Tom U Cxp
map-marker Kaw, Missouri

Horrible had a flat on my Golf R wheel lock missing

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Both service managers informed me that the wheel locks on my sons R were discontinued and they had a master key but couldn’t loan it or sell it.i offered to put a $1,000 deposit on it I was 7 miles away on the side of the road and I’d be back in 1 hour or less.needless to say I spent $160.00 to have a Tow truck take it to Firestone where they charged me $75.00 to remove the 1 lock that had the flat. I will NEVER purchase another VW and this was my 5th Jetta TDI 2 Passat TDI’s 2 of my 4 sons have golf R’s NEVER AGAIN and will share this story every chance I can. And they had very poor attitudes for people in the service business.
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  • Poor service
Reason of review:
Poor customer service
map-marker Kansas City, Missouri


I went in for a repair because I smelled gas when the car was shut off, but no leaking. I don't do rodeo stunts, hill hopping, or anything else crazy with the car except drive it in Kansas City traffic as they began to infer later. Nathan Parker is the Service Rep I dealt with. Nathan Parker was crude, rude, disrespectful and right down nasty at every turn. They did a code check and it came up with P0456 and a smoke test, and the only area of trouble they could see was the leaking around the O ring. (His faked notes said O ring, collar, and fuel pump, and that's just one bogus part of this whole nightmare.) O ring would need to be ordered and it would run about $340 but he said he could do better than that and eventually quoted $295 with a coupon. So why would you order just the O ring if the collar and fuel pump really needed to be ordered, too, unless he's lying about the details on the invoice? Nothing was said about any other part having a problem. He estimated that the car would be ready around 2pm on Tuesday, and I told him I could wait a little while and be late for work since I would be getting my car back that day and not have to wait any longer. He told me he would give me the loaner, all I would need to do is sign a paper and be on my way and see them Tuesday. He then didn't come back for a whole other hour. I finally went to the service area. He said he had been busy helping other customers more important than me! Really?! On Tuesday, I called him at 2 pm since he had not called me by that time. His first nasty remark was, "Shouldn't you be at work right now?" It was not said nicely and out of genuine concern, it was said like someone berating their child for not going to sleep on time. I was still nice and said I was willing to wait if the car would be ready soon. He said the car was fighting them getting the collar off because it had seized and that they would try soaking it in lubricants. So therefore, go to work and I would see them Wednesday since I work a late shift. At no time did they say the collar was cracked, the fuel pump was bad, or that the fuel tank was deformed. At no time did I authorize them to "crack the collar" or damage or remove anything else on the car that I would now have to pay for. He called me back on Tuesday evening while I was at work, leaving a voice mail to say that they had to crack the collar to get it off and therefore get a new part and it wouldn't be in on Wednesday but on Thursday. He said in a very nasty tone of voice, "And you can forget about getting your car on Wednesday, too." I could even hear the sneer in his voice over the phone. It reminded me of the Wicked Witch of the West's line, "And your little dog, too!" I then called him from work when I had a break. He said he would have to order a new collar and that I would arrive on Thursday. I told him I would pick the car up on Friday early when they open, then. The price was still confirmed at $295. He then called me at home on Thursday around 2:30 pm to say they weren't able to get the collar on due to the fuel pump being broken and the fuel tank being warped and deformed and it would cost me $2350. I went through the roof! I asked if they didn't see that already when the collar was snapped on Tuesday. He said no. Really? How can you NOT see it? His story on Thursday was now completely different than the chronology. He said he had to order two collars because he thought the one he ordered on Tuesday was wrong. When did THAT happen? Good question!! That's when I went with my son to pick up the car, refusing to have them touch it again. It was towed and repaired elsewhere at no where near the price they quoted. And guess what, the gas tank was NOT deformed! The other place did see where the mechanics had torn up the car to repair it. There was no way simple wear and tear could have done it. The entire Molle complex needs to be out of business, and I hope very soon.
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rockinrileys R
map-marker Bellevue, Washington

2003 vw beetle, defective transmission, bad dealership(Molle Volkswagon)

Updated by user Jul 30, 2011

It is Molle Volkswagon in Kansas City, MO-- not Lenexa, KS.

Original review Jul 30, 2011
I felt downshifting to the point of while I'm driving 45+ mph my car tires sqealed and jerked me like I was slamming on the breaks. I made this very clear to the dealership. They said it has soda on wires under gear shift and O2 sensor. They replaced my shifter with a new one and supposedly fixed why a light was coming on. It downshifted as I started to leave and did so twenty times as I drove to my work. It jerked so hard and sqealed my tires. I called them and they sd bring it back. I had just paid them $1006.00 cash. They then agreed with me it was the transmission but they send it to trans shops for repair and add on a fee so they sd I could take it myself. Trans price is $4900.00 for the model I have. I felt so screwed. Also the problem is due to a defective transmission and it is over the miles for the recall. Due to it being flat out defective they won't warranty the work for the transmission. It is insane! Avoid 2003 transmission 6 shifter and Avoid Molle Volkswagon in Lenexa, KS. They took my money and fixed something that wasn't broke!!! Charged me high dollar and then had the nerve to tell me I'm trying to scam them. They got $1006 dollars to fix what wasn't broke on my car! They don't seem like they really even know how to fix cars. They wouldn't have made much money had they sd it was the transmission and sent me on my way. They milked me with their scamming or stupidity. Either way the car isn't worth putting $6000 back into it!
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1 comment
rockinrileys R

:cry Molle Volkswagon is actually located in Kansas City, MO. My bad.

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