Poor Customer Service

For the first time I purchased "Lighted Bolts". Mission did NOT supply any information on how they operate or that they can be turned off once lit. I had no idea how they worked and did not know you can turn them off. They went dead and I requested Mission Archery to replace them as a good will customer service and since they never gave any instructions as to turning them off. They refuse and I will no longer do business with them.
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ID
#1701051 Review #1701051 is a subjective opinion of poster.
Location
Mondovi, Wisconsin
Reason of review
Poor customer service
Loss
$50
Preferred solution
Just replace the bolts that are not working
New Reviewer

Mission Archery; Sparta Wisconsin has my crossbow and will not return it.

I am/was a customer of Matthews Archery Inc. dba Mission Archery. I received a crossbow model MXB 360 as a gift, after a short while of having the crossbow it would randomly release arrows after being loaded. I contacted Mission Archery regarding the problem of the random discharging and the dangers it posed. After providing details from the crossbow I was informed that the product was under consumer safety recall for a manufacturing defect. I was instructed to send the crossbow back due to the recall and that they would fix it or replace the crossbow. This was over a year ago and after many calls to customer service I have received various answers regarding the status of my crossbow from it would take a couple of weeks to repair, to not knowing where my crossbow was at due to a move, to complete denials that they still even have my crossbow. To date I still have not received my original crossbow or the replacement crossbow, and I have been lied to on numerous occasions. I would strongly encourage anyone looking to patronize this business or purchase their products to reconsider. I thought that they would stand behind their product yet this is not the case at all.
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ID
#826402 Review #826402 is a subjective opinion of poster.
Location
Macon, Georgia
Product
Mission Archery Mxb 360 Crossbow
Cons
  • Dishonest business practices
Reason of review
Poor customer service
Loss
$1000
Preferred solution
All I want is my original crossbow returned.

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