Update by user Mar 31, 2013
Although this firm attempted not to honor my just and properly submitted claim, it came around after I made clear that I would press my case. Eventually I did, in fact, recieve full compensation.
Note that the firm greatly prefers to repair rather than replace or provide full refund for badly damaged phones. I am now satisfied, in any event.
Original review posted by user Feb 28, 2013
MDPA, aka Mobile Device Protection Association, will not honor its insurance claims agreement even when there is no question whatsoever that there should be coverage. SCAM, SCAM, SCAM. Don't make my mistake...buy your insurance through Verizon not MDPA. The exchange with the scam repair shop explains the SCAM. By You on February 21, 2013 at 3:39pm Unfortunate news...my phone has not been repaired correctly. Although both the front and back of the case were replaced, making the phone look as good as new, there are big problems. 1. The rear cover does not close completely because a portion of the interior is cracked and protrudes upward enough to prevent the back cover from joining the front. 2. The interior plastic is cracked. Presumably there are electronic components embedded within the cracked plastic component. 3. The phone turns off suddenly and without cause. Upon attempted restart the phone acts dead until many restart attempts have been completed. Its operation is erratic. I did take the phone to a direct Verizon store. Store personnel had the same problems. Please advise what should be done to follow up with the claim. By MDPA on February 21, 2013 at 3:42pm The phone sent to you was repaired and tested. However, if you are still having problems, please send it back to *Wholesale Wireless 21320 Coolidge Hwy Oak Park, MI 48237*. Your phone is under repair warranty for 60 days so please make sure that it makes it back before the warranty period is over. When shipping the phone back, please include your name, address, member # and reason it is being returned. We will reimburse re-shipping up to $20. By You on February 21, 2013 at 5:15pm I take exception to the statement that the phone was repaired. An incorrectly, incompletely, repaired phone is not a "repaired" phone. When I send this phone back it is not as though a new repair is taking place. This phone is still on the first repair and any warranty of the first repair has yet to begin. If your firm is subcontracting the repairs, I hope your firm is paying attention to what is going on here. By MDPA on February 22, 2013 at 9:30am If you have any questions/concerns in regards to the repair of your phone. Please contact Larry (Wholesale Wireless) @ 248-398-**** By You on February 22, 2013 at 9:37am Thank you. I will contact Larry today to discuss the repair. By MDPA on February 28, 2013 at 4:23pm Your phone has been received and examined, revealing substantive customer abuse as the phone was gouged and pried open, rendered unrepairable. Such purposeful damage is excluded from coverage. The phone is being returned; your MDPA membership is cancelled and a full refund of your paid monthly membership fees is forthcoming. By You on February 28, 2013 at 10:48pm My phone was in perfect condition until it was crushed in the accident as originally described. Your repair shop attempted, or should I say pretended, to repair the phone rather than replace an unrepairable phone. At no time was the phone abused in any way by gouging, prying or otherwise. Either you make good on replacing this phone under an honest interpretation of the insurance terms or I will dedicate the next year to taking as much legal action against your firm as practical (and probably more than is practical)as well as making certain that as wide an audience of the public as possible is made aware of your business practices.