Transcend Mini-Cpap arrives broken

Tried this 'Mini" cpap on a 21-day "Risk-Free" trial. - It requires a hose adapter that actually makes it take more nightstand space than my Resmed S9 - It makes a horrible squealing noise when I switch from inhaling to exhaling. I recorded it and played it back for the customer service agent. - Sleep Science agrees that it is defective, but are making me pay for the return shipping and insurance, despite their sending me a defective product. - I don't recommend this machine or this company. - It looks, feels, and sounds junky - Even the seller won't stand behind it - Don't get fooled by the "Risk-Free" trial that they advertise. It's purely BS. - Customer service agent on phone was very unpleasant
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#709608 Review #709608 is a subjective opinion of poster.
Riverside, New Jersey
  • Thought the product would be useful
  • Poor quality defective right out of the box
  • Making me pay return shipping on their defective device
  • Poor customer service
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

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