Moneybox
Moneybox Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Moneybox 1.1 star from 2 reviews. Consumers mostly dissatisfied. 100% would likely recommend. Price level is high and rating distribution is unfavorable.
Key Takeaways for Future Customers
- Moneybox reviews show low overall rating but competitive interest rates.
- Expect possible ISA transfer and account access delays.
- Some agents are helpful once reached, but getting contact details can be difficult.
Negative Feedback / Risk Areas
- Recurring customer complaints about not being able to get money or transfer ISAs.
- Reports of transfers or funds moved without approval and poor response times.
- Difficulty contacting support and account access after device changes.
Positive Feedback
Users note a good interest rate and multiple reports of staff resolving issues professionally when contact is made.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Moneybox 1.1 star from 2 reviews. Consumers mostly dissatisfied. 100% would likely recommend. Price level is high and rating distribution is unfavorable.
Key Takeaways for Future Customers
- Moneybox reviews show low overall rating but competitive interest rates.
- Expect possible ISA transfer and account access delays.
- Some agents are helpful once reached, but getting contact details can be difficult.
Negative Feedback / Risk Areas
- Recurring customer complaints about not being able to get money or transfer ISAs.
- Reports of transfers or funds moved without approval and poor response times.
- Difficulty contacting support and account access after device changes.
Positive Feedback
Users note a good interest rate and multiple reports of staff resolving issues professionally when contact is made.
Southampton, Southampton
I have an ISA that matured on 8/5/26. The company has not been in touch as too what actions I need to take.
- - ISA matured; no contact from the company.
- - No contact details or account numbers on the site; transfer details are lacking.
ISA matured. No contact from company.
No contact details on site. Have to search for phone no. Left details that I wish to transfer to a different provider. No details as to my account number etc on site so I can not do it.
Company has not responded to my request. You get the impression they will not let go of my money.
I want to transfer to a different provider for my ISA. Give me the details so I can do this.
User's recommendation: Don’t use Moneybox
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
Resolved: Moneybox was ignoring my chat enquiries about my LISA
- - Ignored chat inquiries about LISA not updated in the app.
- - Call handlers were helpful, escalated the issue, and resolved it professionally.
They suddenly started ignoring my chat enquiries about my LISA that they haven't yet updated on their app. I was at the *** of moving to another provider.
On calling after seeing their number on pissedconsumer, the person that answered the call and the subsequent person that she transferred the call to were super helpful in escalating and resolving the issue.
They went over and beyond to ensure that the issue was resolved and the same. They were super professional
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLifetime isa
The operator I spoke to was so helpful and patient and she talked me through what I had to do to resolve the issue I had
User's recommendation: I would definitely recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t get my money out
- - ISA-to-provider money transfer delayed for months.
- - Contact is blocked; incoming calls cannot reach them.
- - May pursue small claims to recover funds.
Beware I have been trying for months to get my money transferred from an ISA to another provider and am still waiting!
You cant call them as they have blocked incoming calls and Im at my wits end as to what to do next. I will keep preserving until they return to me what is mine, even if I have to go down the small claims route.
Hopefully no one else has any issues
- Good interest rate
- Cant get your money
Preferred solution: Full refund
User's recommendation: Beware
Bristol, Bristol
Can't draw money from my account
- - Staff phoned me; they were polite and helpful.
- - They explained everything and sorted it out.
- - This made me stop worrying; I am very pleased.
- - Thank you.
My problem was sorted out very quickly , staff phoned me where very polite and helpful, explained everything to me then sorted it all out very successfully, that made me stop worrying and very pleased.
Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRequested
- - Spoke to a representative who addressed my concerns and gave advice I followed.
- - I'm waiting for the new year to start my transfer to Moneybox.
I don't have any issue with moneybox, I phoned up spoke to a very nice gentleman regarding my concerns he gave good advice which I took on board and I'm currently waiting for the new year to start so I can begin my transfer to moneybox.
User's recommendation: If you have concerns about anything then first ring up their extremely helpful.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOkay to save with but when there is a problem almost impossible to get in touch with them
Okay to save with but when you have a log on issue almost impossible to get in touch with them. Really thinking of moving my money.
London, England
Need to set up face id
No wonder they call it pissed off i need a phone number to talk to someone one not a number you ring and get a load of stupid jargon
Can’t access my account
Need to discuss it with customer service
Unable to access my app after upgrading my phone even though I have passed all security id
Liverpool, Liverpool
Isa transfer problem
- - Name change provided, name remains wrong.
- - ISA transfers are being sent under wrong name; name must match Caroline Lindley Dewhurst; call 0790265****.
Having asked for a name chNge and providing certificate of marriage tgey still spelled my name wrong. Therefore isa not transferred so will chose another provider. Ihave asked you to request a isa transfer to my isa with you but you kerp sending it out in the wrong name.
My full name which needs to match exactly is Caroline Lindley Dewhurst
Please can this be done or someone ring me asap on 0790265****
Thanks
Caroline
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bremen, Bremen
تم ارسال مبالغ إلى محفظتى الالكترونية بدون اى اذن او موافقة منى لذلك لمجرد فقط تنزيل التطبيق وكتابة البيانات الشخصية الخاصة بى وحاولت ارسال عدة رسائل لوقف هذه العمليات التى تتم بدون موافقة منى عليها
- - Funds were sent to my e-wallet without permission.
- - I tried to stop it via messages but got no response.
- - I will file a consumer protection complaint.
تم ارسال مبالغ إلى محفظتى الالكترونية بدون اى اذن او موافقة منى لذلك لمجرد فقط تنزيل التطبيق وكتابة البيانات الشخصية الخاصة بى
وحاولت ارسال عدة رسائل لوقف هذه العمليات التى تتم بدون موافقة منى عليها ولم اجد اى استجابة
لذا سوف اقوم بتقديم شكوى لحماية المستهلك ضدكم
- Transferring money without my approval
Preferred solution: Full refund
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