Modern Toyota
Modern Toyota Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Modern Toyota reviews show customers value the website, discounts and special offers; reported price level is low. Many reviewers report poor customer service and limited diversity of products and services.
Key Takeaways for Future Customers
- Expect good online deals and promotions but read reviews before service or purchase.
- Consider alternatives if you prioritize broad product selection or reliable service appointments.
Negative Feedback / Risk Areas
- Recurring customer complaints about service department practices and unresolved auto service appointment issues.
- Reports of poor customer service and a serious discrimination complaint affecting customer care.
Positive Feedback
Customers appreciate the website, discounts and special offers and note generally low price levels.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Modern Toyota reviews show customers value the website, discounts and special offers; reported price level is low. Many reviewers report poor customer service and limited diversity of products and services.
Key Takeaways for Future Customers
- Expect good online deals and promotions but read reviews before service or purchase.
- Consider alternatives if you prioritize broad product selection or reliable service appointments.
Negative Feedback / Risk Areas
- Recurring customer complaints about service department practices and unresolved auto service appointment issues.
- Reports of poor customer service and a serious discrimination complaint affecting customer care.
Positive Feedback
Customers appreciate the website, discounts and special offers and note generally low price levels.
Turn one complaint into a collective action
Winston-Salem, North Carolina
Service department crooks
- - Took my 08 truck in 5/7/18 for air intake valve issue.
- - Quoted $3,200 to replace air inj. system.
- - I ordered the part for $342 and replaced intake valves.
Took my 08 truck in yesterday 5/7/18 for a problem with air intake valves. Service didn’t bother running codes, checking the extent
Of problem but quoted a $3,200 fix to replace entire air injection system.
I personally ordered the part $342 and replaced the intake valves in 30 minuets and I’m not a mechanic.
Lights are off and truck runs perfect.
Modern Toyota - Customer Care Review
- - Interpreter says the Modern Toyota sales manager hung up.
- - Secretary hung up and blocked calls.
- - Discrimination claim; warning to deaf/hearing impaired.
I am hearing impaired and I called modern Toyota through the relay that has sign language interpretet, the sign language interpreter said modern Toyota sales manager just abruptly hung up on our call we called back an secretary answered she quickly hung up on us and cut our Calls on Blocked calls I had a voucher to buy a Car from the.Federal program.interpreter said it's a discrimination and should file a discrimination lawsuit against the dealership and be compensated for it on a $25,000 lawsuit for discriminatory on a hearing impaired person and I have a driver's license and these people are so rude very rude.interpreter told me they will not dial back.to that number again hey just slam phone on our calls it's very bad business I am warning the deaf and hearing impaired don't go there for anything not even a car it can make them lose the business and can be shut down for that horrible experience with them just horrible
Bellevue, Washington
Modern Toyota - Auto Service Appointment Review from Pfafftown, North Carolina
- - Modern Toyota in Winston-Salem, NC has poor service.
- - 5pm service; issue not fixed quickly; no loaner.
- - Staff left and James Flippin left before 6pm.
Modern Toyota in Winston Salem ,NC has the wrost customer service that I have ever experienced. I had a service appointment for 5pm.
Please don't ever make this mistake. It is a mad dash to attempt to tackle the issue,however, if it cannot be fixed within 20 minutes you are just out of luck,most of the service employees are gone or closing up, the service manager,James Flippin, won't. address the concern and he leaves before 6pm as well. With all being said, Toyota does not care about the customers,they do not honor their word, and safety is not a concern of theirs once you have purchased the vehicle, for example my car would not start at times.
This is why I was asked to bring it in, the issue could not be resolved in10 min. I had an out of state trip planned and they would not give me a loaner,they offered me a jump box,funny These people are crazy and I will never deal with them again
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ADA discrimination