1/3/2017 i accidentally sprayed the intersor rain sensor. When this happened my windshield whispers wouldn't shut off! I went straight to the dealership and nobody could fix it service guy was clueless so the sarcastic floor sales manager tried... no success . I was sent home after the floor manager told me " don't worry we"lol fix it the cars 1 day old it's still under warranty. Then I was forced to drive my new car around for 2-3 days with windshield wipers on! Very embarrassing. Ok, Ii bring my car back for it to be repaired ( they ordered a new rain sensor moter ) this TOOK A WEEK! !! I was given a car from the dealship to drive mean while. HOWEVER,, I was called when my car was ready, the f/m says your warranty doesn't cover this so you'll have to pay for repairs which are 1200$ I replied " OH NO,,, no no, I'm not paying jack for this! My cars brand new and it's not my fault that this malfunctioned! Everybody cleans their windshield. I'm make this short there was a lot more to this calling and so forth. When I told the F/M I wasn't paying he became irate and said well me and other ( the one who showed me the car) salesman will have to pay it out of pockets!!! I said well that's not my fault but I'm not paying it. I went to get the car when it was fixed. I asked when can I bring it back for my tank of gas and free detail job? Note. There was oily finger prints on my car.) Then he replied" OH! YOU ARENT GETTING A MF ING THING LADY!! And a couple more cuss words he cussed me calling me the b word as well. Not to mention the times he'd cussed me out over the phone. He then went on to tell me that I was -:():/ bc I no longer EVEN HAD A WARRANTY!!! THAT HE HAD IT CANCELED OUT! I've tried to get this fixed my car should have a 5 yr warranty, but not according to him. I went online and wrote a bad review about them then I received a email from them starring" if you continue to write bad things about me" ME" moffitt Mazda will sue you! Well I don't care I'm warning you about these jerks so you can avoid them, Oh I almost forgot, remember I told you that he had my warranty cancelled out? Well I get about 6 emails a week to remind me about my warranty! I've asked them to stop the harassing emails and calls but they don't! So proceed with caution. Mazda cars are ok but not at this price!
Reason of review:
Poor customer service
Bossier City, Louisiana
NO PLANS TO RETURN TO MOFFITT MAZDA
First off, I'll never drive anything but a Mazda again. That being said, I'll also never buy a Mazda from Moffitt again. I was screwed from the beginning when I got my car. It was my first car purchase, I didn't really understand what was going on. I'm not saying that to take any responsibility from myself-I'm just saying if you purchase here, be careful. To be able to get the loan, they misquoted my salary by 20 grand. Again, it's my dumb fault and I get that...but the idea that a company would find this to be acceptable is disturbing. Even though that was a huge problem, the biggest issues that I've had have been with the service department. I can't even describe the problems I've had over the years. The first serious issue I had was in 2009 when the very "helpful" service representative had the wrong sized tires put on my car, which set my traction sensors haywire. I went by there three times and was dismissed as crazy before I finally decided to call another dealership and explain the problem, and they told me to check the tire size. The wrong sized tires were put on my car and not only did no one check it, no one had the fortitude to figure it out. Another time I needed parts replaced and dropped my car off, only to be told by the young lady working that they didn't have the parts, and she proceeded to scold me for not ordering them. So I had to go get my car, reschedule the repairs, and start all over again. I took my car in for routine maintenance and asked for the tires to be checked, etc. The person who looked at it told me that it was all good, tires good...except that I knew that I damaged part of my tire that was slowly leaking. I told him this and had to remind him to do the oil change. He was irritated by both requests (which I'd already advised him of in the first place). Then, they sent me elsewhere to have my tire leak fixed. The last time I had a serious fuel pump issue and the young man working behind the counter was rude, rude, rude. They kept my car for over 48 hours before he even requested that the problem be diagnosed, then another day before he ordered the part. Then, after they quoted me one price, they came back and told me they were wrong, and it was really $400 more. In the above situations, I will say that the district manager and the senior workers, Ken and Grady, have been quick to fix the problems in a very empathetic and professional way, but it's the fact that these problems should have never happened, AND THEY KEEP HAPPENING. I don't know who they're hiring to work there but they aren't getting their money's worth, that's for sure. Or my money's worth. Even sweet Mr. Moffitt really can't sway me now-and that's sad because all the times I've talked with him, he absolutely brings a smile to my face. I just can't bring myself to go back there and worry that I won't get my car fixed or diagnosed properly the first time.
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