Mini UK
Mini UK Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mini UK has a 1.0 star rating from 1 review; sentiment is clearly negative with customers unhappy about customer service, high prices, and unresolved repair and refund issues.
Key Takeaways for Future Customers
- Check Mini UK reviews and contact options before purchase to avoid service gaps.
- Expect high price levels and confirm repair quotes and refund policies in writing.
Negative Feedback / Risk Areas
- Repeated Mini UK customer complaints about unresponsive customer service and no answers to calls or emails.
- Claims of poor repair quality and disputes over refunds and pricing leading to dissatisfaction.
Positive Feedback
Customers note the cars themselves are great despite service and value concerns.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mini UK has a 1.0 star rating from 1 review; sentiment is clearly negative with customers unhappy about customer service, high prices, and unresolved repair and refund issues.
Key Takeaways for Future Customers
- Check Mini UK reviews and contact options before purchase to avoid service gaps.
- Expect high price levels and confirm repair quotes and refund policies in writing.
Negative Feedback / Risk Areas
- Repeated Mini UK customer complaints about unresponsive customer service and no answers to calls or emails.
- Claims of poor repair quality and disputes over refunds and pricing leading to dissatisfaction.
Positive Feedback
Customers note the cars themselves are great despite service and value concerns.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bad service
- Filed a claim for two small stone chips under Mini's insurance.
- Prestige Smart Repair sprayed the door in the rain and damaged it.
I took out the stone chip and alloy insurance from Mini. I put in a claim for two very small stone chips.
Prestige Smart Repair came out at the beginning of February and completely ruined my door; he sprayed it in the rain. He was very rude; he had no idea what he was doing. Mini say basically it's nothing to do with them, but I think it is, as I bought the insurance from them.
Still not got the problem resolved. Avoid at all costs.
User's recommendation: Don't waste £500 on a product that's not fit for purpose
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Thousand Oaks, California
Cannot get hold of mini
- I wrote and called for weeks with no response.
- BMW are destroying a great British brand with this approach.
i have written and called over several weeks and nothing. nada.
its like the whole company has gone on leave and there isnt a single person dealing with customer issues. BMW are destroying a great british brand here if this is the way forward.
- Cars are great
- No one answers the phone
- Wriggle out of warrenty on product fault
- Customer service is poor
Preferred solution: warranty claim honoured
User's recommendation: call the customer services number for a brand before you buy
Worst service ever - MINI YORK
- In SA, Minis service and experience were top after 15 years and 5 cars.
- York Mini charged £28,500 cash; poor treatment and refund.
Funny how in a third world country (South Africa) Ive owned 5 Minis over a 15 year period and the service and whole experience is top drawer but when I buy and pay 28500 pounds cash for a new car at York Mini (UK) Im treated like dirt. Cancelled, refunded and never again! Steve the manager is the worst.
User's recommendation: Don’t waste your time with Mini York
Bedworth, England
Priced repair at 3 times more than another business
- Quoted repairs at over £900.
- Another garage quoted £375.
- Main dealer would match £375.
- Customer called it a disgusting rip-off.
Priced repairs on car at over £900 , then got in touch with another garage and was told £375, then phoned back mini main dealer who said ok they would match that price, this is disgusting and a complete rip off
User's recommendation: Go to your local man
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