Face is cracked

tried to locate this company phone....no responses to letters. Been paying directly from my account every month. They're taking the money and hiding... ripoffs. I need my phone for my job. This is causing me more money to have to purchase a new phone when i should be able to simply get this one repair or traded in. i don't advise anyone to associate with this company in no way. shape form or fashion. If anyone know how to contact these people please post it. There should be a law against thieves ripping off innocent people that are trying to survive and live a normal life.
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ID
#527517 Review #527517 is a subjective opinion of poster.
Location
Newnan, Georgia
Reason of review
Poor customer service
Loss
$350
Preferred solution
Full refund

Phone is dead....and so is Mobil Device protection coverage

Paid in full account... no way to file a claim for broken phone. I have tried every way possible to find a way to file a claim... no luck. They get paid up front but are out the back door when it comes time to do anything in the way of helping a customer. Just a big big big waste of money and time.IIIiiiiiiiiiiiiiiiiiiiiiiiiii would not bo business with this company again. AA AA aa AA aaa aaae shi tTTTtt just to get my 100 words in so that this will post. Ahhhh *** what a waste of time. OK.
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ID
#515269 Review #515269 is a subjective opinion of poster.
New Reviewer

Cell Phone Screen Review

My HTC one has a cracked screen and the face plate for the speaker has come off I cannot get in contact with this company to resolve my issues. This is highly frustrating and I have no idea what to do.
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ID
#494483 Review #494483 is a subjective opinion of poster.
Location
Bronx, New York
New Reviewer

Cant reach company to file a complaint for cracked screen

I bought my cellphone through wirefly 7/2013 and bought a 1 year coverage through mobile device protection association. I thought my phone was covered as stated. In April 2014, I dropped my phone and the screen cracked. I did not worry because I believed I had coverage. Now the drama begins. I search for the number and call only to get quick busy sounds on that phone number. I continue to call other numbers (both 1800 numbers and regular ones). One number ( 180********) is a bounce number for conedison. I sent the company an email in April with no response. I cant reach the company and have invested so much of my time doing so
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4 comments
#940628

I had the same problem. Now cant contact them.

Called 1 56* ******* a GHOST number. Been disconnected. I want my phone galaxy s3 replaced or fixed. Its a shame we can be ripped off as such right here in the free world.

What is my recourse.

They were receiving monthly payments right out my checking account...eft. thats just down right illegal!

#821562

It happens to me to my phone miss now .i have replace other phone feb it not work

#819745

Same experience here

#819777
@PissedConsumer819745

FYI...I did submit complaint to better business bureau of Florida... After waiting for MDpa to respond to them, I was told bbb could not make company pay up....

I also found out that they were first going by another name. Then had many complaints.

They then switched names to MDpa . Now the same happening with this company....uggg

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ID
#486682 Review #486682 is a subjective opinion of poster.
Location
New York, New York

Sent 2 Galaxy S3 in for a screen replacement and MDPA went out of business and I have no clue where my devices are...

I filed a claim at the beginning of March 2014 that was approved by MDPA and mailed 2 Galaxy's to get the screen replaced and have not heard a thing from them; it's been about 2 weeks now. Their # is not working. I bought the devices through Sams Club. Sams Club said MDPA is no longer servicing Sams customers as of March 14th; I believe MDPA went out of business at that time. He suggested I contact the better business bureau BBB. I'm not understanding why would they approve my claim in March knowing they were closing...now my devices are stuck in Lala Land. Please HELP!!!
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1 comment
#812716

Same thing happened to me, except I (thankfully) procrastinated sending my phone in. I have a broken S4, I tried to log in today to see where I needed to send my phone in.

Have you been able to contact any body? Will anybody get you a new phone?

ID
#482263 Review #482263 is a subjective opinion of poster.
Location
Slidell, Louisiana

I am stuck with repair or replacement on Galaxy S4; MDPA went out of business.

I just found out that MDPA went out of business. Wirefly has been taking $9.99 out of my account since July 2013. Last debit was March 25th 2014. I have been told Wirefly collected these membership dues but did not pay MDPA.....Now Wirefly has filed bankruptcy about 3 weeks ago. I am without my Galaxy S4 because it will not charge. I do not know if it is the port or the charger. Cannot get in contact with Mobile Device Protection Association by telephone or website. They do not even acknowledge m membership. I am out of membership dues and a Galaxy S4.
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2 comments
#803717

I am having a similar issue..but I think mine is Worse!! I filed a claim at the beginning of March 2014 that was approved by MDPA and mailed 2 Galaxy's to get the screen replaced and have not heard a thing from them; it's been about 2 weeks now.

Their # is not working. Sams Club said MDPA is no longer servicing Sams customers as of March 14th; I believe MDPA went out of business at that time. He suggested I contact the better business bureau BBB.

I'm not understanding why would they approve my claim in March knowing they were closing...now my devices are stuck in Lala Land.

Please help!!!

#812712
@PissedConsumer803717

Same thing happened to me, except I procrastinated sending my phone in. I have a broken S4, I tried to log in today to see where I needed to send my phone in.

Have you been able to contact any body? Will anybody get you a new phone?

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ID
#481091 Review #481091 is a subjective opinion of poster.
Location
Stone Mountain, Georgia
Loss
$780
New Reviewer

REFUSING TO HONOR CONTRACT

I PURCHASED AN ANNUAL CONTRACT FOR MY PHONE AND MY DAUGHTER'S PHONE.THE CONTRACT STATES THAT THE COMPANY WILL REPLACE THE PHONE WITH A NEW PHONE, W/ NO DEDUCTIBLE. WHEN MY NEW HTC EVO 4G LTE BROKE, I CONTACTED THEM AND RECEIVED NO HELP. THEN WHEN MY PHONE TOTALLY BROKE A FEW MONTHS LATER, STILL UNDER CONTRACT -THEY STILL REFUSED TO REPLACE MY PHONE. MY PHONE HAS NO WATER DAMAGE OR CRACKED SCREEN, BUT THEY REFUSE. AFTER WORKING W/A REP FROM THEIR COMPANY FOR SEVERAL MONTHS, THEY FINALLY SENT ME A "NEW" PHONE. THERE WAS NOTHING NEW ABOUT THE PHONE THEY SENT ME. IT WAS USED AND DISGUSTING. PAINT WAS CHIPPED OUT, GREASY FINGERPRINTS ALL OVER IT AND TO TOP IT OFF- IT WAS AN OLD, OUT-DATED PHONE- NOT EVEN MY PHONE OR SIMILAR. I TOOK PICTURES OF IT FROM ALL ANGLES BEFORE RETURNING IT TO THE COMPANY. THE REP, DETRAH, SAID SHE HAS BEEN GOING BACK AND FORTH W/THE CEO, BUT THEY ARE REFUSING TO HONOR MY CONTRACT. I LIVE IN FL WHERE THE COMPANY DOES BUSINESS, SO I AM LOOKING INTO DOING A COMPLAINT W/THE STATE'S ATTORNEY'S OFFICE IN BROWARD COUNTY, ALONG WITH THE BBB, AND POSSIBLY SMALL CLAIMS COURT OR CLASS ACTION SUIT IF ANYONE WOULD LIKE TO JUMP ONBOARD. I AM EXTREMELY PISSED BECAUSE I PAID FOR SOMETHING THAT THEY HAD NO DESIRE TO EVER PAY OR MAKE GOOD ON.I AM HAVING TO BUY A NEW PHONE W/SPRINT FOR $589 BECAUSE IT IS TOO SOON FOR AN UPGRADE- THEREFORE LEAVING ME ***.
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1 comment
#812713

I am having the same issue! Any update?

ID
#444379 Review #444379 is a subjective opinion of poster.
Location
Greenville, South Carolina
Loss
$1000

Refused to honor contract

had a phone stolen by profesional phone thieves, clipped to my bag by a carbiner, i was never more than ten feet from it. I had a freind nsitting right next to my phone and back pack, they distracted us and got the phone. i chased them but i could not make them give me the phone back. mobile device protection claimed the phone was unsecured. the phone with the clip was too big for my pocket, other than carrying a safe with me to put it in i dont think they would have covered me. i got ripped off twice, once by the thieves in the park and once by mobile device protection association
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ID
#421122 Review #421122 is a subjective opinion of poster.
Location
Columbus, Ohio
Loss
$700
New Reviewer

Cell Phone Insurance Scam

Update by user Mar 31, 2013

Although this firm attempted not to honor my just and properly submitted claim, it came around after I made clear that I would press my case. Eventually I did, in fact, recieve full compensation.

Note that the firm greatly prefers to repair rather than replace or provide full refund for badly damaged phones. I am now satisfied, in any event.

Original review posted by user Feb 28, 2013
MDPA, aka Mobile Device Protection Association, will not honor its insurance claims agreement even when there is no question whatsoever that there should be coverage. SCAM, SCAM, SCAM. Don't make my mistake...buy your insurance through Verizon not MDPA. The exchange with the scam repair shop explains the SCAM. By You on February 21, 2013 at 3:39pm Unfortunate news...my phone has not been repaired correctly. Although both the front and back of the case were replaced, making the phone look as good as new, there are big problems. 1. The rear cover does not close completely because a portion of the interior is cracked and protrudes upward enough to prevent the back cover from joining the front. 2. The interior plastic is cracked. Presumably there are electronic components embedded within the cracked plastic component. 3. The phone turns off suddenly and without cause. Upon attempted restart the phone acts dead until many restart attempts have been completed. Its operation is erratic. I did take the phone to a direct Verizon store. Store personnel had the same problems. Please advise what should be done to follow up with the claim. By MDPA on February 21, 2013 at 3:42pm The phone sent to you was repaired and tested. However, if you are still having problems, please send it back to *Wholesale Wireless 21320 Coolidge Hwy Oak Park, MI 48237*. Your phone is under repair warranty for 60 days so please make sure that it makes it back before the warranty period is over. When shipping the phone back, please include your name, address, member # and reason it is being returned. We will reimburse re-shipping up to $20. By You on February 21, 2013 at 5:15pm I take exception to the statement that the phone was repaired. An incorrectly, incompletely, repaired phone is not a "repaired" phone. When I send this phone back it is not as though a new repair is taking place. This phone is still on the first repair and any warranty of the first repair has yet to begin. If your firm is subcontracting the repairs, I hope your firm is paying attention to what is going on here. By MDPA on February 22, 2013 at 9:30am If you have any questions/concerns in regards to the repair of your phone. Please contact Larry (Wholesale Wireless) @ 248-398-**** By You on February 22, 2013 at 9:37am Thank you. I will contact Larry today to discuss the repair. By MDPA on February 28, 2013 at 4:23pm Your phone has been received and examined, revealing substantive customer abuse as the phone was gouged and pried open, rendered unrepairable. Such purposeful damage is excluded from coverage. The phone is being returned; your MDPA membership is cancelled and a full refund of your paid monthly membership fees is forthcoming. By You on February 28, 2013 at 10:48pm My phone was in perfect condition until it was crushed in the accident as originally described. Your repair shop attempted, or should I say pretended, to repair the phone rather than replace an unrepairable phone. At no time was the phone abused in any way by gouging, prying or otherwise. Either you make good on replacing this phone under an honest interpretation of the insurance terms or I will dedicate the next year to taking as much legal action against your firm as practical (and probably more than is practical)as well as making certain that as wide an audience of the public as possible is made aware of your business practices.
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ID
#389018 Review #389018 is a subjective opinion of poster.
Location
Coopersburg, Pennsylvania
Loss
$710
New Reviewer

They didn't care about my needs

I recently had to use Mobile Protection Device for a phone that was damaged. To say the least I was not happy with the service. They would not respect my need for immediate replacement of my phone and only would work according to their schedule. My phone was destroyed and I needed a new one immediately. They of course had to have the old one first and then I had to call to find out the status once they received it. I asked them to overnight a new phone to me and of course they did not do that. I feel this company is not very responsive to customer needs and only focus on their needs and on their time schedule.
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ID
#245810 Review #245810 is a subjective opinion of poster.
Location
Stockbridge, Georgia
Loss
$400

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