Mishimoto Automotive
Mishimoto Automotive Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mishimoto Automotive has 2.0 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Amazing radiator, Thy answer the phone.
Cons: Very poor customer servive, Dont make or hold any one accountable, Missing parts.Recent recommendations regarding this business are as follows: "DO NOT TRUST THEM", "continuer d'acheter les produits mishimoto excellente qualité prix abordables", "Never Again", "Roush or Steeda, DO NOT buy Mishimoto".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mishimoto Automotive has 2.0 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Amazing radiator, Thy answer the phone.
Cons: Very poor customer servive, Dont make or hold any one accountable, Missing parts.Recent recommendations regarding this business are as follows: "DO NOT TRUST THEM", "continuer d'acheter les produits mishimoto excellente qualité prix abordables", "Never Again", "Roush or Steeda, DO NOT buy Mishimoto".
Review authors value the most Discounts and Special Offers and Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newark, Delaware
Working for Mishimoto
Was on short term disability came back fired 3 days later. Absolutely worst company to work for.
Products all made in cheap China parts. Highly recommend not to come close to purchasing anything from them.
Management are ass**** and don't give a *** about customers or employees. Avoid at all costs!
User's recommendation: DO NOT TRUST THEM
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Montreal, Quebec
Oil catch can
i would like to know if u have other alternative to your MMBCC-HF Mishimoto Universal High-Flow Catch Can Kit like your Mishimoto MMBCC-CBTWO-XLBK XL Baffled Oil Catch Can, 2-Port but i need 3/4" Hose Barb Aluminum Fitting do you have some for Mishimoto MMBCC-CBTWO-XLBK XL Baffled Oil Catch Can, 2-Port ? thanks for your time its for a mazda 3 2021 turbo gt premium plus
User's recommendation: continuer d'acheter les produits mishimoto excellente qualité prix abordables
Hyattsville, Maryland
*** customer service
I've order twice from the company ! A bad experience with Jesus the first time and a bad experience the second time !
Placed an order for 4 turbo couplers on Sunday evening! Called to confirm it on Monday morning! Jesus told me they would be on the truck leaving to be delivered Monday 4pm ! I expressed great need at the latest Thursday by 5pm !
Jesus says there b there Wednesday!
Worst case Thursday evening! 2 days they shipped them Wednesday at 1pm
User's recommendation: Never Again
Trash Customer Service
I bought a Mishimoto H-Pipe, but the clamps were missing. Asked if I could buy some clamps or they could suggest some replacement ones.
They literally suggested that I'm just going to have to buy another H-pipe kit for 250 dollars.
I will never buy another mishimoto part, they just backstab their customers. Honestly just go with Roush or Steeda, they are good quality with excilebt service.
Preferred solution: Let the company propose a solution
User's recommendation: Roush or Steeda, DO NOT buy Mishimoto
Hello Jerry, My name is Pat Muschamp and I am the Customer Service Manager here at Mishimoto. While we understand your frustration here, it's important to make sure all of the details are available.
We provided support for all of our products as long as the item was purchased new from an authorized reseller (or Mishimoto directly). From what were told and could see in the support ticket, this did not seem to be the case. If the seller advertised this as a used, but complete kit and it did not arrive as a complete kit, we would highly advise you to reach out to the seller as we are unable to monitor all second-hand sales of our products. As a courtesy, we offered a discounted rate on a replacement kit that would come with a receipt in your name if you were to have any issues in the future.
If you are looking for dimensions of the clamp in order to source a replacement from an alternative source, you are welcome to request this by responding to the most recent email you have from our Customer Service team. Thanks, Pat Muschamp
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
DO NOT BOTHER
Was gifted a intake system for a SI at my job during a secret Santa event. Unfortunately was given the wrong maf sensor connection so I asked if I could receive the correct one and I would send back the one that I currently have and pay the difference in the part.
They said that wasnt possible if they did that a whole kit would be wasted. (As if they arent able to get a additional part manufactured.) i then said ok may I outright purchase that part individually they then said no a whole another kit would need to be purchased. (A additional $300+) it was a secret Santa gift at a job I no longer work at. Of course Im not going to have a receipt.
They did not want to work with me at all.
Ive purchased mishimoto parts in the past and have luckily never had a issue where I had to contact customer service. Unfortunately their poor customer service is going to cause me to not be a supporter with this company anymore.
Very disappointed.
- Very poor customer servive
Hello, My name is Patrick Muschamp and I am the Customer Service Manager here at Mishimoto. It appears as if this review was left on the same day as you replied to the support ticket where this was being discussed privately.
Due to the holidays, we were not able to reply until the new year. As stated in the email we sent on 1/2/2020, we are willing to offer you a store credit to send the non-SI kit back in order to purchase the correct kit for your vehicle.
Could you please reply to that email so we can continue this conversation? Thanks, Pat Muschamp
What is this service...
Every number you try, every 1,2,3,4,5,6,7 section is “invalid”... and last but not least, what company sells a $360 radiator with out providing top brackets for it? Please contact me as soon as possible, thanks
Zack
My email is zack2fast@***.net
- Amazing radiator
- Not a perfect fit
- Missing parts
Preferred solution: Let the company propose a solution
Hello Zack, Thanks for the review. We apologize that you were having an issue with our phone system.
May we ask when you were attempting to reach us? If outside of our normal business hours (9 AM-5 PM EST; Monday-Friday), the phone system should provide the prompts and therefore, not transfer you as well. If you are having an issue with calling, we have a few other ways to contact us. The best way would be through email at support@mishimoto.com.
I ran a few searches this morning, but could not find anything with your information on it. Additionally, we can be reached on social media, too!
Our team is active on Instagram and Facebook and will be happy to help as much as possible. Thanks, Pat Muschamp Customer Service Manager
THEY LIE
They stated we are out of stock please let us find a dealer who has the part in stock. they have dealer that are only distributor they go back to mishimoto for the part.
IT is not right that they have distributors who they tell the conusmers have stock but they dont. call mishomot back because a part that was suppose to get to me in 2 days. is not coming in because the distubutor is blaming it on them because the are waiting on the mfg.
no weekend trip with my family cause i needed my truck to tow with. the radiator will not get here in time
- Thy answer the phone
- Dont make or hold any one accountable
Preferred solution: Deliver product or service ordered
Hello, We apologize that you had a negative experience with our team. Without details about the product, or the vendor you had purchased from, we can only make an attempt to post a response with an explanation.
If this is the situation that came up on Wednesday (9/4), my team provided me with a full understanding of the situation which I will summarize below. The product you were looking to purchase was available in our west coast warehouse and would have required expedited shipping to be delivered on time for this weekend. A local vendor to you showed inventory as per their website. Their Customer Service department also confirmed inventory was available in their personal warehouse.
After the order was placed, the vendor realized they had made a mistake and decided to drop ship the item from our west coast warehouse without notifying you about the delay. To confirm, we do not have information about stock in our vendor's warehouses. We do apologize for any inconvenience that this may have caused, however, it appears as if the issue in this situation stems from the vendor's side as we initially confirmed that the item was only available in our west coast location.
If there is anything else we can help with, please do not hesitate to contact us directly at 1-877-GOMISHI. Thanks, Patrick Muschamp Customer Service Manager Mishimoto Automotive
Replying to
Middletown Township, New Jersey
Buyer beware of Mishimoto!!
Just an update to my complaint. Called Mishimoto today 12/13/2018 and talked to Jesus, still no idea on when they can ship the other parts that are required for me to repair my truck which I need for work.
As I stated above products were ordered on 11/23/2018 with a understanding that they would be shipped in 3 to 5 business days. Also on 11/25/2018 Mishimoto sent me an e-mail stating the ETA on the intercooler was 11/30/2018 and the hose kit was 2/28/2018 so I called them and changed colors on the hose kit to a color that the rep said would be in within the week.
So again here we are 12/13/2018 with them having no idea on when they will be in stock, so I canceled the order and asked for a call tag or shipping label to return the partial order which is of no use to me + I really question this company in general. Jesus tells me there is a 12% restocking fee and that I will need to pay for return shipping.
Don't think so! Buyer beware with this outfit!!!!
If possible, could you please contact me directly at sales@mishimoto.com with your information and order number? My previous comment requested this and we have yet to receive an email with these details so I can follow up with Jesus. Thanks, Pat Muschamp
New Castle, Delaware
Very poor customer service.
I finally received the new sensor on 9/26/2018. I installed it and now the fans are working the way they should.
Using a laser thermometer I set them to come on at 190 degrees fahrenheit. One thing I would say to anyone who purchases the fan control kit is get the one with the inline sensor and not the probe type that fits between the radiator fins.
Day two and I still have not heard from a supervisor from Mishimoto. We did get an Email saying a label was created and that's all.
I purchased a dual fan assembly and sensor kit. After installation the fans never came on even set to the lowest temperature setting.
The sensor was the one that went in the radiator fins. I placed a service ticket and told them about the problem I was having. I called and spoke to someone in customer service about changing to the inline sensor and he told me that would be fine. He also told me they had just a sensor and could mail it out under the warranty.
I ordered the Water Temperature Sensor Adapter on a Sunday and recieved it in eight days. When I called back the person I spoke to seemed to get pissed because I ordered the adapter without going through him. Then I was told I would have to pay $15.00 for them to send me a whole new kit. I told him that he told me he had one and would ship it out he turned around and said he never said that.
I asked for a supervisor and was bounced around on hold for 45 minutes. When he finally came back on the phone he told me he would have a supervisor review the conversation and get back to me. NO supervisor called the same customer service representative me called back. When he called all he would tell me was there was a misunderstanding.
When I asked on who's part he wouldn't tell me. He said they have just the sensor and would send it out to me. Fifteen days later and no Email to confirm the order. So I called back again and asked for a supervisor.
The rep had to know all the details first then put me on hold to get a supervisor. Guess what no supervisors are available. He started reviewing the ticket number and said it still has not been picked. He gave me all types of excuses that they are changing computer systems and the warehouse is in Nevada and they are changing their systems.
Then he told me the warehouse is swamped and have thousands of orders because of the summer. He even told me that I could order one from another vender. When I said this is a new install and under warranty I was told OHH I didn't know that. So I asked how is it that I ordered the Water Temperature Sensor Adapter and recieved it in eight days.
No answer again. Now I am waiting for a call from a supervisor and I will bet I won't get one. I would like to know who runs this clown show?
My car has been in the driveway for a month now waiting for this sensor. Did I hurt his feelings so now he's making me wait for the part?
- Very poor customer servive
Preferred solution: Deliver product or service ordered
Hello Keith, Thanks for the review and we sincerely apologize for any inconvenience you have experienced along the way. We would be happy to review the calls and tickets from our Customer Service team and address anything as necessary.
After considerable research, we have not been able to find your order in our system for the water temperature sensor adaptor and would invite you to send a copy of your receipt for the adaptor so that we may look into this further for you. We have multiple warehouses in the US and our delays mentioned in your review is currently affecting one of them. We spoke last Friday afternoon and I appreciated the conversation.
If you should need anything else, please feel free to email me directly! Thanks, Patrick Muschamp Customer Service Manager Mishimoto Automotive
Middletown Township, New Jersey
Very poor service
Ordered a radiator, intercooler and hose kit. They shipped the radiator and has now been 15 days and no other parts.
Company will not respond to e-mail inquires as to status of remaining parts.
Phoned today and was told they are unpacking a shipment from a week ago and my parts may be in but they wont know for some time!
I am going to give them one more week and then send their radiator back to them! Dealing with a company that has this poor of customer service has me very concerned as to the quality of their goods.
Hello, Thank you for the review. We sincerely apologize for any inconvenience!
Without any specifics about the order being referred to, we can only speculate as to what exactly happened. With that said, it seems as if we did receive your order and shipped out the available items immediately. Did you receive an order confirmation email from our system? This is sent to all customer at the time of approval for shipping.
This email should have broken down the items being shipped and items that are on backorder. Did you receive that email? We are currently working through a backlog of emails left from our sales during Black Friday and Cyber Monday. The sale was much more popular than we expected!
We do apologize for any delay in responding to your email. We do ask for all customers to contact us directly via phone if they require immediate service. If the CSR was not able to provide a date for the backorder, we should have taken your information and called back with a date for shipping. Again, we apologize if this was not provided and we would be happy to correct this for you!
The best way to get a hold of us would be to give us a call at 302.762.4501 (press #2 for Customer Service). Our Customer Service team is available from Monday-Friday from 930am EST to 5pm EST.
We look forward to working with you soon! Thanks, Pat Muschamp
Leaking intercooler
Purchased an intercooler from these guys and had and it was causing a boost leak ( cooler presure tested) contacted to request a New product as one supplied was faulty. They charge me £35 to ship a new unit however when i opened the box i was horrifed to find that i had been sent a previous warranty intercooler worst of all it had a stone hole in it the size of my little finger, chips and 2 large patches that had been resprayed.
I took photos and emailed them back to advise my discust and they have said they wont replace the intercooler as the item was not damaged in shipping !!!
I am going back and forth with chris Black from mishimoto and they are not propared to forfill my order. Have reported to trading standards
"Lifetime warranty" excellent customer service - they have failed massively
Hello Matt,We appreciate the feedback posted here on this website prior to allowing us an opportunity to correct the issue. To confirm, our warranty units are brand new products and not recycled from previous warranties.
In normal warranty situations, we do not ask the customer to return the defective products so we are not able to ship used items to customers.We apologize that the unit you had received was not up to specific standards, however, it is important to note that all products are tested and quality checked prior to shipping.Lastly, I am showing that you had contacted our Customer Service team and we provided a replacement and return label at no additional charge. At this time, we have yet to hear from you since the new intercooler was delivered.Please feel free to contact us directly if you have any additional questions!Thanks,Patrick MuschampMishimoto Automotive
Worcester, Massachusetts
No Reply to Warranty Claim
Bought an aluminum radiator because i thought it was japanese made not china. 1yr and the rad cap failed.
Filled out warranty claim and followed up with 2nd email.
Week later no reply. What good is a LIFETIME warranty if they dont bother to reply???
Hello, Thank you for the review. We do apologize for any inconvenience regarding this.
We either did not receive your emails or we have not had an opportunity to review the warranty claim at this time. Have you attempted to give us a call? We have a fully staffed Customer Service team who would be more than happy to work with you over the phone and locate the warranty claim form and resolve it for you as soon as possible. Our normal business hours are Monday-Friday 9am-5pm EST.
We invite you to give us a call anytime you have questions at 302.762.4501 and our Customer Service team will be glad to help out with anything you need! Thanks again, Pat Muschamp
POS Radiator
I had a stock radiator for 16 years...Mishimoto radiator leaked from day one and is still leaking. The dealer is fighting for replacements for multiple vehicles that have leaky radiators (including mine).
I cannot even give it one star for "looks" because I'm so pissed off about the leaks. If you want a pretty radiator and want to spend time under your truck once a week trying to figure out where the water is coming from - choose Mishimoto. How much is aluminum going for per pound these days?
I should've been smart and ordered stock to begin with. From one pissed off customer for one POS radiator.
Preferred solution: A new radiator
Hello,
My name is Patrick Muschamp and I am the Customer Service Manager here at Mishimoto. We apologize that you seem to be having an issue with the Warranty process.
To confirm, we ask for all customers to contact us directly to file a claim, rather than going through a dealer, shop, or vendor. At Mishimoto, we prefer to hear from the vehicle's expert, the owner. No one else knows the vehicle better than the person who owns/daily drives it.
In your case, there may have been an issue with a previous claim that your vendor was handling. We are forced to require certain documents and pictures for each claim.
If the vendor has not fully completed a previous claim, this would most definitely cause an issue and delay your process. If the end consumer is handling the claim, the vendor would be able to stay out of it.
As mentioned before, we ask all customers to contact us directly using the below link warranty claim form.
On average, we have all warranty claims completed within 24-48 hours from the time we receive it.
https://www.mishimoto.com/lifetime-warranty/
We strongly urge you to contact us directly via phone or email and we would be happy to help you with any issues that may come up. Thanks, Pat Muschamp support@mishimoto.com 302.762.4501 (#2 for Customer Service)
MISHIMOTO AUTOMOTIVE STAY CLEAR!
THIS COMPANY MANUFACTURES DEFECTIVE PRODUCTS AND PLACES THEM IN THE STREAM OF COMMERCE. I AM ON MY THIRD REPLACEMENT OF A RADIATOR THAT IS LAUDED AS INDESTRUCTIBLE.
WHAT A JOKE. TO MAKE MATTERS WORSE, THERE SERVICE IS *** POOR, AND THE PEOPLE WHO WORK IN CUSTOMER SERVICE ARE INCAPABLE OF SPEAKING THE TRUTH. THIS RADIATOR IS ADVERTISED AS A HEAVY DUTY RADIATOR WHICH IS A REPLACEMENT FOR THE 2007 JEEP WRANGLER. I INITIALLY PURCHASED RADIATOR NUMBER 1 IN NOVEMBER 2015.
THE RADIATOR FAILED DUE TO DEFECTIVE WELDS. I FILED A WARRANTY CLAIM, AND THEY FORCED ME TO PAY FOR A NEW REPLACEMENT RADIATOR, AS WELL AS THE SHIPPING COST OF $164.00. THE PRODUCT FAILURE OCURRED AT THE END OF MARCH. THEY SENT THE REPLACEMENT RADIATOR AND IT WAS INSTALLED DURING THE FIRST WEEK IN APRIL OF 2016.
AFTER LESS THAN NINE MONTHS, THE RADIATOR FAILED AGAIN. I CONTACTED THEM AND IT TOOK THEM ALMOST THREE DAYS TO GET BACK TO ME. I HAD TO RIFLE OFF A DEMAND LETTER TO GET ANY RESPONSE. THEY AGREED TO SEND A REPLACEMENT RADIATOR AND TO HANDLE THE COST FOR OVERNIGHT DELIVERY TO NEW JERSEY.
AFTER 3 DAYS MY MECHANIC IN NJ INFORMED ME THAT THE RADIATOR HAS YET TO ARRIVE. I CONTACTED THE INDIVIDUAL IN CUSTOMER SERVICE WHO MADE THE REPRESENTATIONS TO ME. WHEN I ASKED HIM WHY THE RADIATOR DID NOT ARRIVE AS PROMISED, HE DENIED EVER REPRESENTING THAT THEY PROMISED TO SHIP THE RADIATOR OVER NIGHT. THIS IS TYPICAL OF PRODUCTS MANUFACTURED OFFSHORE, WHERE THERE IS NO QUALITY CONTROL.
TO CHARGE A CUSTOMER $525.00 FOR A RADIATOR THAT IS SUPPOSED TO BE MADE FOR EXTREME CONDITION IS UNCONSCIONABLE. DO YOURSELF A FAVOR AND AVOID THIS COMPANY AT ALL COSTS. THE INFORMATION ON THEIR WEBSITE CONCERNING THE QUALITY OF THEIR PRODUCTS IS FALSE AND MISLEADING. FINALLY, THEIR ABYSMAL FAILURE IN THE AREA OF CUSTOMER SERVICE, HAS CAUSED ME TO INCUR A GREAT DEAL OF EXPENSES AS WELL AS WASTED.
"CAVEAT EMPTOR" LE THE BUYER BEWARE. I HAVE DEALT WITH MANY AFTERMARKET PARTS COMPANIES AND THEY HAVE ALL BE STAND UP PEOPLE.
THIS IS MY FIRST BAD EXPERIENCE WITH JEEP REPLACEMENT PARTS. THEY ARE POSERS!
- False advertising concerning quality
Preferred solution: DELIVERY OF THE PRODUCT AS PROMISED AND COMPENSATORY DAMAGES
Hello,
My name is Patrick Muschamp and I am the Customer Service Manager here at Mishimoto. We sincerely apologize for any inconvenience regarding any issues that you may have experience with our warranty process.
We offer Aluminum Performance radiators for Jeeps and when compared to stock, outperform the standard plastic units. We are sorry to hear that you believe our Customer Service team had lied about the performance gains from this unit. We value each and every customer and we understand the importance of trust from our customer base.
To confirm, we do not ask for customers to purchase a replacement radiator. As long as all documentation is available, the replacement product itself is free.
However, we ask for a small shipping payment. This payment is usually around $30 when shipping within the U.S. The shipping payment can depend on the product being claimed and how long the product has been owned. If warranty documentation (that is supplied by the customer) for a claim was not available, we have the ability to go outside of our normal warranty procedures in order to get your vehicle back on the road faster.
If we had asked you to purchase a replacement radiator due to missing information, a full refund for the purchased replacement item would be provided upon completion of the claim.
All replacement radiators are shipped out via UPS Ground. We offer customers the option of receiving the replacement items faster. The limited Lifetime Warranty that we offer will cover the product, but not shipping unless the item was defective due to a manufacturer's defect out of box.
Additionally, free expedited shipping is not something we are able to support at this time.
We have gone ahead and contacted this customer directly via private message so I can gain a better understanding of the situation.
If anyone else should need to contact us, please do so at support@mishimoto.com. Thanks, Pat Muschamp
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Hello, My name is Patrick Muschamp and I am the Customer Experience Manager here at Mishimoto. We appreciate the review and apologize for any frustrations that you may have experienced.
Without an order or ticket number, it will be difficult for us to help review and diagnose what happened and how we can help rectify it.
If you could, could you please contact me directly at pmuschamp@mishimoto.com, we would be happy to look into it further. Thanks again, Pat Muschamp