Filter by rating
filters
State:
Show
City:
Show
Product:
Show
Most Helpful Featured
28 comments
Modlily - Dress did not match photo on website
I ordered a dress that I thought was beautiful on the modlily.com. I received a dress from modlily.com and it was hideous. It was made of poor quality and looked nothing like the dress on the website as shown in the attached photo. This website is very misleading....
View full review
SturdyBee
#1703165

I found the quality of the shirt I bought to be good. Sizing is all off I need to exchange for same shirt larger size. I can’t get any one to respond to me. Exchanging should ...

Author
Location
Palm Bay, Florida
Reason of review
Bad quality
Loss
$39
Preferred solution
Full refund
Review #621250 is a subjective opinion of poster.
0 comments

It looks like Modlily cheated me out of $30.00

I have my receipt of payment (May 21, 2019) and order number. I have been trying for 3 weeks, begging Modlily to help me. I paid for my order and still have not received it. Numerous emails, live chats and submitted "tickets" regarding my order, and nobody will help me! Is anybody there to help me? I have never posted a review in my life, but I am so pissed. Modlily is the worst customer service experience I have ever had. I am cheated out of $30.00
View full review
Author
Pros
  • Swim suit
Cons
  • Being ignored by customer service
Reason of review
Poor customer service
Loss
$30
Preferred solution
Deliver product or service ordered
Tags
Review #1567270 is a subjective opinion of poster.
0 comments

Modlily - Very long wait for order

Paid for two shirts May 12 and still don’t have them on June 23rd! Sent an email and have had no response. Will never order again
View full review
Author
Cons
  • Not able to contact them
  • Communication
  • No response
Reason of review
Problem with delivery
Loss
$52
Preferred solution
Full refund
Review #1566737 is a subjective opinion of poster.
0 comments

Modlily - FRUSTRATION

Please do not show ads for women's clothing or any products for women. I am male and have absolutely no interest in these items. Male clothing would be acceptable. Thank you.
View full review
Author
Reason of review
Please do not show ads for women's clothing or any products for women. I am male and have absolutely no interest in these items. Male clothing would be acceptable. Thank you.
Preferred solution
Please do not show ads for women's clothing or any products for women. I am male and have absolutely no interest in these items. Male clothing would be acceptable. Thank you.
Review #1565102 is a subjective opinion of poster.
0 comments

Modlily - The product I ordered will not get here for July 4th

I want to cancel my order M1906210556453830 I wanted it to get here before July 4th but it will not according to your time frame so please cancel the order. Julie Widett
View full review
Author
Reason of review
Order processing issue
Loss
$26
Preferred solution
Full refund
Review #1564905 is a subjective opinion of poster.
0 comments

Modlily - Purchased Several items

1.0
Details
Cheap quality, none of the items fit. Horrible return policy. The obviously want to make the consumer give up rather than return for a refund. If I could give them negative stars I would.
View full review
Author
Reason of review
Not as described
Review #1564602 is a subjective opinion of poster.
0 comments

Modlily - Haven't received my order.

Submitted an order. 3 tops. Delivery date was 6-20-19. Cannot track my order. Please help.
View full review
Author
Pros
  • Garmets
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • Just Please Answer My
Review #1564113 is a subjective opinion of poster.
0 comments

Modlily - Follow up and thank you.

I hope that Modlily was able to review my complaint that I posted. Today, I got a reply from them that they will refund the full cost of the 3 items I returned. I was very surprised about that. Very pleased. It was thefair thing to do.
View full review
Author
Review #1563035 is a subjective opinion of poster.
2 comments
2.0
Details
i ORDERED 3 BEAUTIFUL TOPS TOTALING $85.67. THEY WERE TOO TIGHT. I TRIED THEM ON BRIEFLY AND MADE THAT DETERMINATION. I RETURNED THEM FOR A REFUND. AFTER GOING THRU HOOPS AND LOOPS , I GOT AN E-MAIL SAYING THEY WOULD ONLY REFUND ME $27.87 BECAUSE THEY SAID I "USED' THE...
View full review
Anonymous
#1705150

Update: The next day of my posting, I received a message from Modlily that supervisor approved a full refund.

Author
Reason of review
nOT REFUNDING UNDER FALSE ACCUSATIONS.
Loss
$60
Preferred solution
Full refund
Review #1562243 is a subjective opinion of poster.
0 comments

Modlily - These guys are "Jacked Up!"

1.0
Details
DON'T BUY FROM THESE GUYS! The biggest mistake I made was not doing my due diligence. I didn't read any reviews. DON'T BUY FROM THEM! They sent me the wrong product. The code on the package was wrong. They sent me a top I did not order....yet the code they put on the outside package was to be the top I wanted/orderd. The the top they sent was entirely different. I returned for credit. They sent a message back saying they would not credit and listed 5 reasons why....non were valid for me. I am going to repeal but I can tell already to get by $69.00 is going to be an issue. THEY ARE RIP OFFS!
View full review
Author
Cons
  • Dealing with them
  • Your return policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$69
Preferred solution
Full refund
Review #1561717 is a subjective opinion of poster.

Contact Modlily Customer Service

Mailing Address:
HONGKONG YUZHEN E-COMMERCE CO., LIMITED
ROOM 01, 21/ F, PROSPER COMMERCIAL BUILDING, 9 YIN CHONG STREET
Kowloon, Hong Kong
Hong Kong
Phone:
All Modlily Contacts

Latest Question

Modlily Questions
0 comments

Modlily - Not happy

1.0
Details
Should have read reviews. Long wait for delivery. Wrong shirt. Much too small. I haven't tried to return yet
View full review
Author
Cons
  • Not what i ordered and way too small
  • Clothing not as pictured
Reason of review
Not as described
Loss
$81
Preferred solution
Full refund
Review #1561454 is a subjective opinion of poster.