Missouri Star Quilt Company Reviews
Missouri Star Quilt Company Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Missouri Star Quilt Company has 1.9 star rating based on 2 customer reviews. Consumers are mostly dissatisfied; some praise selection and easy online orders but cite poor customer service and shipping problems.
Key Takeaways for Future Customers
- Read Missouri Star Quilt Company reviews before ordering and watch shipping methods.
- Expect medium price level and check billing and refunds policies.
- Contact support by phone for complex issues; automated responses may be unhelpful.
Negative Feedback / Risk Areas
- Frequent customer complaints about customer service and automated replies.
- Shipping issues including lost or incorrect deliveries and tracking confusion.
- Problems with refunds, exchanges, and cancellation policies.
Positive Feedback
Many reviewers value product quality, selection, and occasional helpful phone support. Online orders are generally easy to place.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Missouri Star Quilt Company has 1.9 star rating based on 2 customer reviews. Consumers are mostly dissatisfied; some praise selection and easy online orders but cite poor customer service and shipping problems.
Key Takeaways for Future Customers
- Read Missouri Star Quilt Company reviews before ordering and watch shipping methods.
- Expect medium price level and check billing and refunds policies.
- Contact support by phone for complex issues; automated responses may be unhelpful.
Negative Feedback / Risk Areas
- Frequent customer complaints about customer service and automated replies.
- Shipping issues including lost or incorrect deliveries and tracking confusion.
- Problems with refunds, exchanges, and cancellation policies.
Positive Feedback
Many reviewers value product quality, selection, and occasional helpful phone support. Online orders are generally easy to place.
Albuquerque, New Mexico
Shipping issues
- - MSQC's customer service is inept.
- - Shipping is handled by third parties and tracking is unreliable.
- - The reviewer won't order again.
Missouri Star Quilt Company is becoming the big box of quilting stores, except I believe big box stores customer service is better. MSQC has grown too big to still be the charming company like they were.
MSQC customer service is inept, and evidently are unaware of how the rest of the company operates-they only look at the screen in front of them. Try to ask or clarify a question and they interrupt and have canned responses. They have no knowledge of their shipping process; S***ify handles their shipping and they coordinate with A***on Shipping which is not connected to your main account. I learned this from my own research trying to track a shipping number for their annual Christmas Box I had ordered.
The first shipment was lost somewhere because unbeknownst to me, through S***ify it was being shipped via UPS who no longer delivers to the post office, but they apparently delivered to a street address shown on the package which was not me. I never received a notice it was being shipped, so now we are on round two. The package is supposedly coming to my home address where I NEVER get packages because of porch pirates. The same thing happened last year because they didnt understand that F***x requires a street address for the PO Box which makes sense.
It took a couple phone calls and emails to get that through to them. Will I get the package?
Fingers crossed. I will never order from them again, and will close that account.
User's recommendation: BUY FROM YOUR LOCAL OR NEARBY QUILT STORE. Or, do business with a company that doesn’t try to be all things.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hamilton, Missouri
Worst service ever experienced
- - Ordered fabric did not arrive.
- - The bundle rule blocked cancellation or shipment.
- - Return shipping must be paid and the gift deadline was missed.
Ordered fabric - it did not arrive. I called, and the explanation was something about waiting for a bundle shipment.
I don't know what that is, but I have a bundle.
The bundle
Cannot be removed - the fabric is cut, so they can't cancel the order and can't ship it due to the bundle. That is the craziest thing - it makes no sense. They said I could return the fabric, but I would have to pay the return shipping.
I will NEVER buy anything from this company again because I missed a gift deadline due to a ridiculous rule. I'm relieved there's a place to share my awful experience.
- Selection
- Customer service they just say we cant
Preferred solution: Full refund
User's recommendation: Don’t buy fabric from here - the nice wholesome cover is just a cover
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTired of lousy service
- - Items arrive opened in oversized boxes.
- - Kit arrived missing half the blocks.
- - Refund issued; repurchase at $210 for complete kit.
Have ordered several times over the years. They just throw it in a oversized box and ship it.
Items arrive opened from shipping. I recently ordered a block of the month kit, that had finished. The complete kit was a daily deal for $75. When it arrived I only had half of the blocks.
I contacted them thru live chat and was instructed to return what I had and they would reship the whole kit. I asked why I could not have the missing blocks and was told they could not open the kit to remove certain blocks, but that is what they shipped me. So I agreed. Then they refunded my order and told me to repurchase it at full price if I wanted the complete kit!
Which is now priced at $210. I dont think so!!
They can have the blocks back, I will keep my refund. Will not be purchasing from there again!
- Online orders are easy to place
- Takes way to long to receive products
- Dont ship correct products
- Customer service is awful
Preferred solution: Full refund
User's recommendation: Shop elsewhere
Las Vegas, Nevada
Question about my ruler
No complaint, just a question which was fully answered. Couldn't get an answer online.
I tried, but just couldn't.
I found this number and called. I really wasn't ticked off!
User's recommendation: Call, they are awesome and kind.
Iznajar, Cordoba
Impossible to navigate simply or easily
Automated responses that are useless, and do absolutely nothing to help. A real live person is what we need to talk to, not an automated response that takes you round and round in circles.
User's recommendation: MSQC are sadly losing their helpful approach, using hands-off automated responses
Yuma, Arizona
Needed to change an address
Thanks for helping out with the change of address! The lady helping me out with checking my order and changing the address was very professional and helpful.
User's recommendation: Call if you need anything
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vass, North Carolina
Can't place order
The do you want help message keeps popping up when I try to place an order so I can't finish ordering it
I want to order the "Bold blooms Batiks Stack for $38.95
Phone 707-972-****
- Web site
Preferred solution: place order
Salina, Kansas
Terrible place to work
- - Customer Service Manager made inappropriate comments and was reported to HR.
- - Promoted from Customer Service Manager to Director.
Customer Service Manager makes inappropriate comments to employees. She gets reported to Human Resources then gets a promotion from Customer Service Manager to Director.
This company is insane!
If you are not related to the owners or Management, you will highly likely not get any advancement/promotions. Employees should be promoted when they exceed expectations not promoted based on their relationship to others in the company.
User's recommendation: I do not recommend MSQC
Putnam Station, New York
I have never been dissatisfied with any product I have received from this company.
- - I called to check my order status after losing the tracking number.
- - The agent was very helpful and sent me a picture of my order.
The reason I called was to find out the status of my order as I had lost my tracking number and couldnt find it. The person I spoke to was very helpful and even sent me a picture of my order. I appreciate that .
User's recommendation: I would recommend this company to anyone
Tacoma, Washington
Piecemaker block of the month
I talked with someone at Missouri Star and was very helpful and answered my questions on some things that I didnt understand on my part.
User's recommendation: Call them direct they are more than helpful.
Order didn't go through
- - Order attempts failed due to a credit card issue.
- - The cart was empty on the third try and the sale was ending.
I was trying to submit my order when it told me that they werent able to complete the order with the credit card. They asked situate a few minutes and then submit the order again.
It happened again. When I went back to do it the third time the cart was empty And the sale was about two minutes before it was over. I sent an email but got no response in the morning.
I called through this company which I thought had a very strange name but the lady on the phone didnt seem very anxious to help me. When I got off the phone I decided to not look up the items again.
- I have never had a problem working with missouri star quilt company
- Trying to resolve my issue through this website was not a pleasant experience
Preferred solution: At this point nothing. I thought maybe they could look up my cart so I wouldn’t have to go through all the items again to find them.
Item not delivered
- - Order MSQ 10120**** placed July 16 for Missouri Star Wing bundle 1.
- - July 23: item out for delivery.
- - Aug 23: resend promised; not received as of Sept 10.
I have tried a couple of times to resolve this issue.. On July 16 I placed an order for the Missouri Star Wing template bundle 1 order number MSQ 10120****.
On July 23rd I received a message that the item was out for delivery. On August 23rd I contacted MSQ notifying them that I had not received this item. I received a return e-mail from Mary Miller stating that she would resend the item. Today is September 10, 2021 and still no Missouri Star Wing template bundle 1.
I still want this item and do not want to cancel. Lorraine Wocel
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