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Customer service or lack thereof

Mogo Finance Technology - Customer service or lack thereof
This company's website goes on and on about how they care about you and will do whatever they can to help, that's *** I have had now 5 not 1 but instances in which they have double debited my account, or debited and returned the funds and then charge me NSF fees. I...
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ID
#4268351 Review #4268351 is a subjective opinion of poster.
Loss
$200

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Verification methods

They've asked for my ID. Said it would be resolved in 2 days. Been 2 weeks. Nothing. No humans? Really hard to work with. This is for trading. HowDontDont difficult. !!!

User's recommendation: don't bother with their wealth trading platform. It's not worth the frustration.

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1 comment
#2215548

The company reached out to me and very clearly explained a glitch that it caught. My ID was in its Legal name but I used a shortened version.

The representative stated this was important to their situation in putting out the application. I found it reasonable and withdraw my complaint.

Thank you. Susan M.

ID
#3778497 Review #3778497 is a subjective opinion of poster.
Pros
  • Dont have any
Cons
  • No morals wont help when unable to make payments
  • Takes 6 monnths and now a verification process that takes longer
Preferred solution
Let the company propose a solution

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Money grabb