Modholic

Ordered table set $573.00 on 12/13/2023. I became suspicious when no tracking number arrived after two day and I then called.

The person who finally answered acted as though she just woke up and could not answer when I would receive the tracking number. After a long hold, she came back on and said it would ship early next week. But after no one then replied to follow up emails and I checked the BBB website and found hundreds of complaints, I tried calling again. No answer after repeated call.

Also no answer on this alleged chat feature on the website for hours. When someone named Prasad did finally answer, I demanded the cancel my order and was told I would receive an email if the cancellation was confirmed. I also followed up with an immediate email and sent a post through their website demanding cancellation. No responses.

I caught this early on and my charge is still pending. I definitely plan to dispute it through my bank once posted because I have zero belief they will honor the cancellation. I did want to share this complaint and warning for anyone and everyone who may fall prey to this fraudulent company. Do NOT buy from Modholic.

Do NOT risk it. Report them anywhere and everywhere you can.

I hope my review helps anyone who is considering to purchase furniture from this company. Run away.

I am not sure how they get by with grave misrepresent the condition and quality of the merchandise that is sold on their site.

It is dishonest and fraudulent.

I purchased their 36" tulip table and chairs dining set. The item took ages to ship, and the chairs did not arrive with the table. I had to wait weeks more for the chairs to the "set" that I ordered.

When I put the table together, I discovered that the table was damaged.

The center post of the table was dented in two places, and the table top had small chips in the paint. The edge of the table also had a large chip in the paint.

After e-mailing and not getting a response, as usual, I called their customer service line.

I spoke with an agent and they asked me to send pictures, and said they would be taking care of things, and they apologized for the ordeal.

My last phone call to them was to follow up about the email with the pictures, and this time a different person answered my call, and I was met with aggression and hostility.

They talked over me when I was trying to tell them the issues with the order. Their solution was that I should either: accept their tiny fraction of a refund of the order, and use that to repair the table, or "go to the store and buy some nail polish and pain over the chips in the paint". They told me they would never accommodate my request for the refund, nor would they make an exception on an item received incomplete or merchandise that arrived damaged, as it was not their policy. They said that for them to consider accepting any refund, I would need to have the original shipping box and the packings.

They stated that the shipping costs them 200$ + and that it would be a loss to refund me and pay for shipping.

I told them I would have no choice but to file a complaint with the BBB since they were unwilling to resolve this issue. Their response to that? They said: great, I hope you do that, I look forward to it.

It was like a bad SNL skit.

The solution was simple: make the things right, and issue a refund. Instead, they were belligerent and offensive.

I never imagined such appalling customer service existed. As it turns out their customer service is worse than the quality of their items.