been locked out of my device because I have to make an appointment for calibration but, I already have a service date for April.
Someone called me and sent me straight to a customer survey.
User's recommendation: Be prepared for them to make your bad day worse.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHum Not Valid
The reviewer tried to contact the company before posting this review.
I have been on hold now almost two hours. I am getting a message that my hum is not valid.
I am stuck in a parking lot.
This is emergent. Can someone please help me?
Preferred solution: Someone in customer service
User's recommendation: I am still waiting on someone from customer service. Someone from another department tried their best to get me to someone, but even she couldn't get me in touch with a real person.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMachine requesting appointment
The reviewer tried to contact the company before posting this review.
My machine is requesting an appointment and I dont have one until Dec 5th and it is saying I only have two days left. Please help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need my vehicle to start; however, the device...
- - Vehicle won’t start; the in-car device won’t power on.
- - Device was left connected 5+ days; battery is charged, but it won’t activate.
I need my vehicle to start; however, the device in the vehicle will not even turn on for me to initiate starting it. It (the device) was left in the vehicle attached for 5+ days, and the car was not driven - while I was fighting through COVID.
First thing I thought was to check the battery -- it's fully charged, however, the device will not turn itself on in order for me to begin the vehicle initiation process... Trying to pick my kids up for visitation this evening, and have to get the device to turn on in order to start the vehicle ignition process.It's about a 40 minute drive, there and then back. I must be there no later than 6:30 this evening. It's 4:53PM as I write this.
Hopefully it's informative and explains the situation, leading to a quicker troubleshooting and triage of the situation. Please let me know if there's any other information I can provide you. I will have my phone with me up until 5:30PM allowing for troubleshooting measures and triage of this problem My Apologies for the short notice. Obviously, this important to me and I thank you for understanding.
919-791-**** Any thoughts?
Troubleshooting measures? Ever heard of such a thing?
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