filters
state:
Show
city:
Show
category:
Show
product:
Show
Hello, Just to notify all, particularly fellow Canucks. This company is SUPER SKETCH. They do not provide phone number. Nor do they have real customer support (unless you count seemingly illiterate robots who cant recognize "FedEx" in convo). Our ring, paid IN FULL, plus with DUTY PAID, was not cleared and not shipped to us in Canada. Moissaniteco Customer support refused to assist, blamed all on everyone but themselves, and refused to provide a...
Read more
Anonymous

Anonymous You didn't lose the ring or your money. Take a big deep breath, fill out the proper paperwork and you will get the package. Anybody who has ever imported anything of high va...

1.3
I liked
  • Selection
I didn't like
  • Customer service
  • Shipping failures
  • Lack of contact phone numbers
#886403
Would never purchase from them again. Had sent for repairs twice in 2 years for stones being chipped or falling off. Would've been a 3rd but gave up. Even at their 25$ per stone repair it wasn't worth it. Goes to show how much our ring was actually worth. Shipping was never included. They ignored emails and follow-up correspondences. Also their website is rigged to filter reviews. Reviews on their website are also filtered. Truly an upsetting...
Read more
I chose an option that on arrival was beautiful but overwhelmed my hand. I reached out to Chris, who promptly took back the return. I had a refund within a week, and I reordered another style which I loved. I ordered a 3ct amore solitaire . It arrives stunning, and fit perfect. Happy with the new purchase, I then ordered a second ring for wedding band which the rushed and delivered to a hotel in time for the wedding. I realize everyone's...
Read more
#492532

salesperson Review

#566781
2.4
Love all the beautiful jewelry they sell but "Chris" the person I had the displeasure of speaking to made me go elsewhere to purchase.
Comment
Show
Has anyone had chipping and cracking of the stones? My ring was purchased in Sept 2011 and I began wearing it Oct 2011 (engagement) and with the band March 2012. By May 2012 I had to send it in to fix a broken stone, which we paid for... it was resolved and sent back and we took it as an anomaly. October 2013, I have two more chipped/cracked/broken stones, including the center (yikes!). I have emailed customer service and I am awaiting a quote....
Read more
Anonymous

Anonymous Same issue. Had two repairs in less than 2 years, totaling $155 and my wife is not hard on her ring. Unfortunately there is not much I can do but pay for the repair or lose ou...

Anonymous

panther im pretty sure moissanite co offer free replacement of stones in their jewellery if it's through no fault of the customers own, though i find it very hard to believe you've ma...

I ordered a wedding set from MoissaniteCo after reading amazing reviews on a website that I frequented at the time. When the ring came, the main stone was set noticeably crooked. I sent it back to have it fixed and sent back to me. When it came back, it was straighter, but still looked sloppy. Unfortunately, in my excitement at having the ring come, I had given it a quick once over and taken the tag off (meaning I could no longer return it)....
Read more
Anonymous

Anonymous Wow. This seems super shady. I understand a company not wanting bad press but this is BEYOND unprofessional. It's scary that the company is so determined to cover up bad revie...

Anonymous

Anonymous thank you for your post. i will not be purchasing my ring here.

Moissaniteco.com and Ashadiamonds.com return policies and restocking fees are misleading, and Mike in Customer Service will only argue that you, the customer, is wrong. I filed a complaint with the Better Business Bureau since Mike would not return my online chats and would flippantly respond to my emails (if they were answered at all), and also am disputing the charges with my credit card company. This is my final rebuttal that I sent to the...
Read more
Anonymous

Anonymous Thank you this has been very helpful. I don't care how many people love them, if one customer is not happy they should go above and beyond to resolve the problem. Not contin...

Anonymous

Anonymous I had issues as well and do not understand the BBB standing behind ASHAdiamonds. I could not return an item to have fixed because ASHA wouldn't give me a return confirmation n...

Thinking about buying Moissanite? Thinking about buying from MoissaniteCo.com? You might want to read about my experience before making your decision. The accompanied pictures can be seen on my website (www.ihatemoissaniteco.com) I have two versions for you... long and short. The short version I got screwed. It is my opinion that MoissaniteCo misrepresented their products. Poor communication made it difficult to get my refund. Upon refund, they...
Read more
Anonymous

Just Someone Passing By I'm sorry for your trouble, but, I must comment on your description of your ring. If you did the research on moissanite, then you would know that moissanite is yellowish/gree...

Anonymous

Anonymous Just wanna to add, how likely is all these raving reviews and story sharing in this comment replying section are genuine? If you're a satisfied consumers, you would more likel...

Contact MoissaniteCo

Headquarters Address:
MoissaniteCo.com
PO Box 26059
Las Vegas, NV 89126
More

Companies similar to MoissaniteCo