Mint Dentistry Reviews

No. Terrible experience.

After asking questions about the services and what's included in the plan, I decided to move forward based on the information provided by the rep who scheduled the appointment as well as the staff in the office. I mentioned the advertisement of a whitening kit provided on the visit and was told it would be provided by staff. After the dentist spent 5 minutes in the room with me...I asked again about the whitening kit and was told that it wasn't that strong and would only lighten teeth a couple shades but not the filling in front. I didn't mind that because I was only concerned about a little whitening to help with coffee stains.

After the front desk secretary went over the thousands of dollars I would have to pay to finish treatment...I told her I will make appointments at a later time when I was prepared to pay for the first treatment.

I asked for the whitening kit and it was not provided.

This is the kind of office that is money hungry and will lie and say anything to get you in the seat.

Just be mindful, in my opinion, the money is more important than them caring for your teeth.

I asked for a refund due to the false advertisement and deception of three dentist...I was then directed to speak with patient feedback team, who seems to be one person named. Maggie. Maggie provided partial info, not prompt to call backs, was misleading, and rude. The customer service.is terrible and has caused me a considerable amount of stress.

I want my $150 refund for this dental membership and Maggie gave me the impression that I would get it.

Instead, they mailed me a check for $50 and mailed me another person's refund check. The terrible customer service and incompetence, along with the false advertisement is unbearable.

It's no wonder they have lawsuits and many complaints surrounding this same issue.No

No. Terrible experience.

After asking questions about the services and what's included in the plan, I decided to move forward based on the information provided by the rep who scheduled the appointment as well as the staff in the office. I mentioned the advertisement of a whitening kit provided on the visit and was told it would be provided by staff. After the dentist spent 5 minutes in the room with me...I asked again about the whitening kit and was told that it wasn't that strong and would only lighten teeth a couple shades but not the filling in front. I didn't mind that because I was only concerned about a little whitening to help with coffee stains.

After the front desk secretary went over the thousands of dollars I would have to pay to finish treatment...I told her I will make appointments at a later time when I was prepared to pay for the first treatment.

I asked for the whitening kit and it was not provided.

This is the kind of office that is money hungry and will lie and say anything to get you in the seat.

Just be mindful, in my opinion, the money is more important than them caring for your teeth.

I asked for a refund due to the false advertisement and deception of three dentist...I was then directed to speak with patient feedback team, who seems to be one person named. Maggie. Maggie provided partial info, not prompt to call backs, was misleading, and rude. The customer service.is terrible and has caused me a considerable amount of stress.

I want my $150 refund for this dental membership and Maggie gave me the impression that I would get it.

Instead, they mailed me a check for $50 and mailed me another person's refund check. The terrible customer service and incompetence, along with the false advertisement is unbearable.

It's no wonder they have lawsuits and many complaints surrounding this same issue.

Dr. Smith had the nerve to argue with me.

The manager was not in so she came from brushing teeth to try and convince me that I was suppose to pay for the whitening tray. She was embarassed because she could not find the policy so she started looking for a training video. They gave me somebody's baby teeth tray. She is ghetto and childish.

Very unprofessional. The wait is 3 times as long as other offices. Mint Dentistry has gone down. No ipads no nothing.

Videos lie. The owner needs to go to his offices. Furniture low and need to be refreshed. Dr.

Smith, black dentist need to read policy or stay in the back and brush teeth.stop saying stuff is in the policy and get mad when you can't find it. And yall she refused to give the baby teeth tray back so I coul show it to the other office.

I am writing to file a formal complaint against Mint Dental Care, specifically regarding my experiences at their Cypress location. Over the course of seven appointments from May 25th to June 29th, I have encountered a series of distressing events and unprofessional conduct that have left me deeply disappointed and concerned about the quality of care provided by this dental facility.

On May 25th, I sought treatment for severe tooth pain and was informed that I required a root canal and crown.

Regrettably, the treatment process was far from satisfactory. The dentist hurriedly performed the root canal, placed a poorly constructed temporary crown, and frequently left the procedure room to attend to other patients. Additionally, the assistant who placed the crown was brusque and dismissive, offering no remedy when the crown broke while I was simply eating a banana.

Furthermore, during my subsequent visits, I encountered further issues, including a lack of coordination between Mint Dental Care locations, unaddressed pain, and the need for a second root canal due to the original dentist's mistakes.

Each appointment was characterized by lengthy wait times, unprofessional behavior from the office manager, and a lack of concern for my dental needs and well-being. Despite raising my concerns with the staff, no effort was made to rectify the situation or provide adequate solutions.

Moreover, my attempts to acquire my medical records were met with resistance, and despite multiple assurances from the office manager, I have yet to receive them.

I'm writing to express concerns/file a complaint regarding billing practices. I've received a notification today, for the first time, from the Mint dentistry office regarding a balance threatening to send me to collections indicating that I had received a check for $325 from my insurance company.

I was sent a check, this week, of $250.80 (not the amount that was indicated ) but I still have not received an official invoice from mint dentistry.. Secondly, when I did receive a notice the attached letter had someone else's name on it which is a HIPPA violation.

Additionally, the website and advertising all state that my insurance BCBS was accepted. I inquired on the service date of they had ran my insurance and they stated it was accepted and covered. I find it to be fraudulent at best that I am now being informed my insurance was actually not accepted, and I was billed $411+; after being previously informed that my insurance and the practice were in network.

Reading through the rest of the reviews it seems that this is common practice that they will not inform you if they are no longer in network despite claiming they have verified that they accept your insurance.

Now It's possible the front desk attendants were not trained as this was a very newly opened location when I went, and I was one of the first patients seen in that office. However, due to the financial burden and unprofessionalism I will not be returning.

I started going to Mint Dentistry because my Dentist of many years stopped taking Delta Dental. The Cedar Hill Office is the worst.

I paid and was processed to receive a partial in December 2022; I am still waiting to receive my partial. The office has yet to contact me to come in for a fitting. I contacted them several times to see when my partials would come in, and they had yet to learn. I was told in March that I would receive a refund.

I never received the refund. I called back in April and am still waiting for a refund. As of May, the Manager told me that I would receive a refund for the partial, plus accounts payable discovered that they had overcharged me for several treatments. It is almost June, and I am still waiting for a refund.

I wouldn't say I like that every time I have an appointment; it is with the dentist of the month. It is always a different dentist. I had a beautiful smile before I started going to Mint Dentistry, and now I am trying to find someone to help my smile.

Dr. Field Harrison, you should be ashamed to have your name associated with such a terrible office and service.

Hello I would like to tell you about my horrible experience for mint dentistry. Firstly, I had my appointment I'm October 2022 and they was giving me a replacement partial.They had to measure my mouth several times still didn't get it measured accurately.

I returned back in December 2022 finally got some correct but when I ate some chicken 3 teeth broke off of it.

Next, they were supposed to replace them I still haven't gotten my replacement so I called up their today which is June 13,2022 and they wasn't apologetic or.anything, I was told they will contact you when they come in. I had an awful experience with them If I was you I wil quickly run somewhere else for dental or partial treatment.

I went to the Cedar Hill and experienced terrible service

I was told that I would have to pay for a crown redo. I explained I do not have the money on me and wasnt expecting to pay for a redo but if they can make an exception, I will bring the money today or next visit. The assistant manager stated no! I stated Ive been a managing for over 25 years and started its always something managers can do and ask her to talk with the managers about it.

The assistant manager stated the manager stated no!

I asked that they reschedule me and left.

I returned within a hour later, the manager looked up from her glass office our eyes met. I assume she noticed the large wad of money I attempted to pay for service and was told to hold on by the front desk. The manager called one of the attendants to her offices, they began looking and pointing in my direction.

The front desk person walked by with a partial smile and started we are going to refuse your business. I stated this place I the worst a began walking out she stated have a good day with a antagonizing

manner. I stated you have a great day a bunch of ***

I dont know them to say this is a racial issue, I dont know them but the black assistant manager, offered no assistance

at all. This location is the worst dentist office Ive ever visited period.

This location was empty no customers now I understand way.