Hello, Just to notify all, particularly fellow Canucks. This company is SUPER SKETCH. They do not provide phone number. Nor do they have real customer support (unless you count seemingly illiterate robots who cant recognize "FedEx" in convo). Our ring, paid IN FULL,...Read more
Would never purchase from them again. Had sent for repairs twice in 2 years for stones being chipped or falling off. Would've been a 3rd but gave up. Even at their 25$ per stone repair it wasn't worth it. Goes to show how much our ring was actually worth. Shipping was...Read more
I chose an option that on arrival was beautiful but overwhelmed my hand. I reached out to Chris, who promptly took back the return. I had a refund within a week, and I reordered another style which I loved. I ordered a 3ct amore solitaire . It arrives stunning,...Read more
Love all the beautiful jewelry they sell but "Chris" the person I had the displeasure of speaking to made me go elsewhere to purchase.
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Has anyone had chipping and cracking of the stones? My ring was purchased in Sept 2011 and I began wearing it Oct 2011 (engagement) and with the band March 2012. By May 2012 I had to send it in to fix a broken stone, which we paid for... it was resolved and sent back...Read more
I ordered a wedding set from MoissaniteCo after reading amazing reviews on a website that I frequented at the time. When the ring came, the main stone was set noticeably crooked. I sent it back to have it fixed and sent back to me. When it came back, it was...Read more
Moissaniteco.com and Ashadiamonds.com return policies and restocking fees are misleading, and Mike in Customer Service will only argue that you, the customer, is wrong. I filed a complaint with the Better Business Bureau since Mike would not return my online chats and...Read more
Thinking about buying Moissanite? Thinking about buying from MoissaniteCo.com? You might want to read about my experience before making your decision. The accompanied pictures can be seen on my website (www.ihatemoissaniteco.com) I have two versions for you... long and...Read more
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