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1.3 Based on 124 reviews
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  • Customers like
    • Turning them into the better business bereau 10
    • Being royaly screwed 5
    • Quickness that it is sent 4
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    • Failure and refusal to deliver 13
    • Customer service is worse i have ever experienced 7
    • Not correcting problems 7
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Moneygram has been sued for money laundering and 28 employees admitted to being part of it but they weren't fired. The company was fined $100,000,000.00 but they still continue to be apart of scams. We sent $2000 to an individual to buy a dump trailer. The money was wired to Missouri nut was picked up at Walmart in Arkansas. When I called customer service they told me it was impossible but, it happened. Turns out the whole thing was a scam and... Read more

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i have sent money to various friends and relatives using moneygram for about a year now. Recently they started to security check my transactions, then on Saturday they closed my account - no warning and no explanation. None of my transactions were fraudulent or illegal in any way - they also have hefty fees for sending online. They say I can still send using an agent location, but I won't use them again. The person I spoke with barely spoke... Read more

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My family members sent me $1000usd via moneygram Feb. 1, 2017 to Accra, Ghana, where I am here on vacation with my husband. Moneygram gave me a questionable reference number to begin with because the bank teller informed me the number was incorrect. I showed him the photocopy that I recieved after the transaction was finished at the Ace Location by my family member. I proceeded to another bank because it sounded fishy because I had done many... Read more

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i had to wait 3 days for moneygram to put their service back on line, when it was up i went to my local cvs to send money to thailand to pay for airline tickets . i had already called moneygram on their posted customer service phone #, of course no one answered, so i left a message. no return call. i posted a complaint on their company message service and got a response, did nothing to resolve my issue other than to ask me if i wanted to receive... Read more

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My wife bought a moneygram at circle K for $76.00 and damaged it resealing the envelope it was in, i called moneygram and they told us they would send a claim card in the mail. After 3 months ive called back for the fourth time and now they tell me they don't mail claim cards that i have to go online and have one printed i don't own a printer so now i've got my daughter having one printed up for some reason none of the circle ks have claim cards... Read more

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I sent money to turkey to a girl in turkey said she was stuck in turkey as her account was hacked she said she came from scotland in fact she was nigerian they never even checked her identity if they had done that they could have ohoned me and i would have stoped the transactions they wount even give your money back they *** they should not be allowed to trade Read more

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Been a regular money gram customer then all of a sudden my transaction was placed under review and was asked a bunch of security questions like who am sending the money to, why? How long since I 've seen the receiver and a bunch of other BS that made me feel like im an accused being given the third degree, ended up just canceling my transaction. Moneygram service sucks and should stop operating already Read more

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No accountability! No customer service! I sent 2 moneygram express paymemts pm 12/23. On December 26th i called both companies to ensure that my payment was received. They both stated they could not pull the onfo with the reference number i provided. I went to the place i sent the moneygrams and the agent sent both payment yo the same place, however when she called moneygram there systems were down. 2 hrs later she was able to get through and i... Read more

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  • From mobile
  • Dec 30, 2016
  • by anonymous
  • #982726

All I can say is don't use this company.

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12/29/16 Scenario Last Night 12/28/16: This NIGHTMARE began last night when I visited two separate CVS locations in Clawson, MI to receive expected money. Problems: One location no longer had these services, the other kiosk was down. I called customer service and was told that the systems would be down for at least another hour. So I figured I'll just wait until the next day to pick it up and give you enough of time to do what you needed to do.... Read more

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