ModivCare Reviews

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Patient abuse

Nothing but lies about providing transportation to patients in need. Absolutely lied through their teeth on no less than 4 consecutive appointments about picking up a patient. It would be IMPOSSIBLE for them to lie more since every single thing they say is a LIE.

User's recommendation: Walk, run, crawl on your belly or hitch hike.....you'll get there quicker.

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ID
#3069467 Review #3069467 is a subjective opinion of poster.
Location
Sebring, Florida

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New Reviewer
ModivCare is not reliable; quite the contrary. One cannot count on them for taking you for scheduled oncology medical treatment. Further, after receiving a valid trip reference number through BC-BS; it is increasingly common for ModivCare to just not show up for your...
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ID
#3057983 Review #3057983 is a subjective opinion of poster.
Location
Bourbonnais, Illinois
Preferred solution
I would like to see ModivCare and its associates in Bankruptcy. ASAP
New Reviewer

Missed 3 appointments

I have tried to get to this same appointment 3 times. Every time Modivcare have confirmed my ride and then on the day of the appointment, they cancel without calling to let me know.
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1 comment
#2090624

ModivScam has stiffed me out of a ride five (5) times this Summer of 2021. Missed three chemo doctor's appointments at Hines VA, Hines, IL.

They make no attempt to tell you that your ride was canceled or follow-through in any way whatsoever. PLEASE FEELFREE TO CONSIDER YOUR ++

ID
#2922812 Review #2922812 is a subjective opinion of poster.
Location
Dublin, Georgia
Preferred solution
Let the company propose a solution

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New Reviewer

To inform others about the type of companies they employ

i am very pissed with this company. The first time I dealt with them, i had a pick up time for 2:00 pm and I was not picked up until 3:05. I suffer from anxiety and I had a panic attack. Horrible service on the part of the companies that drive for them. The next incident happened today. They simply did not come to pick pick me up for my appointment. I am very annoyed and irritated

User's recommendation: Ascertain that you are using a dependable car service.

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ID
#2903392 Review #2903392 is a subjective opinion of poster.
Preferred solution
Apology

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New Reviewer
Update by user Aug 19, 2021

In addition....I can't even think of the proper word to describe how idiotic this company is that there is only one way to communicate with them or get a live person on board to help you resolve your issue other than the automated voice on their end that you must go...

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ID
#2790997 Review #2790997 is a subjective opinion of poster.
Cons
  • Inept
  • Unreliable
Loss
$200
Preferred solution
Since Humana insists on continuing doing business with this inept company from now on I demand that Motive Care provide me with either an UBER or a LYFT to handle my transportation needs in the future.

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