Modlily
Reviews and Complaints
No response !
Delayed shipment and Incorrect Sizing
- That the product sizes were not what was advertised
- Length of time it took to deliver the items
Modlily cancelled my order
I ordered 2 cute swimsuits from Modlily on March 15. They processed my payment right away.
On March 31 I received an email stating they are refunding me for my order with no explanation. The good news is my credit card reflects the credit. I've been trying to contact them to find out why they canceled my order. I can't get a hold of them.
I tried their live chat and it doesn't work. I tried to send a message but it won't send because it says my order number doesn't exist.
I replied to their cancellation email however I have not heard back yet. I'm puzzled, but happy they refunded my money.
- Dishonest and unethical customer service
Preferred solution: I want to know my order was canceled.
Modlily Dress Review
Modlily Top Review
Modlily a rip off
I ordered 2 swimsuits from Modlily because they were on sale. I expidited shipping so I would have them to wear to an upcoming event.
The company took my money fast. Today the order status still shows processing and it has been weeks. I finally cancelled order asking for refund. I have received no emails about my order or what is holding up the order.
I'm ready to call Better Business Bureau. My mistake for not reading all the negative reviews online beforehand.
Has anyone else not gotten their money back? This company should not be allowed to operate if they cannot communicate with their customer.
Preferred solution: Full refund
Modlily - Top Review
Honest as it gets, so far so good with first time order
- I love the clothes
- First time so far so good
- Over seas
- Sizing for plus size women is a 50 50 one too big one too small
- Overseas customer service not good with english
Satisfied customer
- Price and dress style
Here's how they get you...
- Price and dress style
- Zero customer service
- Make it impossible to return
Preferred solution: Full refund
Rubbish support
- Impossible to exchange
Preferred solution: Let the company propose a solution
Resolved: Steer Clear
Finally, about 5 weeks after placing my order, my product, a dress, arrived. I have seen in other posts that the product, when and if received, did not live up to the picture on the website, and that is all too true in this case. The picture showed a heavyweight...
Their contact page gives a phone number with an incorrect number of digits, and the links to live chat or email go nowhere. Only then did I do some checking and see the innumerable negative reviews about this company (read "scam"). Looks like I've been had. In all my years of internet shopping, I've never been scammed, and since their ads showed up on my facebook news feed, I figured they were legit.
Evidently facebook doesn't screen its vendors as well as I thought they might.
Fortunately I only ordered one inexpensive item, so I'll just eat the loss and chalk it up to experience. Mary Kindelberger Crab Orchard, KY
- Diverse and trendy designs of clothing
- Clothing looks fabulous in the photos
- Price of items and look of items
- Terrible customer service
Preferred solution: Deliver product or service ordered
Modlily, buykud and others like them
- Clothing looks fabulous in the photos
- Clothing i received was not the high quality in the pictures
Buyer Beware of Return Policy
Terrible Terrible Company
I placed an order a month ago and I still haven't received it. I've contacted this company several times and at first they responded with an apology as to why it was taking so long.
After tracking my order I discovered that this company is now saying that the order was delivered to my address. *** no it wasn't. I will never order anything from this company again and I am warning everyone else to shop elsewhere.
This company gets their items from China and this is why it takes forever to get an order. I could fly to China and pick up my order quicker than Modlily shipped it!!!!!!!
Preferred solution: Deliver product or service ordered
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Got scammed-super poor quality, way too small, not as described. Fighting to get my money back. DO NOT ORDER from them!