Mission Archery Reviews
Mission Archery Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mission Archery reviews show a 1.0 star rating from 1 customer review and consumers are mostly dissatisfied.
Positive Feedback
No positive aspects are reported in the available review; no praise for products or support is noted.
Negative Feedback / Risk Areas
- Mission Archery customer complaints highlight poor customer service, refusal to replace defective Lighted Bolts, and lack of usage instructions.
- Reports describe a product recall and unresolved repair/replacement for a crossbow with repeated missed communications and lost returns.
Key Takeaways for Future Customers
- Expect issues raised in reviews about customer service and potential delays on repairs or recall handling.
- Document all communications and shipment details if purchasing from Mission Archery to support claims or warranty requests.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mission Archery reviews show a 1.0 star rating from 1 customer review and consumers are mostly dissatisfied.
Positive Feedback
No positive aspects are reported in the available review; no praise for products or support is noted.
Negative Feedback / Risk Areas
- Mission Archery customer complaints highlight poor customer service, refusal to replace defective Lighted Bolts, and lack of usage instructions.
- Reports describe a product recall and unresolved repair/replacement for a crossbow with repeated missed communications and lost returns.
Key Takeaways for Future Customers
- Expect issues raised in reviews about customer service and potential delays on repairs or recall handling.
- Document all communications and shipment details if purchasing from Mission Archery to support claims or warranty requests.
Mondovi, Wisconsin
Poor Customer Service
- - No information on operation; Mission Archery refused a goodwill replacement.
- - Customer will not do business with Mission Archery.
For the first time I purchased "Lighted Bolts". Mission did NOT supply any information on how they operate or that they can be turned off once lit.
I had no idea how they worked and did not know you can turn them off.
They went dead and I requested Mission Archery to replace them as a good will customer service and since they never gave any instructions as to turning them off. They refuse and I will no longer do business with them.
Preferred solution: Just replace the bolts that are not working
Macon, Georgia
Mission Archery; Sparta Wisconsin has my crossbow and will not return it.
- - MXB 360 crossbow released arrows randomly and was recalled.
- - I sent it back for repair or replacement; over a year later, I have not received either.
I am/was a customer of Matthews Archery Inc. dba Mission Archery.
I received a crossbow model MXB 360 as a gift, after a short while of having the crossbow it would randomly release arrows after being loaded. I contacted Mission Archery regarding the problem of the random discharging and the dangers it posed. After providing details from the crossbow I was informed that the product was under consumer safety recall for a manufacturing defect. I was instructed to send the crossbow back due to the recall and that they would fix it or replace the crossbow.
This was over a year ago and after many calls to customer service I have received various answers regarding the status of my crossbow from it would take a couple of weeks to repair, to not knowing where my crossbow was at due to a move, to complete denials that they still even have my crossbow. To date I still have not received my original crossbow or the replacement crossbow, and I have been lied to on numerous occasions.
I would strongly encourage anyone looking to patronize this business or purchase their products to reconsider. I thought that they would stand behind their product yet this is not the case at all.
- Dishonest business practices
Preferred solution: All I want is my original crossbow returned.
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