Kelsey G Wfl

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Verified Reviewer

App won't let me log into my account

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I'm needing a screenshot proof of my account balance to b eligible for SNAP but when I download the app and try to login it but the page doesn't load
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Preferred solution: B able to actually get to login to the app

Jaylon H Vlg

I need my money nowwww!!!!!!’

My account has been on hold for a week find a *** solution before I do find one before all of us !!!
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Loss:
$280
Pros:
  • Nun
Cons:
  • Nun

Preferred solution: My card of hold immediately

User's recommendation: Don’t settle for this *** please

Jay M Vmy

Fraudulent Practices

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These people's customer service is solely created to discourage anyone from voicing any complaint of any kind. First is 90 minutes to a few hours on hold time, then comes rude and script reading robot on the other side. Then comes a few more hours of back and forth with the another script reading robot called a supervisor. At the end of the day, whatever monies have disappeared from your account in not coming back. I can't believe State of California chose these crooks to send out the middle class tax refund debit cards!
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Pros:
  • Are alive
Cons:
  • Anything having to do your money

Preferred solution: Full refund

User's recommendation: If you haven't used all of your CA State middle class debit card yet, cash it out now.

Clifton B Ccg

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Verified Reviewer

Cannot change my social security number on account

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I can't get ahold of a real live human being to change a clerical error that they created when I set up my account years ago.fir the first time I have needed proof of my income and direct deposit information and can't get it
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Pros:
  • Ease of use
Cons:
  • No line with human customer service sucks

Preferred solution: Something changed on account

Amira Smc
map-marker Greenville, South Carolina

This app is taking money from my bank to pay some things I know nothing about.

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What can I do to stop them from taking money from my bank account? cause it will keep taking it out ever month.Let stop them.
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User's recommendation: Don't do anything for them to get your money

Danielle J Pjl

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Verified Reviewer

Can’t Get a Straight Answer!!

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Original review Nov 25, 2022
Franchise Tax Board issued my State Tax Refund to these buffoons to send me a card. 1st customer service rep told me it was issued and I should be getting it any day. Never showed. 2nd rep said FTB has a hold and to ask them about it. Per FTB, not true. 3rd rep put me on hold after I explained the issue. He was very rude and transferred me to FTB without telling me what he was doing. 4th rep told me they have my card but are running behind on sending it, and no ETA. I cant ever get the same story. They have over $1k of mine and wont send it to me!!! Horrible company!!!
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Cons:
  • Poor customer service

Preferred solution: I want my already-issued card and money.

User's recommendation: Avoid this company….you will lose your money!!!

Kelvyn Veo

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Verified Reviewer
| map-marker Ocotlan, Jalisco

Checar lo de tarjeta no me permita retirar dinero en mexico

Cual mis el número de dinero rojo para bagazoArkansas un yoCiudad de México a Estados Unidos trato de marcar al número 188******** y no entra por el motivo solucion de mi tarjeta
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Anonymous
map-marker San Rafael, California

Impossible to speak with a human being in your firm!!!

Ihave spent hours trying to reach someone at Money Network and there are NO prompts to speak with a customer service person. My debit card was not received and according to the CA Tax Board it was mailed by your company on October 25, 2022. I intend to report your horrible service to the CA Tax board!
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User's recommendation: Stay clear of this company!

Anonymous
map-marker Virginia Beach, Virginia

They'll close your account and refuse to let you get your money

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For some reason every time you call them they always want to deactivate your account, no matter what the reason is. I called about something totally unrelated but the lady kept trying to deactivate it. I told her not to do it, however after the call she permanently closed my account so now I can't even send it to another account. This is how they do business. They need to be sued more and disbanded
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User's recommendation: Don't ever get an account because they always steal from EVERY customer. Lawsuits are the only way they'll release funds after getting caught stealing.

Anonymous
map-marker Brandon, Florida

*** COMPANY

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They tell you what you're allowed to spend your money on. Do you like amazon? too bad, do you have any subscription services like Hulu or netflix? Too bad they dont like those sites so if you keep spending your money on what you want they will lock your card and then send you a replacement and tell you not to shop at amazon or have subscriptions. *** THEM DIRTY *** ***
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User's recommendation: Suck yourself off while theyre talking to you its the only form of pleasure you'll find.

Tylor J Sqx

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Verified Reviewer
| map-marker Tukwila, Washington

STEALING YOUR MONEY!

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Money network has been declining my debit card for withdrawals even though I haven't pulled out my max limit of 600 per day, and each time they decline me they charge me for the decline of my card which is stealing in my opinion, I have the money in my account and they refuse to allow me to withdrawal the desired amount and then charge me for nothing, it's unfair and should be a crime!
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User's recommendation: Go to a different bank!

Cindy A Eul

Card blocked and unable to contact

I received the California Middle Class Tax Refund Card. I tried calling the phone number listed on the card and letter, there is absolutely no option to speak to anyone, just an automated message. My card was also blocked. I just want to transfer my funds to my bank account. This experience has been so unpleasant and stressful.
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Loss:
$350

Preferred solution: Speak to someone about accessing my funds!

Tylor J Sqx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tukwila, Washington

STEALING YOUR MONEY!

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Trying to pull put money, declined multiple times and each time was i was declined I was charged for that decline, that's stealing!!!
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User's recommendation: Don't do business with them

Tabitha W Ctf

My whole paycheck

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I cannot access the app so I have no way to access my whole check I am currently on e sitting on a parking lot of a store an cannot get gas . When I called them they said in a very rude manor that they would have to have a tech call me back no time frame so I'm sitting in the parking lot unable to go to work or access my funds. I hate these people
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Loss:
$85
Cons:
  • There is nothing you can do
  • People that answer the phone
  • App

Preferred solution: Full refund

User's recommendation: Do not ever use them they are horrible

Paula A Ywk
map-marker Johnston, Rhode Island

My card

My card is able to be processed need to talk to someone please. Not sure why I received a card in the mail
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Preferred solution: A phone call