Adrienne J Ltg

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 Verified Reviewer | map-marker Detroit, Michigan
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#5216548 
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Racism

I had a horrible experience tonight at the mjr in Southgate I took my daughter to see hocus pocus 30th anniversary lets start with I was briefly on my phone checking a message I wasnt on there longer then 3 minutes when someone rudely approached me and ask me to get off my phone because its blinding people we exchange a few words and when he walked off he said its always the black people mind you me & my child was the only African-American people who was in that particular theater and Ive seen multiple people on their phone and no one walked up to them my food was horrible my drink was watery my experience was just horrible but over all it was the racism
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Shari D Meq

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 Verified Reviewer | map-marker Sterling Heights, Michigan
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#4459326 
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People outside the doors smoking weed management did nothing

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1.0
MJR Digital Cinemas - People outside the doors smoking weed management did nothing
Complaint about manager and employee at MJR cinema 20. At 5:30pm 03/23/2023 a woman checked us in, she was the only female at the ticket stand. I informed her there were a couple standing outside the doors smoking weed, the employee was so rude even rolled her eyes and said yeah ok when I told her. I then proceeded to tell her I know weed is legal but its illegal to smoke in public period, she again said yeah ok, and I asked for a manager, she said you can go find one by the concession stand, didnt even offer to get the manager. My husband ended up calling a manager because I called him and told him that people were outside the doors smoking weed while me and my DAUGHTER walked in, he was furious when he heard that they would not do anything. He called the manager and contacted me back saying the manager was just as rude, and wouldnt do anything. I want a full refund and I will never come to MJR again Emagine will be where I go, more class, and not hiring employees who probably cant even pass a drug test. Never again will I come to ANY MJR establishments.
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Cons:
  • Management and employees have no moral values

Preferred solution: Full refund

User's recommendation: DONT COME HERE WITH YOUR CHILDREN! They attract ghetto customers who stand outside the doors smoking weed and management and staff don’t care!

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Anonymous
map-marker Denver, Colorado
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#4413793 
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Refund

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4.7
I bought tickets on 2/27/23 to see Creed on 4/4/23 at 7:45 at the Sterling Heights location. The theater power was out therefore I couldn't see the movie
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Tiffany B Tea
map-marker Colorado, United States
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#3845856 
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HOW CAN I RETRIEVE A REFUND

To whom it may concerned I took my niece to see a movie on 7/17/22 along with my my father and nephew for her birthday. We were approached one about not using our cell phones in which I was responding to a text from my sister my nieces mom. After the warning we were approached by another staff member then a manager who told my father we had to leave because there had been several complaints. Now it was about about 10 12 ppl in this theater including us . I told the manager I was not aware that you could text in your phone. Mind you my light in my phone was turned all the way down to where there was a dismal light! He preceded to escort us out the movie theater and very sternly pointed at and read each word on the sign outside of another theater. I told him he was very rude and unprofessional and that I would appreciate a refund. He told me he was not giving a refund and that the police equidistant be called. The police came informed me that it was nothing that could be done because it was private property. I really feel like I was racially profiled at this location. I have been coming to MJR 23 Mile Rd and Gratiot in Chesterfield Township for years! I'm very upset about this experience! My father even asked if it was one person texting why does everyone have to leave. Which I would've left out so my 5 year old niece could continue to enjoy her special birthday. Kirk the manager related "Because You Guys are a group a click.. I said excuse me? But he would not repeat it again. I'm really appalled by the treatment.I hope that you will refund me my money that I paid as well as an incentive for the inconvenience immediately. Thank you
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Nicole B Nmc

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 Verified Reviewer | map-marker Sterling Heights, Michigan
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#3957784 
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New Assigned Seating policy

Hello, I've been out of town for a couple of weeks and came back to learn Troy MJR has started this new policy. I have been going to the movies at this location for years as I live within a mile of the Troy MJR location. It was a weekly thing I did for myself. I did frequent other local theaters but stopped attending movies at other theaters because they implemented an 'assigned seating' policy. I supported and stuck with Troy MJR all in part because MJR did NOT have an 'assigned seating' policy. I am sure I am not alone when I say, I like going to the movie theater and deciding where I want to sit when I enter the theater. Or when I show up early to a show and sit down, then someone decides to sit next to me (when the theater is not crowded), or if another moviegoer is on their phone or talking loudly during the movie, I can choose the move because of NO 'assigned seating'. Who is going to police this policy? A high school kid working a part-time job carrying a flashlight? This movie's 'assigned seating' policy is made to create tensions between movies goes, I don't think on purpose but is a by-product of this policy. When someone sits in the wrong 'assigned seat' by mistake instead of alleviating stress it creates more issues. The moviegoers are the ones being put out with this policy. Once I saw that Troy MJR had put this policy in place, I have been thinking it over for a couple of days before writing this email. And have made a decision to not attend movies at the Troy MJR location because of the inconvenience of the 'assigned seating' policy that has been put in place.
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Richard B Coq
map-marker Warren, Michigan
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#3394190 
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Horrible customer service

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3.9
I paid for 2 tickets 22.00 through the MJR app for a movie I didnt get to go watch I figured it was my fault so no big deal then the Allen proceeded to charge my card repeatedly 22.00. I call customer service and absolutely no help. Do NOT USE THEIR APP!!
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Loss:
$66

Preferred solution: Full refund

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Susan W Hvz
map-marker Royal Oak, Michigan
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#1752599 
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Popcorn serving suggestion

Every time we see a movie at MJR we notice that the popcorn bags are extremely noisy during the movie. All the rustling noise is extremely distracting. I'd like to suggest that you go back to putting popcorn in boxes to cut down on the noise. That might sound silly but you should sit in a theater one night and listen to all the noise.
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