Natasha L Rsb

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Verified Reviewer
| map-marker Buffalo Grove, Illinois

Can't even email them!

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I placed 2 orders a week ago and nothing has shipped. I can't email them but they took my money very quickly!

I am beyond upset. I can't get my money back and I can't even email them to get an update. Worst place ever!

I thought they were legit but from what I can tell, they are just scam artists! I don't recommend ordering from this place at all.

View full review
Loss:
$150
Cons:
  • Scam
  • Take your money but dont deliver

Preferred solution: Deliver product or service ordered

Tiara Manning

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Verified Buyer
|

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Verified Reviewer
| map-marker Buffalo Grove, Illinois

Order MH464572

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Updated by user Mar 11, 2024

TOLD THEM VIA EMAIL I STILL WANT MY ORDER AND NOT TO CANCEL IT & FOR THEM TO CALL ME SO WE CAN CLEAR THIS UP. NO RESPONSE FOR A WEEK NOW. EGREGIOUS

Original review Mar 11, 2024
Placed an order 2/27 then contacted me 2 days later saying 4 of my items out of stock. i chose 4 replacement items within the next 2 days.

and there stands a 10.05 difference. which should have even been more because of all their mistakes i discovered that the 15% off code they gave me ONLY REMOVED 5 PERCENT NOT 15. on top of all that it seems u get a diff rep everytime u r emailed back and the FIRST customer rep was very sweet. they let me know that i cud add more items b4 my order shipped out and i took couple days choosing the items.

what a confusing mess. i chose the items i wanted and i even RECHECKED on the items of mine they claimed were OOS. 2 of the 4 were available. When i pointed this out via email and asked about my order they went ahead and updated it with SOME not ALL the items i wanted to add THEN in between told me MORE of the items i ordered the FIRST time were so called unavailable even though i saw them ON SITE AVAILABLE with MORE than 200+ in stock of a particular item they said was gone.

FROM THE MOMENT I INQUIRED ABOUT THE CODE DISCREPANCY AND TOLD THEM THEY HADNT ADDED ALL MY ITEMS AND THE ORDER AMOUNT NEEDED TO BE ADJUSTED THEY SEND ME A RUDE EMAIL TELLING ME I SHUD JUST CANCEL AND START OVER. BIG INCONVENIENCE. INSTEAD OF PULLING THE ITEMS I WANTED FROM THE SHELF WHILST PACKING MY ORDER THEY PROCEEDED TO TELL ME THEY "MAY" BE OUT OF STOCK. BS THEYD RATHER DISAPPOINT ME THEN PULL THE LOW STOCK ITEMS FROM THE SHELF TO PUT ASIDE FOR MY STILL NEVER SHIPPED ORDER.

EMAILED THEM ASKING TO BE CONTACTED VIA PHONE AND NO ONE ANSWERED ME SINCE 3/6 COMPLETELY UNACCEPTABLE AND DISGUSTING TREATMENT. SO FAR NO WORD ABOUT MY ORDER MOVING AND THEY HAVE STOLEN MY MONEY WITH NO RESPONSE TO ME FOR A WEEK NOW ABOUT WHATS GOING ON. TAKING ADVANTAGE OF CUSTOMERS IS WRONG AND LOW PRICES DONT EVEN OUT HORRIBLE CUSTOMER SERVICE.

THEY CHARGE TAXES PLUS SHIPPING SO WHAT R U REALLY SAVING HERE? IM SO ANGRY
View full review
Loss:
$117
Pros:
  • Cheap prices variety is big
Cons:
  • Horrendous cs
  • Charge taxes plus shipping
  • Discount is a lie

Preferred solution: Deliver product or service ordered

User's recommendation: SHOP ELSEWHERE IF SOMETHING GOES WRONG WITH YOUR ORDER THEY DONT HAVE YOUR BACK!

Resolved
Bryan W Iho

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Verified Buyer
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Verified Reviewer
| map-marker Plattsburgh, New York

Resolved: Order status

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MistHub - Order status
MistHub - Order status - Image 2
Updated by user Mar 03, 2024

Company fixed the issue and I have been provided with apology. Order was fulfilled

Original review Feb 02, 2024

I placed an order on Tuesday 1/30/24 totaling $89.47 for 6 bottles of vape juice. I never received any email confirmation or confirmation that it had been shipped or delivered but have not received.

Also when I view recent history it doesnt show my last order.

Money has been taken out of my bank account. Please update me on my order # MH463086

View full review
1 comment
Guest

Still no reply on their chat function or to my original message here.

Mark V Jty

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Verified Reviewer
| map-marker Buffalo Grove, Illinois

I WANT MY MONEY BACK

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MistHub - I WANT MY MONEY BACK

I placed an order on their website and I'm waiting for the order to come and my wife asks me to find out when the order will arrive and I look for an email from them and they sent an email 2 days prior stating they didn't have the 6 batteries in stock that I ordered! At this point I am getting the third degree from my wife and now I am pissed because not only did they show these particular batteries as being in stock but they should have NEVER took my money!

But they did and I sent them an email and they never responded today and the telephone number they have listed for then is for vampires so warranty! I toke them in an email I sent them I do NOT want the other 3 $1 items since they did that they did and took my money I am guessing this is the type of crap they do to every body so I am warning everyone to NOT order from MIST HUB what a rip off!

View full review
Loss:
$35
Pros:
  • No pros that i know if
Cons:
  • Take your money regardless

Preferred solution: Full refund

User's recommendation: Buy from MIST HUB at your own risk!

Resolved
Bryan W Iho

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Verified Reviewer
| map-marker Buffalo Grove, Illinois

Resolved: Order status

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Updated by user Feb 13, 2024

Company fixed the issue and I have been provided with apology. My order arrived.

There was no communication between myself or company. It just showed up.

Original review Feb 06, 2024

Hello, on February 2nd I placed an order for 6 bottles of vape juice. Totaling in the amount of $89.47.

Once I placed the order, it showed me confirmation of purchase. Also stated it would text or email me confirmation as well. I never received a text or email. When I go to order history, it doesnt show my recent purchase.

The money has came out of my bank account. I have left numerous messages in the chat feature with no response back at all. Can I please have an update for this order.

Order number is MH463086. Money has been taken out from my bank account.

View full review
Loss:
$89
Cons:
  • No other forms of contact other than chat function

Preferred solution: Deliver product or service ordered

Erin T Eyb

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Verified Reviewer

Poor customer service and defective products

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Ordered 2 IJoy vapes then a few days later ordered a smok vape. I received the IJoy vapes but the smok vape hasn't been shipped yet.

The IJoy vapes will not charge or turn on. Tried to contact the company to return the IJoy vapes and get my money back and cancel the smok vape and can not get any response. Order numbers are as followed.

The IJoy order number is Order MH464960 and the smok order number is MH46975.

I just want my money back for products that do not work. And cancel the other order with my refund

View full review
Loss:
$75
Pros:
  • No pros
Cons:
  • Defective products
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Do not order from misthub

Kim F Smc

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Verified Reviewer

Cant contact you.

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I never got my order and I tried calling and its a busy singal. I tried to email you and it will not go through.

I need help ASAP. Order number MH465337.

I do not know what I should do. I spent almost $400.

View full review
Loss:
$380
Cons:
  • No way to contact them

Preferred solution: Full refund

User's recommendation: make sure you can get in touch before ordering

Modell Oom

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Verified Reviewer
| map-marker Bellevue, Washington

I cannot get anyone to talk to me about s problem with my order

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I ordered the wrong part. And I cannot get anyone to talk or chat with me about returning it and getting the right one

View full review
Sherri G Yuj

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Verified Reviewer

Haven't received

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I haven't seen my vapes yet I don't know the order number but I have my bank card number were I made my payment..of52.01 I want my vapes or my money back ..my name is Sherri Garner address 1629 Bristol ave kansas city .MO 64126..

.I'm very upset Angry

View full review
Loss:
$52

Preferred solution: Full refund

Paul H Ybh

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Verified Reviewer

Need info

What is your cheapest disposable vape, fruity flavors. I'm looking to buy 36 of them to start with. Please hit me at freedom030823@***.com or 208-370-**** my name is Paul.

View full review

Preferred solution: Info about pricing and shipping

Modell Oom

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Stockton, California

The click to chat bar does not work. I ordered something and it's wrong I want to know how to return it and get the right one

Please contact me before it's too late. I ordered the Nord two pod I thought, but that's not what I got it's a different one . I need to know how to return it to get a refund, or exchange for the right one

View full review

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