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Monarch Watch

Monarch Watch

monarchwatch.org
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Monarch Watch Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews

Average sentiment is mixed to negative; customers praise the website appearance but report high prices and poor customer service after orders, with instances of product substitution.

Positive Feedback

Reviewers value the website design and clear product images, which helps when reading Monarch Watch reviews and choosing plants.

Negative Feedback / Risk Areas

  • Frequent Monarch Watch customer complaints about product substitution and receiving incorrect plants.
  • Reports of unresponsive customer service when seeking refunds or resolution.
  • Concerns about high price levels relative to product quality or variety.
  • Key Takeaways for Future Customers

  • Expect a polished website but verify plant details before ordering.
  • Be prepared to follow up on orders and customer service for substitutions or refunds.
  • Compare prices and product diversity before committing to membership or auto-ship options.
  • View full overview ›

    Media from reviews

    Monarch Watch Milkweed Market
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    Anonymous

    Monarch Watch Milkweed Market

    stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
    AI Highlights
    • - Order 150774 on 3/19/2017 for $74.00; received plugs that grew into a plant not feeding monarch butterflies and the company is unreachable.
    Monarch Watch Milkweed Market

    on March 19, 2017, I submitted an online order for a flat of milkweed plants, order # 150774. My total cost for the order was $74.00.

    In placing the order, I entered my zip code so that I would receive the correct plants. The site displayed pictures of what I could expect. I initially received plugs, which I planted in a timely manner. Because I had no previous experience with the milkweed plant, I didn't realize what I had received until now.

    I have taken photos and showed them to everyone I know. The findings were unanimous.

    I discovered upon their maturation that what I was sent was a common ***, referred to as poke ***. It does not provide sustenance for the monarch butterflies I have tried to contact this company with no success.

    Loss:
    $74
    Pros:
    • Appearance of the site
    Cons:
    • Product substitution

    Preferred solution: Full refund

    View full review
    1 comment
    Guest

    The milkweed supplier, a native plant restoration nursery, does not grow poke ***, nor would it distribute such an easily recognizable plant. If the complaint had been filed when the plants were received in the spring, along with photos of the plants in their pots, we would have dealt with this at that time.

    However the complaint was received in late summer. This customer is simply wrong, the complaint is unreasonable, and there was no product substitution. We can't offer a full refund because we actually delivered the product that was ordered. We take no responsibility for our customers allowing weeds to take over where the milkweeds were planted.

    Monarch Watch is a non-profit organization, not a company.

    Our mission is to provide habitat for monarchs, and we would never distribute poke *** to anyone who purchased milkweed from us. Poke *** is not food for monarchs.

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