map-marker Riverside, New Jersey

Transcend Mini-Cpap arrives broken

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Tried this 'Mini" cpap on a 21-day "Risk-Free" trial.

- It requires a hose adapter that actually makes it take more nightstand space than my Resmed S9

- It makes a horrible squealing noise when I switch from inhaling to exhaling. I recorded it and played it back for the customer service agent.

- Sleep Science agrees that it is defective, but are making me pay for the return shipping and insurance, despite their sending me a defective product.

- I don't recommend this machine or this company.

- It looks, feels, and sounds junky

- Even the seller won't stand behind it

- Don't get fooled by the "Risk-Free" trial that they advertise. It's purely BS.

- Customer service agent on phone was very unpleasant

View full review
  • Thought the product would be useful
  • Poor quality defective right out of the box
  • Poor customer service
  • Making me pay return shipping on their defective device
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

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