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MoneySuperMarket

MoneySuperMarket

www.moneysupermarket.com
What is your customer experience with MoneySuperMarket?

MoneySuperMarket Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • MoneySuperMarket has 2.2 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Recent recommendations regarding this business are as follows: "Don't bother quereing anything with MSM, they never replyto you", "Use Go Compare instead", "Don’t use", "look elsewhere".

  • Review authors value the most Privacy and Data Security and Billing Practices. Consumers are not pleased with Reliability and Customer service. The price level of this organization is high according to consumer reviews.

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insurance indemnity insurance reference claims claim discount proof information liability indemnity
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Peter T Zdx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bangkok, Bangkok

Banning me from moneysupermarket.com.

Updated by user Jun 04, 2025

No problem up until the point of my complaint, which explains what happened. If I were to rate a complaint for severity, this would be the worst possible.

They even email me to invite me to check my credit rating score for June, but then i find I am completely blocked from accessing their website. It leaves me wondering what they think I have done wrong, and doing my financial reputation considerable harm.

Original review Jun 03, 2025

You have banned me from accessing Moneysupermarket. No explanation, and there is no reason whatever why you should do so.

This is worrying me greatly, because I am worried about you damaging my reputation, which is actually impeccable.

Please reinstate my email. Phone me on my Thai phone +66 6********.

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Resolved
Ijeoma Kop
map-marker Watford, Hertfordshire

Resolved: Possible fraud

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Updated by user Dec 31, 2024

Company fixed the issue and I have been provided with apology. All sorted Thanks

Updated by user Dec 16, 2024

All ok

Original review Dec 15, 2024

Details stolen on a scam

Wish to block and cancel my account before reopening

Still awaiting confirmation that account blocked and closed

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SAMUEL A Ghp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

For professional indemnity insurance

I need a quote please for an indemnity insurance , a professional insurance and a public liability insurance but I have not yet received any information

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Preferred solution: I need a quote please

Nedzhip A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need my no claims discount proof

I need to provide proof of my no claim discount to my insurance company as soon as possible. The reference is NJ09ZZC.

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Preferred solution: No claim proof

Nigel O Mxy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Deeside, Wales

Scammer

Updated by user Nov 11, 2023

They haven’t got back to me

Original review Oct 27, 2023

I have received an email from you about a £15000 loan which I never asked for its a scam and pleas delete it

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Anonymous
map-marker London, England

Query regarding a bond you advertised on your emails.

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I am checking if you recently sent out an email regarding a bond giving 8.5% involving eastern power network and Citi Group acting as agents or is it a scam.Please email me ASAP

Regards

Albert Needham

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User's recommendation: Don't bother quereing anything with MSM, they never replyto you

Anonymous
map-marker Cardiff, Cardiff

To talk to someone.

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Difficulty communicating with MS. Com on line.

Impossible to speak to someone on the phone. Very frustrating company to deal with.

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User's recommendation: Use Go Compare instead

Anonymous
map-marker Cardiff, Cardiff

To talk to someone.

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Such a bad service!!!

Went to go compare and had good response.

You really need to review your customer response!!!

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User's recommendation: Don’t use

Lee C Uct

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lack of communication

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Updated by user May 06, 2020

They have been in contact and provided e mails etc for the insurer, but still take no responsibility that they were the agent and the law states they should be involved more productively in getting my refund back

Original review Apr 06, 2020

They are the agent who I contacted for insurance. I chose flexicover and to date, 3 weeks after making a claim, have heard nothing. Contacted moneysupermarket and nothing from them as well, totally ignorant, unprofessional service but quick enough to take your money, avoid them

View full review
Loss:
$700
Cons:
  • Ignorance
  • Failure to communicate
  • Quick to take your money

Preferred solution: Full refund

User's recommendation: look elsewhere

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