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mohawk

What is your customer experience with mohawk?

mohawk Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • mohawk has 1.0 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Recent recommendations regarding this business are as follows: "Do not buy Mohawak at all as they are selling poor products and they do not value as a customer.", "Do not buy from them.".

  • Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.

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Media from reviews

mohawk - Poor product and disastrous customer service
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SUBHA R Fsl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor product and disastrous customer service

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mohawk - Poor product and disastrous customer service

I built a house and moved in in July 2024. I had a general contractor who bought the flooring from a retailer in our small town.

It was Marina Oak, Sarto Isle engineered hardwood. In August, one of the planks started showing surface peeling and the mop would get caught in those. The contractor worked with the retailer and replaced it. I thought it was the end of it.

However, a similar defect started appearing all over the house. The retailer contacted Mohawk and they sent an independent inspector in January 2025. This is June of 2025 and I have not heard back anything regarding this. The representative of my contractor contacted the retailer and was told that 'Mohawk rejected the claim.' I called Mohawk to get details about the rejection.

They right away refused to provide me any details. They asked me to contact the retailer. I had resorted to contacting Mohawk as the retailer was not answering my calls. My contractor wanted nothing to do with it anymore as I had already made the payments before the multiple defects started surfacing.

So, as the customer who spent the money to purchase their product, Mohawk showed no loyalty to me. And they are standing by the retailer who sold me a faulty product.

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Loss:
$11000
Cons:
  • Faulty product and horrible customer service
  • Poor product

Preferred solution: Full refund

User's recommendation: Do not buy Mohawak at all as they are selling poor products and they do not value as a customer.

Beverly T Cos

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Pergo and Mohawk are the same company

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People need to know mohawk and pergo are the same company. They own a lot of companies. Wall tile floor tile you name it they're probably involved with it.

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Preferred solution: Full refund

User's recommendation: Do not buy from them.

1 comment
Guest

Beverly can you contact me: I am having flooring problems as well familygiffordx5@***.com

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