Mini U Storage
Mini U Storage Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mini U Storage reviews show a 1.8 star rating from 3 customer reviews. Consumers are mostly dissatisfied, citing high price level, refund and cancellation concerns, and poor customer service.
Key Takeaways for Future Customers
- Location noted as convenient.
- Bring your own cart and patience when moving in.
- Watch billing and card on file charges; ask about refunds up front.
Negative Feedback / Risk Areas
- Recurring customer complaints about rude staff and poor service.
- Unauthorized charges and surprise price increases without notice.
- Difficulty obtaining refunds or clear resolution from management.
Positive Feedback
Reviewers consistently list location as the main positive.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mini U Storage reviews show a 1.8 star rating from 3 customer reviews. Consumers are mostly dissatisfied, citing high price level, refund and cancellation concerns, and poor customer service.
Key Takeaways for Future Customers
- Location noted as convenient.
- Bring your own cart and patience when moving in.
- Watch billing and card on file charges; ask about refunds up front.
Negative Feedback / Risk Areas
- Recurring customer complaints about rude staff and poor service.
- Unauthorized charges and surprise price increases without notice.
- Difficulty obtaining refunds or clear resolution from management.
Positive Feedback
Reviewers consistently list location as the main positive.
Complaints
- - In Richmond TX, they hung up and overcharged me.
- - Tonya and Jim were rude.
- - Michelle at corporate was dismissive.
- - They were racist on the phone.
The hung up in my face and over charged me. Tonya and Jim were horrible to my wife and I.
Michelle at corporate tried to resolve it but she was very dismissive to us. I hate this location in Richmond texas and will never refer nor use them again.
They act very racist on the phone knowing we are out of the state. This should happen to no one.
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Westminster, California
Very upset customer
- - Stored for 2-3 months and paid the balance with the manager over the phone.
- - Card on file charged for months without authorization; refund requested.
I had my storage for 2 or 3 months. I paid my balance with the manager over the phone .
I told rhat i had took everything out of my. Storage.
I did need anymore . To my surpise they have been charong my card on file the few months without my knowlage and Authorization I don't know what makes them think that it's OK just to charge my card with domino's the reservation station I want my money refunded to me well this is totally unacceptable I cannot believe this is happening please contact the manager at the Mini U storage on golden West street in California And correct this as soon as possible As far as I'm concerned that it's theft using my car without my authorization or my knowledge.
- There are none
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayment increases
- - Rent rose from 98.00 to 140.00 with no notice.
- - The manager is rude and I plan to move out.
When I purchased my storage unit it was 98.00. They have increased my payment a few times with no heads up until I go in to pay and then I dont have enough money!!
My unit is now 140.00 for a small unit.
I will be moving it out with no recommendations for this place to anyone! Also the manager is very rude!!
Complain about rude employee
- - Couldn't find a cart; staff rude and said to drive around.
- - I carried items to the elevator and down the hall.
- - 68-year-old female in 100-degree heat.
Arrived to start unloading some itens. Looked for a cart in space they're supposed to he in.
Nothing there. Drove to front office. Girl xane out and i asked if she could find a cart for me to use. She was rude and said i just need to drive around until i find one.
So i left.
Carried utens one by one to the elevator,dragged them down the hall to my unit. Rude employee came up to the second floor and did not say a word.
I am a 68 year old female and it is 100 degrees today.
I should not have to have tried to find a cart myself...period.
- Location
Preferred solution: Let the company propose a solution
User's recommendation: Bring your patience and own cart moving stuff
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