Anonymous

No response !

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Parcel was delivered by Royal Mail and left outside so I did not receive it spoke with Royal Mail who admitted liability but said they would refund modlily I contacted modlily by email and through PayPal but got no response No clothes no refund no communication
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Reason of review:
Problem with delivery
Anonymous

Delayed shipment and Incorrect Sizing

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I placed my order on April 4th, hoping to have it by April 17th - when I left for my vacation. The website said to allow up to 4 business days for processing and then an additional 6-7 business days for shipping. Adding it up, that would total 11 business days. I had exactly that many days. After 7 business days, my order still said it was being processed. I sent in email inquiry and was told that I would be happy to hear that my order had been sent out and was already on its way. That was not the case. It went out the next day (it was actually two days later according to the shipping information). It then took 11 days to ship. This is a total of 18 business days (22 actual days). I had already gone and come back from my trip, without my new swim suits. When they finally did come in, the suits are not cut to fit the size measurements that the website advertises. One was close and I might still be able to make it work, but the other one is at least one size smaller than is advertised. I did try to contact them and their solution was to return the items (I have to pay the shipping) and then order another size larger. I could, but I can't trust that I will get a size that will be appropriate. That one might be way too big if it is made according to the sizing specifications the website advertises. Plus, it would take almost two months to be said and done if the process is anything like the original purchase.
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Loss:
$61
Cons:
  • That the product sizes were not what was advertised
  • Length of time it took to deliver the items
Reason of review:
Not as described/ advertised
Anonymous

Modlily cancelled my order

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I ordered 2 cute swimsuits from Modlily on March 15. They processed my payment right away.

On March 31 I received an email stating they are refunding me for my order with no explanation. The good news is my credit card reflects the credit. I've been trying to contact them to find out why they canceled my order. I can't get a hold of them.

I tried their live chat and it doesn't work. I tried to send a message but it won't send because it says my order number doesn't exist.

I replied to their cancellation email however I have not heard back yet. I'm puzzled, but happy they refunded my money.

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Cons:
  • Dishonest and unethical customer service
Reason of review:
Poor customer service

Preferred solution: I want to know my order was canceled.

Roselin Hun

Modlily Dress Review

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I know what size I wear and it's a 2X. Everything I ordered from modlily was like a size medium. The dress I ordered that was showing up on Facebook did not even look like the dress when it got here and it was 100% rayon not a cotton blend. But I guess it doesn't matter because it was about five sizes too small. Like to get all my money back but I can't seem to find out how!!!!
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Reason of review:
Not as described/ advertised
Anonymous

Modlily Top Review

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I ordered 3 tops from you. Waited a month to receive. The wuality of the tops was very good. Unfrtunately your sizes are way off. Kept 1 top and donated 2. It would have cost me wuite a bit to return. Was very disappointed. Your merchadise looks great on your web site.
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Reason of review:
Not as described/ advertised
Anonymous

Modlily a rip off

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I ordered 2 swimsuits from Modlily because they were on sale. I expidited shipping so I would have them to wear to an upcoming event.

The company took my money fast. Today the order status still shows processing and it has been weeks. I finally cancelled order asking for refund. I have received no emails about my order or what is holding up the order.

I'm ready to call Better Business Bureau. My mistake for not reading all the negative reviews online beforehand.

Has anyone else not gotten their money back? This company should not be allowed to operate if they cannot communicate with their customer.

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Loss:
$65
Reason of review:
Poor customer service

Preferred solution: Full refund

Arias Dwb

Modlily - Top Review

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My top arrived weeks late. I had ordered in November for Christmas. 15 inches longer than the picture so my top was actually a tent dress although I used their size chart and ordered the size I always eat in everything. They offered me a refund if I would Pay $22 to send it back to China and re-imbuse their shipping. The top was 27.99 so just donated it. I was so disappointed as it was going give my Christmas outfit. Tried to give it to my 5'10 daughter and it came to her knees. This is how it was supposed to look.
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Reason of review:
Not as described/ advertised
Anonymous

Honest as it gets, so far so good with first time order

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Modlily - Honest as it gets, so far so good with first time order
Modlily - Honest as it gets, so far so good with first time order - Image 2
Modlily - Honest as it gets, so far so good with first time order - Image 3
First time customer of Modlily Live in central Wisconsin Placed order on Nov. 29, 2016, paid via Pa Pal, order arrived Dec. 19, 2016. Item 1.) Pink coat...it's as shown in image, fabric is thin faux suede. Not a winter coat but cute coverup. Daughter is a sz small, medium fit perfect but daughter is 5'7" and weighs in at 110 soaking wet. Item 2.) Green sweater...it's as shown. I wear a XL/1X or XXL/2X 42E bra size but I ordered a 4XL. Actually is real thick sweater material, warm but a bit large. Stretchable Item 3.) Print long top....it's as shown. see item 2.) for my normal size. I ordered this in a 4XL as well, ample room everywhere but it's tight in the bust. Does not stretch Must admit, after reading so many bad reviews, I feared the worst.
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Pros:
  • I love the clothes
  • First time so far so good
Cons:
  • Over seas
  • Sizing for plus size women is a 50 50 one too big one too small
  • Overseas customer service not good with english
Reason of review:
On time delivery
Lennix Zpw

Satisfied customer

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I ordered a full length denim jacket for my wife and an email came to me on the 11th and said they had shipped it. I waited for 10 business day and it never arrived. I have never had to wait more then 7 business days for anything in America which I have ordered for over 35 years. So I called my credit card company and set up an investigation. The next day I received it! So I called up the credit card company and cancelled the investigation and told them to bill me. The product was exactly like it was in their web site and for $31.50 delivered I am completely satisfied with the end result. I give them an "A" for that. It was as good as anything that I have seen in any store(read: Macy's, J.C. Penny) and in any mall for that price. It shipped from Shanghai and took 11 business days to arrive. Their customer service gets an "F" because there is no one to talk to and they never responded to my email or my phone message. I cannot speak for anyone else but this place is not a scam but it does have problems. I will not be buying from them anytime in the near future but since I am a merciful person I may just check back-in in ten years-who knows?
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Pros:
  • Price and dress style
Reason of review:
Good quality
1 comment
Guest

Got scammed-super poor quality, way too small, not as described. Fighting to get my money back. DO NOT ORDER from them!

Megann Qqe

Here's how they get you...

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I ordered a dress with Modlily. I received the dress, but it didn't fit. In order to return the item, you have to submit the order number to receive a "ticket". So I cut and pasted the order number from my order email. But modlily says it's not a legitimate order number. Therefore I can't communicate with them online. So I have called a few times to the weird number they give, which is just an answering machine. They state that they will return within 24 hours, but they have not. So now I have no way of returning my item. I've never heard of a company that won't allow you to email them.
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Loss:
$35
Pros:
  • Price and dress style
Cons:
  • Zero customer service
  • Make it impossible to return
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

1 comment
Machele Imf

Assuming you did the smart thing and paid via a credit card and not a debit card just dispute the charge, which will cost them something like $25 for a "dispute fee" and tell the card company why you are disputing it, etc.

Anonymous

Rubbish support

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I have emailed Modlily' customer services three times to get a 'returns' address for sending back a top that is way too small. Ive had a 'ticket' (whatever that means to say they acknowledge receipt of my mails but it's been more than three weeks now and no sign of a response. They say you will hear from them within 24hrs, which, even given the time difference between the States and Britain is a bit rich! I won't be buying from them again, which is a pity as there are some nice looking items on the site. (And why do I have to submit more than 100 words if fewer will do??!)
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Cons:
  • Impossible to exchange
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Resolved
Deberah Asb

Resolved: Steer Clear

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Updated by user Jan 04, 2017

Finally, about 5 weeks after placing my order, my product, a dress, arrived. I have seen in other posts that the product, when and if received, did not live up to the picture on the website, and that is all too true in this case. The picture showed a heavyweight...

Original review Dec 09, 2016
I placed an order with ModLily weeks ago with still no delivery. I decided to contact their customer service, which I found to be nonexistent.

Their contact page gives a phone number with an incorrect number of digits, and the links to live chat or email go nowhere. Only then did I do some checking and see the innumerable negative reviews about this company (read "scam"). Looks like I've been had. In all my years of internet shopping, I've never been scammed, and since their ads showed up on my facebook news feed, I figured they were legit.

Evidently facebook doesn't screen its vendors as well as I thought they might.

Fortunately I only ordered one inexpensive item, so I'll just eat the loss and chalk it up to experience. Mary Kindelberger Crab Orchard, KY
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Loss:
$25
Pros:
  • Diverse and trendy designs of clothing
  • Clothing looks fabulous in the photos
  • Price of items and look of items
Cons:
  • Terrible customer service
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Anonymous

Modlily, buykud and others like them

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Took about 1 month from order to arrival. Clothes are very basic in quality. Smell of dye chemicals. Not as cool as they look in the photos. I will keep what I ordered, but probably not order from them again. {{Redacted}}
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Pros:
  • Clothing looks fabulous in the photos
Cons:
  • Clothing i received was not the high quality in the pictures
Reason of review:
Bad quality
1 comment
Guest

I placed an order and they got paid, but I have yet to receive a shipment and it has been 2 months!!!!!!!!!!!!!!!!!

Anonymous

Buyer Beware of Return Policy

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First, they ship from Shanghai and my order took 3 weeks to arrive. I ordered a blouse and a dress in two sizes as I wasn't sure which would fit. Both were too small, even though I had consulted their sizing chart. The 2X fit more like an XL in American sizes. Also, the fabric was some sort of plastic feeling polyester blend, not pleasant at all. The blouse was so small I could only get one arm in it! It took three emails to get a Return Authorization# then found out the return shipping would cost me $62 and the refund was only going to be 60% of the cost of the order. End result, it would cost more to return it than I had paid in the first place.
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Reason of review:
Return, Exchange or Cancellation Policy
Featured
Anonymous

Terrible Terrible Company

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Modlily - Terrible Terrible Company

I placed an order a month ago and I still haven't received it. I've contacted this company several times and at first they responded with an apology as to why it was taking so long.

After tracking my order I discovered that this company is now saying that the order was delivered to my address. *** no it wasn't. I will never order anything from this company again and I am warning everyone else to shop elsewhere.

This company gets their items from China and this is why it takes forever to get an order. I could fly to China and pick up my order quicker than Modlily shipped it!!!!!!!

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Loss:
$27
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

1 comment
Guest

I ordered finally got it. Nothing like the picture.

Came from China. Way toooo small.

So I'm sure I'll never get the money back. I wish I had read all the horrible reviews