MLC
MLC Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MLC reviews report a 1.0 star rating from 1 customer with consumers mostly dissatisfied, 100% unfavorable, noted as a big insurer with high price levels and poor service; recent recommendation: do not deal with this company.
Positive Feedback
The single review acknowledges MLC is a large insurer, offering comprehensive life insurance coverage despite reported service issues.
Negative Feedback / Risk Areas
- MLC customer complaints cite inability to cancel policies and lack of digital signature options.
- Customers report excessive time on calls, wrong forms, no email replies, and onerous ID notarisation requirements.
- Billing and high price concerns are repeatedly mentioned.
Key Takeaways for Future Customers
- Expect poor customer service and possible delays when trying to cancel or change policies.
- Document all calls and emails and be prepared for identity verification hurdles.
- Check other MLC reviews and consider cost versus service before committing.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MLC reviews report a 1.0 star rating from 1 customer with consumers mostly dissatisfied, 100% unfavorable, noted as a big insurer with high price levels and poor service; recent recommendation: do not deal with this company.
Positive Feedback
The single review acknowledges MLC is a large insurer, offering comprehensive life insurance coverage despite reported service issues.
Negative Feedback / Risk Areas
- MLC customer complaints cite inability to cancel policies and lack of digital signature options.
- Customers report excessive time on calls, wrong forms, no email replies, and onerous ID notarisation requirements.
- Billing and high price concerns are repeatedly mentioned.
Key Takeaways for Future Customers
- Expect poor customer service and possible delays when trying to cancel or change policies.
- Document all calls and emails and be prepared for identity verification hurdles.
- Check other MLC reviews and consider cost versus service before committing.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sydney, New South Wales
Unable to cancel life insurance policy
- - Wrong forms were sent; cancellation is blocked and no digital signature option.
- - I spent hours on calls, and the promised post copy never arrived.
Just today I received the notification that my application was completed, and the process is underway. Finally!This is where I should have been 3 months ago now.
Then I said, just cancel the policy ALREADY! Oh no! I must jump through all sorts of hoops to complete their arbitrary process...! They don't have a digital signature alternative.
I am required to verify my identity by getting a hard copy of my licence notarised by a JP. This is onerous and unreasonable! I called them and verified my ID by answering their questions such as name, DOB, Address etc. I changed my postal address...
But they will not let me cancel the policy!
I spent over 3 hours over numerous phone calls to resolve the issue. They offered to send me by post my driver's licence hard copy print out to have signed... It never came! That was over 5 weeks ago!
I wrote several emails to that person, a Bronte Fitzpatrick and never received a reply.
I spoke to a senior manager, a Marco Garro, about this operator. Again, a week has gone by without any correspondence or email.
- Big insurer
- Poor service
Preferred solution: Full refund
User's recommendation: Do not deal with this company
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