map-marker Vicksburg, Mississippi

Garbage Service,

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I applied and was approved back in July of 2022. They waited until October to deny my application citing the servicer was not cooperating.

Spoke with a supervisor who stated if I could get them to send the information need case would be reopened. After a few more months of the run around. Ask to speak with supervisor in February 2023 to inform that information was submitted December 2022 to which she scoffed your gonna have to give them time to process. Called again in March of 2023 and forwarded to another person by the supervisor after inquiring on how often I need to check back before process.

The other lady comes with all the facts and her tone was so off putting she was like we didnt receive anything, then In the same breath well you had until November to get the information sent. Mind you the information comes from the mortgage Servicer not me. She continues to make excuses for why they were not going to honor the supervisor earlier statement. Just pathetic.

Then another lady call the next day and mind you I know the names Im just being cordial in this post. She goes well we got something from your mortgager saying they offered modification. I responded yes it was an option. Why would anyone want to turn three to four missed payments into 108 added payments.

Just absolute garbage service but hey what do you expect from a public sector. Trash

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User's recommendation: No compassion for your situation at all

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