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Miniinthebox take immediate payment, and give deliberately misleading information on delivery times (split into processing and shipping) on their web site. They have had my money for over a month now. I ordered a small item (first time), with a delivery time of 9-12 business days. A month later I am still awaiting the item. I have twice requested - via an awkward customer service ticket system- a refund under the UK Consumer Rights Act 2015...
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1.0
#1012310
Hi I do not know what to do anymore, I lost my money and I really have te impression that nobdy wants to help me -More that one month with daily discussion for item which do not correspond to what was described. -The post cost paid for a 11 days delivery. -The extra tax costs -One item ordered with the Nutella glas and I received the hand of Fatma -Now they ask me to pay to return the wrong items on my cost -The last contact person I have is not...
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1.8
I liked
  • It sucks
  • No likes at all poor sirvices
I didn't like
  • Bad quality
  • Contact methods
#1011100
*I order a few items on miniinthebox.fr *I wait 11 days for an "express delivery" *I paid 25 eur more to receive the items *The items do not correspond to my phone (I made no error it's the articles who do NOT correspond to the size of the selected phone!!!!) AND I order an item of Nutella and I received the hand of Fatma! *The solution proposed is that I can return the items on my charges!!! (in China) *And now I'm waiting an answer...for the...
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Delivery Service Review

#1004102
1.0
I WILL NEVER ORDER again from miniinthebox. It has been 20 business days and I still don't have my order. I have ordered 3 other things from other people since and have received my orders. This is the worst company ever.
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Delivery Service Review

#992831
990344.... I've just received items that I ordered on 12/12 today. Even though I finally received items from them. I WILL NEVER ORDER FROM THEM AGAIN.
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Miniinthebox Shipping Service Review

#991790
1.0
Will never Oder anything off this website again! Will spread it round so nobody makes the same mistake as me if I do not get a full refund. Paid for 2 items which I have never received even though the money has come out of my bank account. Very disappointed.
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Miniinthebox Shipping Service Review

#990344
I ordered 4 items totaling almost $27 in 12/12/16 and to date have not received any if the items ordered. Does anyone even have an actual customer service # for them? I been searching and writing their do called tickets with response or success.
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This is my first and hopefully the last to receive such worst experience ever purchasing through online shop. To everyone, please don't trust MINI IN THE BOX.COM . I ordered some phone cases and waited for a month, and asked for a refund. Yes, they replied my message and agreed to gave me back my money. And yes, same thing happened, they disappeared and did not refund back my money, When i want to get back to send them a message to contact the...
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1.0
I liked
  • Not one single thing
I didn't like
  • Cannot contact the company
  • Took my money
#1006487
DO NOT ORDER FROM THIS COMPANY!!! I NEVER HEARD OF MINIINTHEBOX UNTIL THE BANK CANCELLD MY CREDIT CARD BECAUSE THERE WAS FRAUDULENT CHARGES OF $101.95 DOLLARS ON MY CARD FROM THEM. BE CAREFUL IF GIVING THEM YOUR CREDIT CARD NUMBER. I HAVE NO IDEA HOW THEY GOT MY INFO BUT IT HAS CAUSED A LOT OF HEADACHES BECAUSE I USED THIS CARD FOR MANY AUTOMATIC DEBITS FOR MANY OF MY BILLS. AGAIN, DO NOT USE THIS COMPANY!!!!!
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#998884
Isn,t it meant to be Cash on Delivery?? Why has the money already gone out of my account??
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Anonymous

TF I ordered a ipad mini 2 holder on 5th January paid £17 they took it from my bank. They haven't sent the order. I emailed customer services and no reply plus my logins don't wo...

#995810
I tried to unsubscribe via the link in the mail. and on my personal profile. but they wont stop sending me special offers. Dont order from this company. they Will not stop bothering you! I have used the unsubscribe link over 10 times and altered my personal profile. But still the e-mails keep coming every single day. Products ordered take a long time getting to you and sometimes the preview isnt the described colour. If you're looking for a...
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#995337
Everyone who has posted a negative comment is absolutely correct and my experience was exactly the same as many others. They are uncontactable via email, spam you with their newsletters which you cannot unsubscribe from. They WILL take payment for any order even if it is out of stock, then give you credit to make another purchase. Extremely convoluted process to get your money back. If you're considering ordering from this company, do yourself a...
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1.0
#992816
I ordered a tempered glass screen protector. I didn't realize it was coming from China, but was prepared to be patient. took 2 weeks to arrive and then was completely shattered - both the packaging and the screen protector. I will wait and see if I get any response from them. I have seen a lot of bad reviews about this company on line. I really don't know why you insist on at least 100 words for a review - surely it just makes people waffle on...
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#992815
Do not use this company. My issues are exactly the same as everyone else on the site. They immediately take payment on items even if they are out of stock, and then you need to go through a convoluted process to get your money back. There is no customer service portal. Beware of this sham of a company; do yourself a huge favour and pay the extra few quid to order from a more reputable stote which responds to your queries. They also continually...
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#992807