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Modlily - Dress did not match photo on website
I ordered a dress that I thought was beautiful on the modlily.com. I received a dress from modlily.com and it was hideous. It was made of poor quality and looked nothing like the dress on the website as shown in the attached photo. This website is very misleading....
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Anonymous
Shannon01

Omg.. that's the scam people. This dress is the most hideous thibg i have seen. You look great in this p.o.s dress, u would look good wearing a curtain lol. (That's a complime...

Anonymous
M1M1

If i ever buy on a Chinese website i always pay the few extra bucks to insure the shipping to the US.I have had to use the insurance for my order that never showed up or was d...

#621250
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Modlily - They took my money and I have no clothes!
Modlily - They took my money and I have no clothes!
I ordered 5 dresses on 2/16/16 and spent $120. They took my money, and I have NO CLOTHES! There is no live chat, and if they get back to you, it is a generic response. When I said cancel, then the response was it was their Lunar New Year so no one did a thing. One of...
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UpbeatCuscus
UpbeatCuscus

waiting for the dress I ordered that should have been here on Mother's Day and they paid for it in the beginning of the month and you pissed and if I don't receive it I'm goin...

Anonymous
Anonymous

Oh noooo!!! I just spent $31 b4 I read the reviews. Here’s hoping I’m one of the lucky ones ??

1.0
I didn't like
  • False advertising
  • Long delivery
#803871
Reply to reviews
Modlily - Cheap, nasty and nothing like the photo!!
Modlily - Cheap, nasty and nothing like the photo!!
I ordered and paid for a dress from Modlily. I expected a silky/satin well made champagne coloured dress (see first photo). What actually arrived was a rough see through material that was the shade and texture of dark tan old ladies tights. Not only that it really...
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Anonymous
Anonymous

WTF did you expect for $18.00??? If you want high quality clothing you're going to have to PAY the price for quality. Maybe Neiman Marcus is more to your liking, but you'll sp...

Anonymous
Kelsey

Truthfully the dress you are wearing looks very similar, albeit in poor lighting.Why not just dispute with your credit card?

4.8
Lancaster, England
I liked
  • Photographs of the products
I didn't like
  • Garment was not as advertsed
#656868
Reply to reviews
I received my package 2 days ago and want to return all items (poor quality, terrible sizing, etc) and am finding it impossible. I've tried to submit a ticket half a dozen times, but when you hit the 'Submit' button nothing happens. I honestly don't think they have...
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Anonymous
Renee

Thanks for your post. I have experienced the same thing with them. I don't have as much money invested in the clothing as you but I was very disappointed in the quality and si...

Anonymous
Karen

I have been trying fo 3 days to return this ugly oversized shirt that looks nothing like the pictures! Thank goodness I only ordered one item! All of us should get together an...

2.3
I didn't like
  • Live chat support
#617154
Reply to reviews
I had the most awful experience with Modlily
I had the most awful experience with Modlily
I had the most awful experience with Modlily
DO NOT EVER BUY ANYTHING FROM Modlily. They listed a sweatshirt on their website for $90 original price as being on sale for $15. I thought it looked really warm in pictures with really thick fur on the hood and the impression that the jacket has some sort of...
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Anonymous
Anonymous

did the administrator say u then you? not professionals at all and 20% compensation? NO! thats just a no!

Anonymous
Anonymous

Did the administrator just say pls OK wow I'm done

1.7
I liked
  • Free shipping was nice
I didn't like
  • Return system and misrepresentation of dress advertised
  • Quality
#702341
Reply to reviews
Have purchased clothes and paid extra for express delivery (2-3 days)! Two weeks later haven't heard a word, filled a complaint and got the most unprofessional and unreasonable answer ever, claiming they were on holidays and it is my own fault for entering delivery...
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Anonymous
Anonymous

I haven't received my coat yet after 2 weeks no consumer service telephone number I can call to see about my order

Anonymous
Anonymous

I ordered 2 bathing suits on June 1 and never received it or never got an email my name is Nancy fanesi I ordered it through rotors the amt was 46.02.

1.0
#604395
Reply to reviews
Featured
Modlily - TERRIBLE PRODUCTS
Last week I ordered a cute sweater. Easy right? Nope. It arrived yesterday (from china) and it is not at all what was pictured on the web site. I am disgusted. Its so cheap feeling and the hassle to return it is not worth it either. Lesson learned here. I guess that is...
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Anonymous
Anonymous

Thank you Captain Obvious! You must have been living under a rock since the Internet was invented because this is common knowledge, welcome to the 21st century.

Anonymous
Anonymous

They are retarded in China. Let's steal high end ads and then try to make them themselves? One looks like it came from goodwill and the other looks lime a stolen ad from bloom...

1.0
Westchester County, New York
I didn't like
  • Have no way of contacting anyone for refund
#776230
Reply to reviews
Featured
Modlily - What a scam!!!!!!
Modlily - What a scam!!!!!!
Modlily - What a scam!!!!!!
Modlily - What a scam!!!!!!
Modlily - What a scam!!!!!!
Modlily - What a scam!!!!!!
I should have know better, but I didn't realize it was coming from china, my husband and I are renewing our vows on valentines day which is our anniversary. I found this dress and thought it would be perfect for the renew on the beach, this dress arrived and it is...
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Anonymous
Anonymous

People are saying this company Is based in chIna....NO WONDER MY SUIT LOOKS LIKE IT CAME FROM A BEAUTY SUPPLY STORE

Anonymous
Dianne Clapp

I also ordered from them, a pair of shorts and a flowing top, the top fit ok and was as pictured. But the shorts would have to be 5 sizes bigger for them to fit. I complaine...

1.0
I didn't like
  • Items that i received
#784301
Reply to reviews
Featured

Modlily - Rip off
Modlily - Rip off
I purchased a top from Modlily. It took a month to get it (it came from China). It smelled terrible, and it’s a polyester like material. Very cheaply made product. The seam started coming out along the bottom after the first wash (and you have to wash it it first...
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Anonymous
Anonymous

Same situation. I purchased a bathing suit from modlily. they told me it was no longer available however would not refund my paypal account. wow what a ripoff. never again

1.0
#1164457
Reply to reviews

Contact Modlily Customer Service

Mailing Address:
HONGKONG YUZHEN E-COMMERCE CO., LIMITED
ROOM 01, 21/ F, PROSPER COMMERCIAL BUILDING, 9 YIN CHONG STREET
Kowloon, Hong Kong
Hong Kong
All Modlily Contacts

Modlily Products and Services Reviews

Latest Question

Modlily Questions
Modlily - Lowsy Customer Service and Return Policies
This company sent what I ordered timely. One suit was perfect but the other needed to be returned. I went to their website expecting an Amazon type return but that was not even close. I had to send an email, then wait for an email saying my return ticket was accepted....
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1.6
I liked
  • One suit that i bought
#1323698
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