map-marker Columbus, Ohio

Failure to Deliver & Failure to Refund

On April 9, 2013 used visa card to purchase hex pad shirts for child in 2 separate transactions. Confirmation e-mail on April 9 stated products were being prepared for shipment. On April 18 I asked for a status & was advised items were on back order with no order date in sight. I canceled the order. To date, despite more than a dozen e-mails and several phone calls, I get the runaround about my refund. They keep asking for same information over 7 over, even promising to "walk" it over to the manager "Alex Feldman" for the refund and I've received e-mails from him under the google e-mail of "miraclemedicalsupply@***.com" promising to refund the $99.96. I guess once I began receiving e-mails from a google account that is clearly not a company e-mail, I should have been concerned.
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Barbara K Vmm
map-marker Chicago, Illinois

Miracle Medical Supply won't allow return of wheelchair

Miracle Medical Supply of Vernon Hills, Illinois, sold my 95 year old father a wheelchair for my 93 year old disabled mother. It arrived on June 28th. Mom was in the hospital and died July 18th without opening the wheelchair box. After the funeral we tried to return the unopened box and Miracle Medical said it was past their "14 day return" limit. They had never told us about a return limit - and it was under 30 days since delivery. The staff and the owner showed no sympathy or consideration for my father and wouldn't accept the chair or refund his $193.50.
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