Mobility Works Reviews

Extremely dissatisfied with this location. We were shown and tried a model of hand control that is now 8 years old yet still on display.

We weren't informed this model was NOT what would be installed in our car.

Now we are left with hand controls that don't work for the disabled driver. The owner of this location's only advice was to take them out and have the disabled driver have her mother drive her around for the rest of her life.

How is this giving someone with a disability their independence back?

This is not even to mention the extremely rude demeanor of certain other employees who attempted to convince us the hand controls were fine and that we were creating an issue over nothing. No kind of concern or care was shown for this issue by any of the staff here except Manny.

The technician messed up with the installation. He installed the bracket too far to the back of the wheelchair that's why the stabilizer couldn't reach the anti-tipper.

When my wife stepped on brake, the whole wheelchair fell forward. My left knee banged the front console, and my forehead banged on the dashboard. The managers refused to listen and refused to fix the problem. She hang up on me when I explained the problem to her.

Spend your money somewhere else and definitely stay away from Ms. Tammy, Ms.

Janet and Steve because they have no integrity, no customer service skills and very unprofessional. They are definitely ruining the reputation of Mobility Works.

I would never recommend this business and definitely not this location. I was mishandled at a different location and then sent to the Orlando location to fix my issues (joke).

I ended up buying a Ram Promaster and from day one have had nothing but issues with this company and my van. They lied to my face and never handled the vehicle recalls before selling me the vehicle. Im now trying to get service on my automatic door and the staff is just beyond unprofessional. They charged me $390 for the door repair and two days later tell me its going to be an additional $2500 because the door is not repairable.

I assumed this company was my only option until google helped me find a new company today. The Service Manager (Dalvia) is RUDE!! BEYOND RUDE!!! She has no problem speaking over you and raising her voice and then never answers the phone.

She picks up and hangs up on a consistent basis (caller id). The management does nothing about this and allows this rude behavior to continue like theyre doing cash paying clients a favor and not over charging for this work. The rental car Personal is also RUDE!! She does not answer the phone and when she does she speaks with a condescending attitude.

This will not be my only poor review of this rude incompetent business because no one deserves to be treated like this as a paying customer. I will found any outlet to express my issues in hopes I save one client from this frustration.

Companies like this are getting to big for their own britches and feel like they can treat disabled clients any way they want. THINK AGAIN!!

They can't fix the problem with my stop/ start system they keeping on trying but still it dont work they keep on Jerry rig it to work when they return but it when back to the same problem a day or two late now they go and put it a mute switch to stop the beeping noise which I didn't authorized and it still saying the same thing. They just keep on doing band Dale work.

Not only that, but they said they will call you back, but they never did and when you call they hide from you. I have been buying vehicle from them before they take it over and since Mobility Works take over they are suck a bad service and full of it.

I am going tolet the VA knows what is up and that will not be going to get another vehicle from this is after I purchase 5 from very two years I get to change it. La Mesa Mobility Works is a joke.