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Won't return calls

Had them install new liner...liner was poorly made as seams are very visible...have emailed numerous times and called office...the owner refuses to call back...

User's recommendation: Go somewhere else.

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ID
#4293671 Review #4293671 is a subjective opinion of poster.
Location
Union City, New Jersey

Not Monarch Pools Arizona!

Just want to clarify the review for Monarch Pools and Spas was NOT the Monarch Pools Arizona (or the one in Denver, Colorado). I am the President and CEO of Monarch Pools in Arizona and I was crushed to hear a client speak that way about our company until I realized it wasn’t our company. Would it kill you guys to state the company location in the body of the review so people don’t have to draw inaccurate conclusions about upstanding companies that treat their clients properly?
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ID
#1524541 Review #1524541 is a subjective opinion of poster.

They are still in business?

I feel sorry for anyone foolish enough to use any of Monarch Pools and Spas services. I had an extremely poor experience with this company which seems to be the norm. Their substandard services are abhorrable. Stay away if you know what is good for you. If you see any positive reviews they can only be from the owners of the company. Go anywhere else, do not use this company. You will not be satisfied, they do not do good work, they do not care about you. They only want your money. Go somewhere else. I hope that I have made myself clear. If you decide to go with Monarch as you do not believe what I said then good luck and god bless you. You will live with your poor decision for years to come right up to the point where you fill the whole with dirt and die. I will shed a tear for you as I know the pain that you are about to go through with any deal that you sign with them. Please do not, you will regret it.
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ID
#1239841 Review #1239841 is a subjective opinion of poster.
Cons
  • Anything about them
Reason of review
You are terrible
Loss
$20000
Preferred solution
Just want to put it out there for all to see AGAIN

Extremely helpful

I called Monarch Pools and Spas in Totowa, NJ to have them come service my spa, which had an electrical issue. Note that this is where I purchased the spa. My name and product was still on the files, even though it was about tyen years ago. Dave, who answered the phone, informed me that no one was available for a week or two, but he told me step by step how to fix the spa myself, (likely) saving me lots of money. He said if none of those fixes work, or if I was uncomfortable doing the work myself, then we could set up an appointment. He could not have been nicer on the phone. I will definitely be recommending Monarch Pools to anyone that asks.
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ID
#938310 Review #938310 is a subjective opinion of poster.
Location
Hackensack, New Jersey
Reason of review
Good customer service

Worst Experience I've Ever Had With A Contractor

Monarch Pools and Spas - Worst Experience I've Ever Had With A Contractor
This was the worst experience with a contractor I have ever had. Never in my life have I been treated so poorly and so unprofessionally as with Monarch Pools. We had a 16' x 32' in-ground pool installed this summer in Bergen County. There are no grudges here, I am a business man myself, I only wish that nobody else will ever have to go through what I went through, and that is why I am writing this review: to protect any future customers from hiring a contractor that abuses and exploits customers for their own profit like Monarch Pools. Here is what happened during my pool installation: - They harass you for money. They called my house, yelled at my wife, left negative voicemails, threatened to walk off the job multiple times. THIS IS AFTER THEY HAD ALREADY BEEN PAID!! They were asking the babysitters at the house to write them checks. - They demand more payment than is due. My backyard was a war zone. There was a mountain of dirt in my backyard, the pool was not backfilled, job 1/2 way done, there was unsafe conditions all over, there was stone, debris, garbage, and material everywhere. Their project manager shows up at my house (with the site in this condition) and literally threatens to take me to court at the top of his lungs if I didn't pay him in full. THIS IS WHEN THEY HAVEN'T EVEN BACKFILLED THE POOL AND BY BACKYARD IS A WAR ZONE!!! This is way before final inspections, etc. It's unethical and abusive. - They set you up for damages. I experienced this issue just this week (it is Oct. right now). I am about to close the pool, and their manual says "you do not need to blow the pipes out to winterize the pool". I went to a local pool store to review this, and this local pool store basically said "it was a Monarch install, right?". I couldn't believe it. He told me that he used to work for Monarch and they purposely advise against blowing lines out so when the pipes burst in the winter they can come back for thousand dollar repairs. UNBELIEVABLE!!! - They walked off the job in the middle of the project. This was during the liner installation and due to "lack of payment". This is a $25,000 project, and they had already been paid 95% of their balance. That's roughly $24,000. At this point, the project is about 50% complete. It was ludicrous that I they left the site, did not return until I explained to them that they had already been paid. And of course, there were negative phone calls and voicemails requesting more money. - Poor communication. Their project manager has so much on his plate that he can't remember which job is what. If you ask him a question about the project, he confuses jobs and starts to yell at you. I was yelled at almost 10 times by their office for asking basic, important questions about the project. It was extremely abusive. - They lie to your face about when they will be onsite and not. Their foreman told me during mid-pool construction that they needed to pull of the job "due to forecasted rain". Then two days later they came back in the middle of torrential downpour and continue to work. I couldn't wrap my head around this. - They try to get you to do their work. When their electrician came to the site to start wiring the equipment, he asked me personally to dig the trench in the ground for the conduit. When I explained to him that the trench is part of the contract for the pool, he left the site. When I called the office, their project manager yelled at me demanding that I dig it for them. UNBELIEVABLE!! I couldn't believe what I was hearing. - They gouge you on changes. During excavation, I was told I need "additional gravel" fill in voids in the ground. The bill comes in at $800 for a truckload, which is almost double the going rate. It was blatant price gouging. Furthermore, they only used 1/4 of the load for the "voids", and spread the rest of material around the pool to make their installation easier. So basically, I paid $800 for the $100 worth of gravel that was actually needed. When I called out their office on this, I was yelled at repeatedly for questioning the issue. - They dumped dirt & stone in the pool during backfill and refused to remove it. I pool basically circulated dirt and I couldn't use the pool for most of the summer due to this dirt issue. I called, left messages, and they told me "have someone else remove the stones". I had to hire another pool company to come and remove the dirt and stones. Ridiculous. - They left my chemicals, diving board, rails, manuals in the rain for 2 months. They shipped massive cardboard boxes to my backyard and never told me what they were. After 2 months I asked where the diving board was and then told me all my stuff was in these in these boxes. It had rained many times and basically ruined the manuals, boxes, & chemicals. - They gouged me on the concrete change - Cement was chipped and poorly installed. - Excavator expected me to manage his every step
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ID
#933259 Review #933259 is a subjective opinion of poster.
Location
Westwood, New Jersey
Cons
  • Bad experience
Reason of review
Poor customer service

Review in Shopping category from Parsippany, New Jersey

I had monarch pools open my pool. I have the new mesh cover. The day before they were to open the pool, I received a confirmation call for the appt. briefly at the end of the call she mentioned that the cover should be free of leaves. I looked out of my window to see the 2 men empty the contents of the cover into the pools. I called and was told that the message the night b4 stated that the cover should be clean!! I have been doing business with them for a few years. It's always something with them. They no longer remove diving boards etc. what they did was unethical .. To dump that onto the pool. Never again
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ID
#868230 Review #868230 is a subjective opinion of poster.
Location
Parsippany, New Jersey
Reason of review
Order processing issue

Monarch Pools And Spas Customer Care Review

Well I have been dealing with Monarch for over 40 years as of today I will be dealing with Leslie Pools At Monarch the older person that I had to deal with today was as RUDE as he could be Lost another customer Monarch
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ID
#857310 Review #857310 is a subjective opinion of poster.
Location
Clifton, New Jersey
Reason of review
Poor customer service

Positive Experience Review