map-marker Vero Beach, Florida

Owner needs to be in Anger Management

If you want horrible customer service, then this is the perfect printing service to use. I doubt you will though. There was a mistake that I overlooked during proofing. I picked up the invitations and discovered the mistake a day later. I spoke to Christina who said that they would take 50% off to reprint them. I said that I really didn't want to pay to get them reprinted. She put me on hold and low and behold, a man got on the phone. I could not believe my ears when the first thing he screamed out was "whose mistake was it, ours or yours"? I was so shocked that it took me a few seconds to respond. He kept yelling at me before I could collect myself to respond. I told him to stop yelling so I could speak. I could not get a word in because he kept demanding that I answer his question. This was Nov 27, 2013! In the true spirit of Thanksgiving, he slammed the phone down. Twenty minutes later I called back and politely asked for the name of the person I spoke to earlier. With hesitation, the girl I spoke to gave me two first names, Steve and if she didn't know who the arrogant 'intellect' was that she works for. She put me on hold and again "Mr. Abusive" got on the phone. He said, I mean he screamed, " like I said, whose mistake was it, ours or yours"? I said "I just want to know your name, that's all. I don't care about the invitations anymore." He screamed, "I am the owner and don"t have to give you a *** thing." Guess what he did next? Yes, he slammed the phone down.
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you made the mistake by not proofing correctly. you can not expect them to reprint at no cost.

what were you expecting? you are a very unreasonable person.


I'm sorry that happened to you - what would have been your ideal outcome?


What you may not understand is after the owners get into this franchise they realize they have been scammed..It's a very long story..But this is one of the most corrupt franchises in printing history..The frustration you might have received maybe his frustration of not making money..The FTC will eventually one day if not being paid off get to the bottom of this franchise..

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