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Mobility Works

Mobility Works

www.mobilityworks.com
What is your customer experience with Mobility Works?

Mobility Works Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Mobility Works has 1.4 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Products, Work on wheelchair vans.
    Cons: Dont return calls, Lousy website for deaf people to use received no confirmati, Overpriced.

  • Recent recommendations regarding this business are as follows: "Poor customer service BE AWARE", "Spend your money somewhere else and definitely stay away from Ms. Tammy, Ms. Janet and Steve because they have no integrity, no customer service skills and very unprofessional.", "Go elsewhere!", "Don't go there", "Don’t use this company.".

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Media from reviews

Mobility Works - The managers refused to listen and refused to fix the problem
Mobility Works - The managers refused to listen and refused to fix the problem - Image 2Mobility Works - The managers refused to listen and refused to fix the problem - Image 3Mobility Works - The managers refused to listen and refused to fix the problem - Image 4Mobility Works - The managers refused to listen and refused to fix the problem - Image 5I been trying to get Mobility Works La Mesa ca to fix my vehicle for months. They take it...Mobility Works - Poor Treatment and Unprofessional
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installation customer service managers refused customer service console steve stabilizer dashboard knee
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Raylin Tzm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Richmond, Virginia

Poor customer service

I bought a car and contacted mobility works to install my hand controls dropped car off paid 50% deposit on November 27 parts were ordered and was given an installation Date December 19th only to be told when I called that it would not be done until Jan 2nd but nobody ever contacted to me to let me know of the change and why

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User's recommendation: Poor customer service BE AWARE

Paul H Wgx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Arlington, Texas

The managers refused to listen and refused to fix the problem

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Mobility Works - The managers refused to listen and refused to fix the problem
Mobility Works - The managers refused to listen and refused to fix the problem - Image 2
Mobility Works - The managers refused to listen and refused to fix the problem - Image 3
Mobility Works - The managers refused to listen and refused to fix the problem - Image 4
Mobility Works - The managers refused to listen and refused to fix the problem - Image 5
Contains 1 confidential file for company representatives

The technician messed up with the installation. He installed the bracket too far to the back of the wheelchair that's why the stabilizer couldn't reach the anti-tipper.

When my wife stepped on brake, the whole wheelchair fell forward. My left knee banged the front console, and my forehead banged on the dashboard. The managers refused to listen and refused to fix the problem. She hang up on me when I explained the problem to her.

Spend your money somewhere else and definitely stay away from Ms. Tammy, Ms.

Janet and Steve because they have no integrity, no customer service skills and very unprofessional. They are definitely ruining the reputation of Mobility Works.

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User's recommendation: Spend your money somewhere else and definitely stay away from Ms. Tammy, Ms. Janet and Steve because they have no integrity, no customer service skills and very unprofessional.

Resolved
JAMES T Uid

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Akron, Ohio

Resolved: VERY DIFFICULT TO REACH A LIVE PERSON ......NOT RECOMMENDED FOR DEAF PERSON TI USE WEBSITE

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HAD A MEDICAL EMERGENCY AND NEEDED TO HAVE MONEY CREDITED TO MY CHECKING ACCOUNT, BUT ONE PHONE # WAS NOT IN SERVICE AND MY CAPTEL PHONE JUST COULD NOT CONNECT WITH A LIVE PERSON TO RESOLVE THIS MATTER.

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Pros:
  • Products
Cons:
  • Lousy website for deaf people to use received no confirmati

Preferred solution: Full refund

Bertha S Pqt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hemet, California

Your buy back policy

Purchased van in January with understanding you would buy back van if we no longer needed it. Only reason we purchased van was because of this promise.

Husband died and I no longer need the van,

I now am told you are not buying back vans. My husband was a disabled veteran and 87 years old.

I am 82 years old and will lose is disability from the V.A. What can you do to help me.

Bertha Stanger.

Max Died March 15, 2023 and your office was notified on March 17, 2023.

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Kaiana Pmy
map-marker Millbury, Massachusetts

Terrible Experience

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Treated my sis terribly. Van continued to have battery issues and they blamed it on my sister not driving it enough.

Did they nention this when she bought it? Nope.

Happy to take her money though. Always excuses and the Saleswoman there has THE worst communication and follow thru skills.

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User's recommendation: Go elsewhere!

John B Ytu

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Orlando, Florida

Poor Treatment and Unprofessional

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Mobility Works - Poor Treatment and Unprofessional
Mobility Works - Poor Treatment and Unprofessional - Image 2
Contains 1 confidential file for company representatives

I would never recommend this business and definitely not this location. I was mishandled at a different location and then sent to the Orlando location to fix my issues (joke).

I ended up buying a Ram Promaster and from day one have had nothing but issues with this company and my van. They lied to my face and never handled the vehicle recalls before selling me the vehicle. Im now trying to get service on my automatic door and the staff is just beyond unprofessional. They charged me $390 for the door repair and two days later tell me its going to be an additional $2500 because the door is not repairable.

I assumed this company was my only option until google helped me find a new company today. The Service Manager (Dalvia) is RUDE!! BEYOND RUDE!!! She has no problem speaking over you and raising her voice and then never answers the phone.

She picks up and hangs up on a consistent basis (caller id). The management does nothing about this and allows this rude behavior to continue like theyre doing cash paying clients a favor and not over charging for this work. The rental car Personal is also RUDE!! She does not answer the phone and when she does she speaks with a condescending attitude.

This will not be my only poor review of this rude incompetent business because no one deserves to be treated like this as a paying customer. I will found any outlet to express my issues in hopes I save one client from this frustration.

Companies like this are getting to big for their own britches and feel like they can treat disabled clients any way they want. THINK AGAIN!!

View full review
Loss:
$306
Pros:
  • Work on wheelchair vans
Cons:
  • Overpriced
  • Dont return calls

Preferred solution: Full refund

User's recommendation: Don’t use this company.

Anonymous
map-marker San Diego, California

I been trying to get Mobility Works La Mesa ca to fix my vehicle for months. They take it several times and do just poor jobs they can't get my stop / start system to work they going and put In a

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I been trying to get Mobility Works La Mesa ca to fix my vehicle for months. They take it...

They can't fix the problem with my stop/ start system they keeping on trying but still it dont work they keep on Jerry rig it to work when they return but it when back to the same problem a day or two late now they go and put it a mute switch to stop the beeping noise which I didn't authorized and it still saying the same thing. They just keep on doing band Dale work.

Not only that, but they said they will call you back, but they never did and when you call they hide from you. I have been buying vehicle from them before they take it over and since Mobility Works take over they are suck a bad service and full of it.

I am going tolet the VA knows what is up and that will not be going to get another vehicle from this is after I purchase 5 from very two years I get to change it. La Mesa Mobility Works is a joke.

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User's recommendation: Don't go there

Anonymous
map-marker Hazleton, Pennsylvania

Glorified thieves

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This company robbed my husband of not just his adaptive automobile grant, they also robbed him of his 80,000 SHA grant. Vets go elsewhere!

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User's recommendation: Steer clear, thieves

Richard M Rxl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Londonderry, New Hampshire

No help from this company

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Updated by user Jan 10, 2021

My last contact was on sept of 2020. I received an offer to replace the van from Andy Faraone. That was the last time I have had any contact from this company.

Original review Jan 10, 2021

BUYER BEWARE

Purchased a used van from this company. After 13 months the transmission is no good.

Mobility works refuses to help or even call me back. Go and check out all the complaints at the BBB. There are plenty of other companies out there.

I would recommend NOT doing business with this company. One would think that a company dealing with handicap people would be better than all the reviews suggest.

View full review
Loss:
$8000
Cons:
  • Typical car dealership not out to help the consumer

Preferred solution: Full refund

User's recommendation: Stay away

Margaret M Htg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Update

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Updated by user May 13, 2021

Glorified thieves! Not only did they ripp my husband off of his adaptive automobile grant of 70,000, I discovered they are also involved in the SHA grants and somehow 84,000.00 went missing as well! Veterans steer clear!

Original review Apr 20, 2020

I spoke with the manager, he was familiar with the problem, said he would call me back with a buy out quote. That was 3 weeks ago. I know things are difficult at this time for businesses and people in general, I will continue to try to make a trade or buy out with them, and I will keep u posted.

View full review
Loss:
$70

Preferred solution: Full refund

User's recommendation: Make sure you can see what your signing

1 comment
Nalaya Ywb

That was your job, to bring an iPad that was working. That’s considered a felony to deceive elderly clients. And how is it you still have my car?

Margaret M Htg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Allentown, Pennsylvania

Warning to others

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Updated by user Apr 06, 2020

The company never showed me the original documents until I filed a dispute with BBB. The woman had an iPad and was reading things off to us, just told us where to sign.

After recently getting the docs., turns out there’s no warranty on the van, they can raise the price whenever the feel like it, and one page the font was so small I could barely read it. It’s just shocking that a company that does business regularly can get away with lying to veterans.

Original review Mar 21, 2020

This company robbed my husband and I of 70,000! My husband was awarded a grant through the VA and it was supposed to be totally free.

When the woman came to visit she said we would have to pay 2,500 for taxes. We later discovered that was not true. Since we didnt have the 2,500 she suggested taking my 2018 Subaru, I got stuck with a 15,000 loan and she said the VA would reimburse us. That never happened, they got the money from the VA!

So, in essence, they got paid twice! Scam

View full review
Loss:
$45000

Preferred solution: Full refund

User's recommendation: Do not trust this company

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