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Mobility Works 9

Updated on 09/28/2023

Mobility Works

www.mobilityworks.com

(8 rated reviews) Is this your business?

What is your customer experience with Mobility Works?

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Mobility Works Overview

Mobility Works has 1.6 star rating based on 8 customer reviews. Consumers are mostly dissatisfied.
Rating Distribution
Pros: Products, Work on wheelchair vans.
Cons: Dont return calls, Lousy website for deaf people to use received no confirmati, Overpriced.
Recent recommendations regarding this business are as follows: "Go elsewhere!", "Don't go there", "Don’t use this company.", "Steer clear, thieves", "Stay away".

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Media from reviews

I been trying to get Mobility Works La Mesa ca to fix my vehicle for months. They take it several times and do just poor jobs they can't get my stop / start system to work they going and put In a

View all media ›

Resolved

JAMES T Uid

JAMES T Uid |

Akron, Ohio

Resolved: VERY DIFFICULT TO REACH A LIVE PERSON ......NOT RECOMMENDED FOR DEAF PERSON TI USE WEBSITE

Sep 28, 2023

1.0

HAD A MEDICAL EMERGENCY AND NEEDED TO HAVE MONEY CREDITED TO MY CHECKING ACCOUNT, BUT ONE PHONE # WAS NOT IN SERVICE AND MY CAPTEL PHONE JUST COULD NOT CONNECT WITH A LIVE PERSON TO RESOLVE THIS MATTER.

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Pros:

Products

Cons:

Lousy website for deaf people to use received no confirmati

Preferred solution: Full refund

Bertha S Pqt

Bertha S Pqt |

Hemet, California

Your buy back policy

Apr 07, 2023

Purchased van in January with understanding you would buy back van if we no longer needed it. Only reason we purchased van was because of this promise. Husband died and I no longer need the van, I now am told you are not buying back vans. My husband was a disabled veteran and 87 years old. I am 82 years old and will lose is disability from the V.A. What can you do to help me. Bertha Stanger. Max Died March 15, 2023 and your office was notified on March 17, 2023.

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Kaiana Pmy

Millbury, Massachusetts

Terrible Experience

Mar 28, 2023

1.9

Treated my sis terribly. Van continued to have battery issues and they blamed it on my sister not driving it enough. Did they nention this when she bought it? Nope. Happy to take her money though. Always excuses and the Saleswoman there has THE worst communication and follow thru skills.

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User's recommendation: Go elsewhere!

John B Ytu

John B Ytu | |

Orlando, Florida

Poor Treatment and Unprofessional

Jul 19, 2022

2.2

Mobility Works - Poor Treatment and Unprofessional

I would never recommend this business and definitely not this location. I was mishandled at a different location and then sent to the Orlando location to fix my issues (joke). I ended up buying a Ram Promaster and from day one have had nothing but issues with this company and my van. They lied to my face and never handled the vehicle recalls before selling me the vehicle. Im now trying to get service on my automatic door and the staff is just beyond unprofessional. They charged me $390 for the door repair and two days later tell me its going to be an additional $2500 because the door is not repairable. I assumed this company was my only option until google helped me find a new company today. The Service Manager (Dalvia) is RUDE!! BEYOND RUDE!!! She has no problem speaking over you and raising her voice and then never answers the phone. She picks up and hangs up on a consistent basis (caller id). The management does nothing about this and allows this rude behavior to continue like theyre doing cash paying clients a favor and not over charging for this work. The rental car Personal is also RUDE!! She does not answer the phone and when she does she speaks with a condescending attitude. This will not be my only poor review of this rude incompetent business because no one deserves to be treated like this as a paying customer. I will found any outlet to express my issues in hopes I save one client from this frustration. Companies like this are getting to big for their own britches and feel like they can treat disabled clients any way they want. THINK AGAIN!!

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Loss:

$306

Pros:

Work on wheelchair vans

Cons:

Dont return calls
Overpriced

Preferred solution: Full refund

User's recommendation: Don’t use this company.

Anonymous

Guest-4001582

San Diego, California

I been trying to get Mobility Works La Mesa ca to fix my vehicle for months. They take it several times and do just poor jobs they can't get my stop / start system to work they going and put In a

Sep 23, 2022

1.0

They can't fix the problem with my stop/ start system they keeping on trying but still it dont work they keep on Jerry rig it to work when they return but it when back to the same problem a day or two late now they go and put it a mute switch to stop the beeping noise which I didn't authorized and it still saying the same thing. They just keep on doing band Dale work. Not only that, but they said they will call you back, but they never did and when you call they hide from you. I have been buying vehicle from them before they take it over and since Mobility Works take over they are suck a bad service and full of it. I am going tolet the VA knows what is up and that will not be going to get another vehicle from this is after I purchase 5 from very two years I get to change it. La Mesa Mobility Works is a joke.

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User's recommendation: Don't go there

Anonymous

Guest-2549376

Hazleton, Pennsylvania

Glorified thieves

May 13, 2021

1.0

This company robbed my husband of not just his adaptive automobile grant, they also robbed him of his 80,000 SHA grant. Vets go elsewhere!

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User's recommendation: Steer clear, thieves

Richard M Rxl

Richard M Rxl |

Londonderry, New Hampshire

No help from this company

Jan 10, 2021

1.0

Updated by user Jan 10, 2021

My last contact was on sept of 2020. I received an offer to replace the van from Andy Faraone. That was the last time I have had any contact from this company.

Original review Jan 10, 2021

BUYER BEWARE Purchased a used van from this company. After 13 months the transmission is no good. Mobility works refuses to help or even call me back. Go and check out all the complaints at the BBB. There are plenty of other companies out there. I would recommend NOT doing business with this company. One would think that a company dealing with handicap people would be better than all the reviews suggest.

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Loss:

$8000

Cons:

Typical car dealership not out to help the consumer

Preferred solution: Full refund

User's recommendation: Stay away

Margaret M Htg

Update

Apr 20, 2020

1.0

Updated by user May 13, 2021

Glorified thieves! Not only did they ripp my husband off of his adaptive automobile grant of 70,000, I discovered they are also involved in the SHA grants and somehow 84,000.00 went missing as well! Veterans steer clear!

Original review Apr 20, 2020

I spoke with the manager, he was familiar with the problem, said he would call me back with a buy out quote. That was 3 weeks ago. I know things are difficult at this time for businesses and people in general, I will continue to try to make a trade or buy out with them, and I will keep u posted.

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Loss:

$70

Preferred solution: Full refund

User's recommendation: Make sure you can see what your signing

1 comment

Nalaya Ywb

Jun 12, 2021

That was your job, to bring an iPad that was working. That’s considered a felony to deceive elderly clients. And how is it you still have my car?

Helpful

Margaret M Htg

Margaret M Htg |

Allentown, Pennsylvania

Warning to others

Mar 21, 2020

1.0

Updated by user Apr 06, 2020

The company never showed me the original documents until I filed a dispute with BBB. The woman had an iPad and was reading things off to us, just told us where to sign.

After recently getting the docs., turns out there’s no warranty on the van, they can raise the price whenever the feel like it, and one page the font was so small I could barely read it. It’s just shocking that a company that does business regularly can get away with lying to veterans.

Original review Mar 21, 2020

This company robbed my husband and I of 70,000! My husband was awarded a grant through the VA and it was supposed to be totally free. When the woman came to visit she said we would have to pay 2,500 for taxes. We later discovered that was not true. Since we didnt have the 2,500 she suggested taking my 2018 Subaru, I got stuck with a 15,000 loan and she said the VA would reimburse us. That never happened, they got the money from the VA! So, in essence, they got paid twice! Scam

View full review

Loss:

$45000

Preferred solution: Full refund

User's recommendation: Do not trust this company

Contact Information

Website:

www.mobilityworks.com

Mailing Address:

4199 Kinross Parkway, Suite 300

Richfield, Ohio 44286

United States

Phone:

(877) 275-4907

Contact Mobility Works Customer Service

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Mobility Works

Mobility Works Overview

Media from reviews

Resolved: VERY DIFFICULT TO REACH A LIVE PERSON ......NOT RECOMMENDED FOR DEAF PERSON TI USE WEBSITE

Your buy back policy

Terrible Experience

Poor Treatment and Unprofessional

I been trying to get Mobility Works La Mesa ca to fix my vehicle for months. They take it several times and do just poor jobs they can't get my stop / start system to work they going and put In a

Glorified thieves

No help from this company

Update

Warning to others

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