Order mistake

I made a mistake when I made the purchase Sunday evening instead of ordering three products I ordered two so it came out to $105 and some cents instead of the $66 plus tax and shipping. The gentleman was Going to put it through at $66 for the three products but they wouldve had to take another $66 plus shipping and tax out of my account and I couldnt do that I had bills I rip Rhodell checks and I didnt want anything to bounce so I just canceled my order
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ID
#3856101 Review #3856101 is a subjective opinion of poster.
Location
Lancaster, Pennsylvania

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Verified Reviewer
New Reviewer

I had to pay for shipment return

Update by user Jul 25, 2022

This product is NO BETTER then a store bought shampoo and conditioner

Original review posted by user Jul 25, 2022
After speaking to a Representative about shipping an order I had money for as I am doing chemotherapy for cancer they shipped it anyway and I had to find someone to return it back for me and had to pay the shipping. Still did not receive my money back and they used a card that was unauthorized. The credit card they used was my daughter's, not mine. No one authorized Monat to use her credit card ever.

User's recommendation: They are a rip off.

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ID
#3792713 Review #3792713 is a subjective opinion of poster.
Location
Staten Island, New York
Cons
  • Rip off
Loss
$15
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Return

I am calling to resolve a return problem. 1st of all this was not my flex ship shopping cart. Your company shipped stuff that was never put in my flex ship. 2nd they used a credit card that belonged to my daughter, I did not authorize for them to use my daughter's credit card. 3rd I am very sick with cancer and have no one to return the package for a refund. I had to ask my neighbor. 4th I called up your company and asked them not to ship I don't have the money. So now I have to pay for it to be returned. My order # is 3377**** RMA # 3379****. HOW CAN WE FIX THIS PROBLEM?
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ID
#3771761 Review #3771761 is a subjective opinion of poster.
Cons
  • Customer support
Loss
$15
Preferred solution
Pay for shipping, to ship it back.
New Reviewer

I needed help with my account and he was very helpful

I have been having problems logging into my account and my flex ship and the guy set everything up and it was completely helpful. Very easy to deal with
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ID
#3660647 Review #3660647 is a subjective opinion of poster.
Location
Kingsland, Texas

Customer service is horrible

After I canceled my VIP membership, there was a charge to my bank account for product. I talked to 6 people with customer service/supervisors was told that a request was put into the warehouse to stop shipment. Apparently the warehouse has the final say as far as...
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2 comments
#2215713

I had the same problem, except they used my daughter credit card to pay cause mine was expired, how so they have the nerve to use another person's credit card without authorization. I'm furious with this company right now. And I had to pay shipment fees to get it back also.

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ID
#3524631 Review #3524631 is a subjective opinion of poster.
Location
Greenwood, Indiana

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Didn't work for me!

I started using this hair product and my hair started falling, I was told that it was a process and that It would stop falling after a few weeks but it didn't. I now have a few bald spots and very little hair!! I am not sure if it works for other people but for me it didn't. I will definitely never buy this product again. Just hoping my hair grows back fast!!!
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ID
#1989739 Review #1989739 is a subjective opinion of poster.
Product
Monat Hair Care
Preferred solution
Let the company propose a solution

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