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1.6 Based on 19 reviews
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  • Customers like
    • Cabo azul 1
    • Ease in booking over the phone 1
  • Customers don't like
    • High maintenance fees dishonesty 7
    • Huge maintenance fees 6
    • Worthless vacation points 2
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I did not use them and paid excessive up front dollars and Everytime we wanted to use it was not available. Now that we have the loan paid off they are charging exorbadent maintenance fees every 3 or 4 months. We are out close to $20,000 and for what? And these maintenance fees just go on generation after generation. We want to get out of this mess as soon as possible. Thank you. Chris and Julie Schweinhard Read more

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Very hard to use. Our original contract is NOT being honored as they have sold out repeatedly. And just changed hands again. They won't take it back. NEVER buy time share.....they refuse to help. Then they trick you into upgrading to their point system...right.....such a joke. Count us in for a class action law suit. We want OUT bug not by PAYING $3000 to do it to a take over company

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I just lost my two years worth of points which I have always been able to transfer to Interval,but was told I can longer do this.Was given ridiculous options,like registering in person tonight at resort some distance away for only 2 nights. So I've lost everything I paid for during the past 2 years. Diamond converted Monarch points to Diamond points which don't carry same value. Now I get a studio for 6 nights. With Monarch, I had a 2 bedroom, 1... Read more

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I went to transfer my points to Interval and was told I had no points to transfer. Called Monarch. Was told my points expired tonight and can't be used anymore. Just paid $1080 in dues and can't use my time. New rules. Diamond converted Monarch to points, which are now almost worthless. Now I get a studio instead of 2 bedroom. Cant go anywhere worthwhile. Offered 6 nights in Mexico next year with new points. I really want to pay airfare to spend... Read more

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I can't tell what year these reviews are written. I would love to join a class action suit. My fees are now over $1500/year which is for 1 week. I usually save up for 2 weeks, which will cost me $3000 for my vacation, which does not consider the astronomical purchase price. I can't reserve Caba Azul, which is the only place I wish to stay in this network. I then use Interval World, which always places me in the most rundown places. I would... Read more

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Just had a meeting with a Diamond resorts rep about our MGV and were told that we need to switch to diamond resort or face HOA fees as high as 500,00 per quarter and even be hit with a "special assessment " that could be whatever price diamond resorts wants to give just so they can fix up the raggedy MGV properties. Since MGV had filled bankruptcy diamond has been making people sign over to them for huge cash. I'm very disappointed with this... Read more

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I am a Diamond ILX owner, but wrote an article that references Monarch for TheStreet. I have been interacting with people dedicated to reforming deceptive and fraudulent timeshare practices. I wrote an open letter to Stephen Cloobeck which was published yesterday, September 7 in Spain. Spain has outlawed perpetual contracts. Mr. Cloobeck sent all owners an email explaining how lucky we are to have a vacation that we can pass down from generation... Read more

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Even though we Monarch owners are all stuck with this annoying Timeshare, our best bet is to stick together. If we join Diamond it increases our Monarch fees. I read the bankruptcy filing and they are obligated to give us some service forever. Not the best result, but better than paying Diamond fees or loans. If you can use it, use it and stick it out - because going into Diamond would be a big mistake. since these are impossible to sell... Read more

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If there is a class action against palm canyon I would like to be included. Im a long time owner since 1998 and since Pacfic Monarch have taken over its been a nightmare. I have been harassed and bully by there sells department

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I have been a Monarch Grand Vacations owner since 1999. The maintenance fees has increased over the years and now it is ridiculously high. I tried to sell it many times, not successful. I tried to surrender it - not allowed. I had to pay the maintenance fees with late fees last time (last month). Today I got a call from Diamond Resorts International and I was pressured to convert it into Diamond points at least half of what I own (222). I... Read more

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