MoMA Design Store
MoMA Design Store Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MoMA Design Store has a 2.6 star rating from 2 reviews, mixed sentiment with a 50/50 split between positive and unfavorable feedback; reviewers note high price level and value billing and privacy practices, and recommend calling since customer service is responsive.
Key Takeaways for Future Customers
- Check MoMA Design Store reviews before visiting and call customer service for faster help.
- Expect high prices and limited stock on popular items; exchanges may result in store credit.
Negative Feedback / Risk Areas
- Repeated customer complaints about rude in-store associates and poor handling of holds.
- Out of stock items after promised holds and exchanges leading to store credit instead of direct replacement.
Positive Feedback
Phone customer service is described as very responsive and staff processed an exchange and issued store credit when needed.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MoMA Design Store has a 2.6 star rating from 2 reviews, mixed sentiment with a 50/50 split between positive and unfavorable feedback; reviewers note high price level and value billing and privacy practices, and recommend calling since customer service is responsive.
Key Takeaways for Future Customers
- Check MoMA Design Store reviews before visiting and call customer service for faster help.
- Expect high prices and limited stock on popular items; exchanges may result in store credit.
Negative Feedback / Risk Areas
- Repeated customer complaints about rude in-store associates and poor handling of holds.
- Out of stock items after promised holds and exchanges leading to store credit instead of direct replacement.
Positive Feedback
Phone customer service is described as very responsive and staff processed an exchange and issued store credit when needed.
Turn one complaint into a collective action
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Verified Reviewer |
New York, New York
Interaction with customer service
- - The item broke soon after purchase.
- - I was told I could exchange it in-store.
- - They gave store credit because the item was out of stock; I was glad I called.
I purchased something at the store, which broke (not through misuse) shortly after purchase. I was told I could bring it back to the shop for an exchange.
I went to the store, and they gave me store credit (the item was out of stock). Glad that I called - I thought that I might have been SOL.
Preferred solution: Exchange or store credit, which I got
User's recommendation: Call - customer service is very responsive
Manhattan, New York
Horrible Service
- - Staff were rude and unhelpful.
- - I was promised a hold until end of day, but they sold it the next day.
- - The manager was rude and offered no apology.
Rude and unhelpful associates who could not care less. I had called the day before and was told they would put my shoes on hold until the end of the day tomorrow.
So the next day rolls around and after work I travel there wasting my time and money only to find out they put them back or sold it. Even though there were still more of the shoes on hold in the cabinets but unfortunately not in my size.
I spoke to a manager who was plain rude and just told me the shoes sold out and there's nothing I could do about it. Not even a sorry or will to help.
- Lack of stock
- Horrible service
Preferred solution: Deliver product or service ordered
E-commerce Talks
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