Resolved
Gail C Piz

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Verified Reviewer

Resolved: Vehicle paid off issue

Updated by user May 01, 2024

Company fixed the issue and I have been provided with apology. Lien release letter received

Original review Apr 16, 2024

I still have not received my certified lien release letter. My auto was paid off 10 years ago I spoke to someone on the 6th and was told I'd have in 7 to 10 days.

My title was never sent to me and the registry is still showing I have a lien.

Please have someone call me at 617-320-****. I am selling the car and this is holding up my sale

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Preferred solution: My certified lien release letter

Anonymous
map-marker Laurel, Maryland

Lien release

I still haven't heard anything about the request for a Lien Release on my vehicle sent by fax. My phone # 410-299-****

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Kenn Lmp

Request for Title/Duplicate

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Updated by user May 08, 2023

I would like to mention that, there is a very helpful lady rep, name is Sholanda. She was the only one I spoke to that was so kind and helpful.

Latest Development - This morning, after speaking with another agent named Inez for 30 minutes I've asked to speak to a supervisor, she put me on hold for quite a while and i give her credit for trying. She told me that i need to be transferred to Recovery and then a lady told me at the Recovery department said, she must refer to her lead. This is progress. I am now waiting for a lead personnel to call me and give me update.

They are checking with the Title department about the latest update. I hope this is something good.

Original review May 08, 2023
I am very disappointed and frustrated. It's been 3 long months of waiting and still waiting as of this writing to get or receive a copy of my title.
I've paid off my car over two years ago.

MMCA customer service said they sent me the title but i've never received one.
Now i might have missed it because i moved. But if they really did sent it, i had a forwarding address. Should it not be re-routed to my new address? Maybe something happened along the way and the post office or the carrier lost it?
Anyway, for 3 months now i was told to wait because they were requesting it from the DMV and that DMV's processing time is 4-6 weeks.

The 6 weeks had passed, and they are now telling me to wait for another 3-4 weeks.
So i took it upon my own discretion to call DMV. DMV told me they already sent it back to MMCA lease in early April. This blew my mind! What else are they waiting for to give me my title.

This is really ridiculous! If i will not get my title this week, will my next option be seeing a lawyer? I'm desperate! So please bring me light here.

I am really really desperate. I planned to sell the car 3 months ago. Registration is expiring, car is sitting at my friend's driveway. This will cost me another amount of $ for MMCA's very slow response.

Treating me like i am a second class or some 3rd class citizen. HELP!
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Preferred solution: TITLE

Alexander B Uhc

Vehicle paid off issue

Did not receive pink slip after the vehicle was paid off. The 866 phone number does not work. AAA told us that DMV records of released to us on file.

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Loss:
$3500

Preferred solution: Pink slip

User's recommendation: Make sure you receive the pink slip by mail after your final payment

Anonymous
map-marker Ilion, New York

Clear Tital

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I never received a lien release when I paid off my car loan.

I need it as I just traded it in but MCAA is still showing as the lien holder.

Customer service was having a difficult time understanding what it is I need. Took some time to try and explain to her.

Hopefully I'll be getting in the mail as she said... but never told me what to do if I didn't.

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Janet M Rzc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Request lien release on 2000.galant from 2005 to...

Request lien release on 2000.galant from 2005 to get the title. My lien was never released and now I may need to sell the car.

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Majdi W

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Goldsboro, North Carolina

Title released

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they keep you on hold for 20 minutes and they hang up on you , i called 3 times and they keep doing the same thing

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1 comment
Kenn Lmp

This is happening to me now. I've been in communication with MMCA LEASE SERVICES for 3 months. Now I'm thinking of taking it to court.

Anonymous
map-marker Jasper, Alabama

Trying to locate my 2010 Mitsubishi Lancer that was paid for through bankruptcy

I filled bankruptcy in 2016 on my Lancer paid out in February of 2021 but the car was taken from me way before I paid out Mitsubishi Motors Credit Of America was the lien holder I have my paperwork stating it was surrendered however no one contacted me knocked on my door to let me know they were taking the vehicle I paid for it and I want my vehicle or my money look forward to hearing from you soon Thank You

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Treg Agr
map-marker Seattle, Washington

In need of a release of lein letter.The vehicle is paid off.

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I bought a vehicle from someone and the title along with the lien release was stolen.How can i get another relase of lien from your finace division.It's from 1999 the lien but was payed off years ago.It's a 2000 Galant with the vin#4A3AA46G1YEO52505

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Anonymous
map-marker Wichita, Kansas

Mitsubishi Motors Credit of America Has Poor Service

It is amazing how consistently poor this company's call center service is. I teach customer service and use them as an example of how not to provide customer service by calling them live in a conference room full of trainees and asking a simple question of the agent that answers like how much do my remaining payments add up to.

The agents are ALWAYS short, rude and generally not empowered to help you. It is terrible because I have owned two Mitsubishi vehicles that have been wonderful, but I just can not bring myself to reward this company with a third because of the generally poor treatment I receive. Specific examples: I was literally scolded ("you better not let it happen again") for calling to inform them of a late payment due to a bank auto pay error. The only late payment I ever had.

I was told I could not turn in my lease early by buying the vehicle outright and "no" I could not speak to someone else about it (not true at all), I was told they do not send original titles to states for registration purposes (not true again), when they failed to send the title, which held up getting license plates for the vehicle, they were disinterested to help... repeatedly. These are the bad examples over the years but certainly not a complete list.

Many more minor, irritating phone etitique issues that make me wish they were outsourced to India (sorry to say, it would be better service).

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Loss:
$1000
3 comments
Guest

It is unfortunate that someone who should be a customer service professional (you’ve been given the authority to train someone’s employees, for crying out loud) would have such tremendously poor discernment.  The lack of professionalism that it takes to call one of your own creditors with your employer’s trainees listening is outrageous.

 Do you notify the employees that answer your calls about the additional listeners?  I’m curious as to which, if any, of your creditors you used as a good example?  That said, your story doesn’t make any sense.  You stated, “turn in my lease early by buying the vehicle outright”?

 If you’re turning a leased car in early, why would you buy it out?  Oh, and “etitique”?

 Is it possible that you meant, “etiquette”?

Sincerely,

A Concerned Professional

Guest

No offense to your intelligence but, you can not sit there and try to punish Mitsubishi because the call center that handles their automotive loans may be very poor. If you have an issue with their customer service department for automotive loans then use a different company to finance through instead of using Mitsubishi Motor Credit. Pretty simple....

Nena Hxs

I totally agree. I will never ever buy anything Mitsubishi again! :(

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