Mitusubishi Motors Canada does not stand by its product or customers
Suspension falls apart while driving with near accident & possible injury and Mitsu Canada refuses to cover service for repair or admit there is an issue with product. The vehicule had less than 1000 KM over the 200,000 warranty provided where the coil spring in front cracked in three different places while driving the vehicule. Almost total loss of control forces to pull aside. Informed cost will be over $1200 and Mitsubihi Motors Canada refuses to admit there was an issue nor provide any $ support to cover the fix despite the local dealer agreeing with our situation. The coil was not rusted. It simply cracked in 3 different places. This was a vehicule we purchased for our daughter and are now quite worried wit the quality of core components. We reached out several times to Mitsubishi Canada who despite our request for support for the faulty item, were informed that they will do nothing to support us and that this was a normal situation. Normal ? A suspension exploding ? We tried talking wih them directly but they refused. We then followed up through the Better Business Bureau of Ontario this forced their hand to reach out to us where they stated they would reconsider but wanted proof of warranty maintenance and asked why we did not go to their local dealership for service. We informed them that it was because their service was never done properly (Forgot to order parts, had to return to have the issue fixed many times as work not done properly). We provided them with detailed records proving that all maintenance as per warranty requirements was followed. We had to send this several times as they claimed they were not getting any info from us and wanted to close the case. When they finally admited they had received the necessary paperwork, they returned with an answer stating that they would not support us in the cost as it was over warranty. This is not acceptable given this is obviously a known and defective item installed on their vehicule given the extension in the first place. Further, refual to support us becasue of having to go to another certified dealerhip to ensure that the repairs were performed correctly should not have an impact as by law, we are allowed to do so. We are merely asking for a supposedly reputable company to stand by its products and customers, expecialy given the safety concerns on an sub-standad part installed on a vehicule sold to the public. Will never buy or reommend this product/company to anyone.
Reason of review
Poor customer service
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