Monarch Money
Monarch Money Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Monarch Money has 3.0 star rating based on 1 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Be careful about that sign up, especially if you cancel before the end of the 7-day free trial".
Review authors value the most Customer service and Billing Practices. The price level of this organization is medium according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Monarch Money has 3.0 star rating based on 1 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Be careful about that sign up, especially if you cancel before the end of the 7-day free trial".
Review authors value the most Customer service and Billing Practices. The price level of this organization is medium according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ashburn, Virginia
You charged my account even though I canceled it
Dear Monarch,
On Sunday, June 16, I signed up for a free 7-day trial. But when I found that your app could not correctly download investments from all my TIAA accounts, I immediately canceled my membership and then deleted the account as per your instructions.
Nonetheless, I now find that you have charged my Wells Fargo Visa $99.99 for a one-year membership -- which I couldn't access even if I wanted to, since my account no longer exists.
Please cancel that charge and issue a refund back to the Visa card.
Please note that I do not have an order number or contract ID; I simply have the item number from my credit card: #244****HT0003XMRK.
UPDATE, JUNE 18
Two hours after receiving this note through PissedConsumer.com, Monarch Money had refunded the erroneous charge to my credit card. My congratulations to the Monarch team for their quick response -- and to PissedConsumer for helping make it happen.
User's recommendation: Be careful about that sign up, especially if you cancel before the end of the 7-day free trial
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