Poor Customer Service!!
I ordered 3 different Batman molds off their site and when i recieved my mail package there was three Sweet 16 Lollipop molds inside!! And i needed them for an order i had 3 days later. When i called them directly, i spoke with the Mr. and all he could say was, it was an error and if i would like a refund or would like them to send out the correct ones. If you want happy and returning customers, you should offer more than just to correct your own mistake!! Perhaps 3 free molds of the original equivallent price amount. Again, it's your mess up!!
San Francisco, California
I sell items on ebay and placed an order with moldsnmore.com to purchase wholesale products for my ebay store. A few days after I place the order I receive a voicemail from the company asking me to call them back as they needed to confirm my order. (I was out of town.) That same day they continued to call, over and over again. The next day there is another voicemail this time stating that the prices of their products and shipping have gone up and that they wouldn't make any money off of my order. -Keep in mind that the prices were already listed on their website. Once I got back I checked my voicemail and email asking me to contact them. I did and they wanted to jack up the prices of the items as the prices had gone up after I placed my order. I sent them an email stating that they are the ones that had set the prices and if there was a change that they should have reflected that on the website ahead of time. The woman named Heidi was so rude in her emails and then started saying that my credit card was declined. Which could not have happened. We exchanged a couple more emails and I can tell you that she should not have any kind of contact with customers, and she's the owner. RUDE, RUDE, RUDE!! I know that if I would have called the BBB, that they would have ruled in my favor. I decided that I just would never order from them or deal with them ever again. That company wasted a lot of my time. DON'T TRUST THEM!
San Antonio, Texas
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