Mocha Host's support services are terrible. the attention of the support employees is bad. they do not give solutions. The Ticket system does not work .... it is a disaster to have an accommodation with Mocha Host ..... Not recommended ... Do not spend your money on Mocha Host. !!!!!!!!!bad services
User's recommendation: Not recommended ... Do not spend your money on Mocha Host. !!!!!!!!!
Bogotá, Bogotá, D.c.
Mochahost Technical Support
DUMB *** HOLES
First of all these guys are not based in US, they using VoIP service with US toll free phone service, if you call them no body will answer your call you can just leave a message and they dont give a *** about your voicemail plus you can go through with the live chat session that i had with them last time they have waisted ma time and i loose alot of money cuz lost customers, just because of there irresponsibility Rudy: Welcome to MochaHost's Live Help! How may I help you?: Hey RudyRudy: HelloRudy: What can I do for you?: i haven't heard anything from you guys tey: tey*yetRudy: What is your ticket ID?: if you can give me an specific time that when my website will be live and up ?i dont have login credentials: they have changedAli: but i can tell you domain or primary email address: Please hold on: Okay: Take your timeRudy: Our billing team is processing your ID verification right now .: Thank you: why i am so worried cuz my website has down and its not good impression to my customers: They have asked you to send manually filled Authorization form : yep, it has been sent couple of hours ago: Mira P. @ MochaHost reply-to: support@***.com to: Wed, Jul 17, 2013 at 5:54 AM subject: [#TND-816530]: Important MochaHost Follow-Up:ID verification needed mailed-by: mochasupport.com : Important mainly because of the words in the message.Rudy: But it is not manually signed .: that was in PDF format: i open that file in word, Filled that up and signed manually then rescan it: then send it you guys: at 5:54 AM subject: [#TND-816530]:: shall i send you again now?: shall i resend it to you?: If the transaction got stuck, Usually companies ask for scan copy of CREDIT CARD AND LICENSE: i have already providedRudy: Please check your email .Rudy: We have already contacted you .: One secRudy: Sure .: Hello, As we have told you in previous reply we need the AuthForm to be manually filled and signed by you. Please provide us with the AuthForm and we will activate your account. Have a nice day! Best Regards, Eli N. Mochahost~Rudy: Yes .: i have told you i manually signed that agreement and rescan it: so you want me to fill it manually as well?Rudy: Yes , please .: what the *** Why is like that: i have explained you i have used MSWORDRudy: You need to follow steps that billing team asked you .: ONE SECRudy: Take your time .: you will get an email in just 2 minutes with the filled form by hand: Thats really annoyingRudy: Okay , I will notify billing team to check it again .: Please bear with me: hereRudy: We apologize for the caused inconvenience .: i wanna sort this out now other wise i'd go and but hosting service from somewhere else: but*buyRudy: We understand .Rudy:: cuz my website has been down because my last hosting has been expired yesterday: and its really bad sign to my customersRudy: Have you already sent the form ?: yes thrice: can u see my email in your support email inbox: ?Rudy: I will ask billing team to check it .: i have just send that form again with manually write in thereRudy: LiveChat is the first line of support and we can handle majority of sales queries and basic technical issues that may occur. Please ask for further support and deeper investigation via our ticket support system.: and please send me the login credentials: at my email addressRudy: Once your account is successfully activated we will send to you the MochaHost Welcome e-mail. Please do check your SPAM folder if you do not see the MochaHost Welcome e-mail in your regular e-mail account.: k: can't see any email in spam folder: neither in inboxRudy: Ali , please be patient .Rudy: We have average response time 1 hour .Rudy: Billing team will respond as soon as possible .: just confirm me one thing pleaseRudy: Yes: the form is over written by hand, Is that work or not?: just because of your stupid formality: i have over written by hand and rescan it: so is that work?Rudy: In that case , in my opinion , it will work .: Please no opinion reply me with YES or NO, I am really i being rude to you: but its my business: Sorry: *: there?Rudy: you will receive reply from the billing team as soon as possible .: why i am want confirmation cuz if you it doesn't work, I'll but this service from somewhere else straightaway: but*buy: and ask you cancel my order: to*: if it doesn't work cuz i had enoughRudy: You can request cancellation through your email .: But for this i need *** confirmation: as i said if it doesn't work then i'd go for cancellationRudy: You will receive email regarding this matter as I said ,Rudy: Livechat operators does not have such level of access to provide you with confirmation .: Such a dumb *** holes you guys are, If i get negative response now, YOU WILL SEE THE UNCOUNTABLE NEGATIVE REVIEWS ABOUT YOUR WEBSITE: *** formality that FORM SHOULD BE FILLED BY HANDRudy: Unfortunately, I will need to close this chat session with you.Chat InformationChat session has been terminated by the site operator.
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