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Minnie and Emma Correspondence

Minnie and Emma Correspondence Reviews

www.minnieandemma.com
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Minnie and Emma Correspondence Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

2.0 star rating based on 1 review with consumers mostly dissatisfied; pros note great cases but reviews cite horrible customer service, slow shipping, wrong items, and high price level.

Positive Feedback

Some customers like the case designs and appearance when correct items arrive.

Negative Feedback / Risk Areas

  • Frequent Minnie and Emma Correspondence customer complaints report late or missing orders and lack of responses from customer service.
  • Reports mention wrong items shipped, poor quality on some cases, high shipping and billing concerns.

Key Takeaways for Future Customers

  • Check Minnie and Emma Correspondence reviews before buying and expect possible delays; be cautious about refunds and replacement follow-up.
  • Avoid relying on fast turnaround for gifts given reported shipping and customer service issues.
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Show reviews that mention
replacement phone cases service customer resolution attention order case item
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Hailey O Niz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They sent me the incorrect item and then never followed through with replacing it

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Ordered a case in a specific color but received a different color; replacement promised.
  • - After six weeks, no update or replacement; follow-ups unanswered.

I love these phone cases. However, I ordered a case in a specific color and, after about six weeks, it turns out they produced and sent me something I did not order.

I brought this to their attention, and they assured me that they would make another case in the color I actually ordered. But after about another month, I never heard anything in regards to the replacement. I followed up about three separate times, and not once did they get back to me. They just ghosted.

Their customer service is horrible - not delivering on what they promised as a resolution to their problem. Just terrible.

Loss:
$70
Pros:
  • Great cases
Cons:
  • Horrible customer service

Preferred solution: Full refund

View full review
1 comment
Guest

Hi Hailey, I am so sorry to hear about your experience and will of course help to resolve it. At your convenience can you please send us an email and I will personally take care of it! Thank you, Sarah info@***.com

Hilari Vmo

Have not received my order

AI Highlights
  • - Order placed May 29, 2019 with confirmation email.
  • - Phone case not received by June 12, 2019.
  • - Refund requested but cannot reach support.

Placed an order for a phone case on May 29, 2019 received an email confirmation. It is now June 12, 2019 and have not received the phone case.

Tried calling you get an answering machine, send an email get no response. I would like a refund but can't get in touch with anyone.

Loss:
$64
Reason of review:
Poor customer service

Preferred solution: Full refund

View full review
Anonymous
map-marker New York, New York

WORST CUSTOMER SERVICE

AI Highlights
  • - Notebook order arrived after nearly a month.
  • - Replacement was needed due to delay.
  • - Discount offered; after accepting, there was no follow-up.

This has been ***. I ordered a notebook and it has taken almost a month to get to me.

I'm paying top dollar for a gift that now doesn't even matter as I've had to replace it since it's taken too long. My advice to anyong; STAY AWAY. They keep telling me this week or it takes 14 days, well it's been both and still nothing. I was offered a discount and I responded accepting.

Since then I haven't heard from them at all.

This has been a nightmare let me tell you... so upsetting from such an expensive company

Loss:
$60
Reason of review:
Problem with delivery
View full review
Anonymous

Bad products, terrible shipping charges

AI Highlights
  • - Delivery took weeks.
  • - The case was the wrong size.
  • - Shipping cost was $12.
  • - Total paid was $130; I'll buy on Etsy.

It took nearly three weeks for me to receive my new iPhone case and then it was the wrong size. Basic shipping was $12 which is ridiculous.

Because it was personalized, they couldn't replace the phone I was told - I would have had to buy a new one at 50% off. Every time I would look at my phone, I would think about how annoyed I was and how I had paid $130 for the case in total if I had bought another one!

Very disappointing - also the case I did receive felt and looked very cheap. I'll buy an adorable case on Etsy for cheap shipping within a couple of days at 1/3 the price!

Loss:
$75
View full review
2 comments
Guest

Making sure that our customers have a great experience with Minnie and Emma is our top priority. We make custom made to order products based on the specifications that the customer chooses when they place their order.

In this specific case, the customer placed an order for a customized iPhone case for an older model iPhone.

When we heard from you that your need was for a newer iPhone case (not the older model case which was ordered), we offered you a 50% discount towards a future purchase good for any of our products. We are sorry to hear that you were disappointed with your experience shopping at Minnie and Emma.

Guest

Making sure that our customers have a great experience with Minnie and Emma is our top priority. We make custom made to order products based on the specifications that the customer chooses when they place their order.

In this specific case, the customer placed an order for a customized iPhone case for an older model iPhone.

When we heard from you that your need was for a newer iPhone case (not the older model case which was ordered), we offered you a 50% discount towards a future purchase good for any of our products.

We are sorry to hear that you were disappointed with your experience shopping at Minnie and Emma.

View more comments (1)
Loc Tzo

Shoddy products

AI Highlights
  • - Paid over $20 for a black case with white hearts.
  • - Original price around $60 including shipping.
  • - Sides warp and color shifts to green with cracks.

I ordered an iphone 5 case with some of those flash sales sites credit, so I technically didn't pay full price which is about $60 something dollars including the preposterous shipping charges. I paid over $20 for a black case with white hearts.

The design on the back looks fine, but as the case wraps around the sides and edges the design looks warped and changes color from black to a horrid greenish hue with a cracked/stretched appearance.

I'd be very upset had I paid full price for their horrid work. Still consider it a loss though, there is noting special about this case.

View full review
1 comment
Guest

Minnie and Emma takes pride in the quality of the custom products we produce. We were unaware and are disappointed to hear that you had concerns with your order.

We would be happy to help with you with questions or concerns; please contact me at customerservice@***.com for questions.

Thank you,

Jodi

Customer Service

Anonymous
map-marker Los Angeles, California

NEVER RECEIVED PURCHASED ITEM FROM MINNIE AND EMMA

AI Highlights
  • - After 10 weeks I haven't received the order and no tracking is provided.
  • - I paid $88 for two monogrammed notepads and feel the service is unreliable.

I bought some stationary items for my client and after 8 weeks have not received them. The owner emailed me a lame excuse about the order not meeting their "quality control" but it's been another 2 weeks and I still have't received the items.

I don't believe the story. I emailed her another two times, asking for at new tracking number and whether or not they have sent the items and she has completely stopped emailing me now. She said they would make the items and send it immediately but nothing. I spent 88 dollars for two monogramed notepads - VERY EXPENSIVE !!!

FOR WHAT THEY ARE !!! I would expect with such High-end prices, that their service would be top-notch. Very disappointed.

Owner seems flaky - as if she is not there all the time.

Loss:
$88
View full review
Anonymous
map-marker Easton, Pennsylvania

Never Received Order

AI Highlights
  • - Ordered two phone cases almost a month ago; no updates or delivery.
  • - No tracking on the site.
  • - Minnie and Emma site is a sham and does not fulfill orders.

I ordered two phone cases almost a month ago and I haven't heard anything or received the phone cases from them. I did get a confirmation when I placed my order but that was it.

There is no tracking on their site, so I can't even go that route. For $60 a case, one would assume they had decent customer service and a reasonable turn around time on their orders. They have neither.

Please, do not purchase anything from them unless you wish to never receive what you have purchased. Minnie and Emma is nothing but a sham site and does not produce what you order.

Loss:
$120
View full review
1 comment
Guest

Minnie and Emma has been making customized quality products for our customers since 2006. We take our customer’s experience, which includes the quality of our product very seriously. We know that you have received your product and are disappointed that you didn’t have a good experience.

We would be happy to help with you with questions or concerns; please contact customerservice@***.com for questions.

Thank you,

Jodi

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