New Reviewer

HOW CAN I RETRIEVE A REFUND

To whom it may concerned I took my niece to see a movie on 7/17/22 along with my my father and nephew for her birthday. We were approached one about not using our cell phones in which I was responding to a text from my sister my nieces mom. After the warning we were approached by another staff member then a manager who told my father we had to leave because there had been several complaints. Now it was about about 10 12 ppl in this theater including us . I told the manager I was not aware that you could text in your phone. Mind you my light in my phone was turned all the way down to where there was a dismal light! He preceded to escort us out the movie theater and very sternly pointed at and read each word on the sign outside of another theater. I told him he was very rude and unprofessional and that I would appreciate a refund. He told me he was not giving a refund and that the police equidistant be called. The police came informed me that it was nothing that could be done because it was private property. I really feel like I was racially profiled at this location. I have been coming to MJR 23 Mile Rd and Gratiot in Chesterfield Township for years! I'm very upset about this experience! My father even asked if it was one person texting why does everyone have to leave. Which I would've left out so my 5 year old niece could continue to enjoy her special birthday. Kirk the manager related "Because You Guys are a group a click.. I said excuse me? But he would not repeat it again. I'm really appalled by the treatment.I hope that you will refund me my money that I paid as well as an incentive for the inconvenience immediately. Thank you
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ID
#3845856 Review #3845856 is a subjective opinion of poster.
New Reviewer

Horrible customer service

I paid for 2 tickets 22.00 through the MJR app for a movie I didnt get to go watch I figured it was my fault so no big deal then the Allen proceeded to charge my card repeatedly 22.00. I call customer service and absolutely no help. Do NOT USE THEIR APP!!
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ID
#3394190 Review #3394190 is a subjective opinion of poster.
Location
Warren, Michigan
Loss
$66
Preferred solution
Full refund
New Reviewer

Popcorn serving suggestion

Every time we see a movie at MJR we notice that the popcorn bags are extremely noisy during the movie. All the rustling noise is extremely distracting. I'd like to suggest that you go back to putting popcorn in boxes to cut down on the noise. That might sound silly but you should sit in a theater one night and listen to all the noise.
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ID
#1752599 Review #1752599 is a subjective opinion of poster.
Location
Royal Oak, Michigan

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