Mini Split Warehouse Reviews

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jeremy gilley yep jeremy warranty claim customer service unit customer service pictures order false complaint
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New Reviewer

Yes, recommended

Nothing but good things to say about this company, I have purchased many units from them over the past 2 years and only had an issue with 1 system- and they helped me to get it resolved. Like
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#1705846 Review #1705846 is a subjective opinion of poster.
Palm River-Gibsonton, Florida
Reason of review
Good customer service
New Reviewer

Absolutely horrible customer service!!!

I tried and tried to get a new fan blade ordered from these guys only to be given the run around time and time again. First they say they need a model number which i already included in the order. Then they want a serial number which is no where on the unit and i told them that. then they get an attitude and want pictures of the unit for whatever reason i was never told. Thats still not good enough so they want me to measure the fan blade. ITS BROKE!! How do you expect that to happen??? Beyond me? Then after all this run around I get informed that they are just cancelling my order since its too much for their brains to handle> so now i will take my business elsewhere since they are obviously idiots that cant do their jobs and want you to do it for them.
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#1621987 Review #1621987 is a subjective opinion of poster.
  • Bad customer service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
New Reviewer

Took three weeks to send a replacement for broken unit

Shipment came in with a damaged unit. Shipping company gave me an exception and I sent pictures to the warehouse. It took them 3 weeks and several unreturned phone calls and emails. Finally talked to a service rep and he said it would be shipped on Tuesday Friday came and I called again and he said it hadn't shipped and he would personally give it to shipping company. In the mean time I had to have an installer install part of the units and will have to pay more for him to come back. Also the lineset I ordered for this unit was not sent as I ordered and I had to buy the correct size to finish the install. Because the shipping company admitted it was a shipping problem it should have been taken care of in a more timely way. This is now costing me at least a thousand dollars more than it should and not including all the hassle. Avoid using this company. They have no customer service they take your money and don't care about the customer
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#1251808 Review #1251808 is a subjective opinion of poster.
Mini Split Warehouse Shipping Service
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Mini Split Warehouse - Minisplitwarehouse Online Order Review from San Francisco, California

SCAM! They deliverd broken unit and didnt want to exchange it nor returning my payment. I Submited a complaint to BBB. I hope they pay for it. Worst company and worst customer service i ever received
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1 comment

I had the same experience. Report them to the FTC.

I filed a complaint against them and have filed a charge back with Amex. Luckily I have an email from them admitting the unit was a lemon.

This company is a total fraud and would highly recommend it to anyone to stay away. Report them to the fraud department at godaddy as well.

#732529 Review #732529 is a subjective opinion of poster.
San Francisco, California
Reason of review
Damaged or defective
New Reviewer Splits on Warranty Claim

Mini Split Warehouse - Splits on Warranty Claim
Mini Split Warehouse - Splits on Warranty Claim
Mini Split Warehouse - Splits on Warranty Claim
Update by user Aug 28, 2013

At the request of the agency that handled my complaint, I want to state, for the record, that I was assisted by the HIllborough County Consumer Protections Agency.

I mistakenly thought, based on links I followed to get to this agency on the Internet, that this agency was housed in the office of the Attorney General. That is not true.

In any case, I'm grateful for the assistance as without them, I'm pretty sure nothing good would have happened.

Update by user Aug 23, 2013

And we have resolution!!!

A few weeks ago, I submitted this situation to the Hillsborough County Attorney General.

As I've stated here, what I hoped for was that Mr Gilley would honor the warranty and ship out the replacement parts. Instead, Mr Gilley offered, via the Attorney General's office, to refund completely the original purchase price in exchange for my shipping the units. He did this to relieve himself of the liability that this warranty represents to him, but I'll take it!!! I've already removed the units and will be shipping them as soon as I receive the label from Mr Gilley.

The Attorney General's office is handling all correspondence at this point, so the investigator already has the cashier's check in hand, awaiting confirmation of the delivery of the unit to Mr Gilley.

Shipping out asap.

Thank you, Hillborough County Attorney General's office!!!

Update by user May 30, 2013

Not sure why the word, s t u p i d was censored, but that's what I said about the possibility of there being a 'false complaint to the BBB.'

Original review posted by user May 30, 2013
I Purchased a A/C unit from the above website on 8/18/2011. The unit comes with a 2 yr warranty. All goes well for 1.5 yrs. I am very pleased with this product as it is really quiet and super-effective. Spring begins warming us this year, and I turn on the unit. Air flows, but not cold. I begin routine maintainance - cleaning filters, checking hoses (has interior blower and exterior compressor) and generally looking for the problem. I check the coolant... nothing. No pressure. Check for vacuum. Can't hold, and I hear the leak inside the exterior unit. My neighbor is state certified for HVAC, and I ask him to take a look. Upon popping the hood of the unit, there's something glaringly wrong... The exhaust fan has no blades. Well, none are attached. There all inside the unit, but one of the blades has ruptured the evaporator coil. This is what I identified as the audible leak earlier. Ok, calling for a warranty claim... Jeremy answers. He looks up our initial order and agrees that it is still under warranty but warns me that Toshiba (manufacturer) asks a lot of questions on things like this. I've got nothing to hide. Fine with me. I ask if he'd prefer that I contact Toshiba directly, but he's fine with handling it for me. He even says that if Toshiba should refuse to honor the warranty (?) that he has spare parts he could ship to me if I can have someone install them. In any case, he'll call me back when Toshiba responds to the claim he's submitting as we speak. Sounds good. *waiting* .... Two weeks... 2nd call to Jeremy answers again (what luck, I think to myself). As I begin to jog his memory, he interupts me to let me know that they haven't responded yet, but that he'll call me back today if I'll give him the chance to reach out to Toshiba again. We converse some more so that I can make him aware of the rising heat and the need that my wife and four kids have of keeping cool. He assures me that he'll get back to me today with Toshiba's response. Less happy, but looking forward to this call. *waiting* 3 days later, still nothing from ole Jeremy. Wife calls this time. She uses different prompts in the IVR. Guess who answers? JEREMY!!! She tells him directly that he has not fulfilled either of his promises to follow up with us, and she would very much like for him to get this thing moving. Whatever he said in response ticked my wife off so bad that she couldn't put two words together. The only one she kept saying was "Sir!... Sir!..." When that call ended, I filed a BBB complaint. Surprisingly, I received an email (from Jeremy!) about 3 days later that requested 2 items - proof of install by a licensed HVAC tech and pictures and write-up of the damage by a licensed HVAC tech. The email also included this, "Seems to me after they receive this info, they will send a Fan Blab (?blade?) and an outdoor evaporator coil." Wow... maybe I read this whole situation incorrectly. It took me a couple of days to get a service tech to the house, but I replied to the email with the requested information before the week ended. Meanwhile, the BBB complaint had received a response from, guess who?, Jeremy Gilley... "[my Wife] was informed that we were working on her claim, she contacted us in a threatening manner because she felt she has waited long enough. We asked her to please not contact us if she was going to be rude and vulgar to us as we are trying to help her. We emailed her a response yesterday to inform her of the following- Manufacturer has requested proof of installation by a licensed contractor. Manufacturer has requested a write up from a contractor diagnosing the parts that need to be replaced. Once we receive this information we can give it to the manufacturer so they can decide if they will replace the parts.If they do provide the parts, [my Wife] will be responsible to get the parts installed at her cost, the manufacturer will not pay for labor, IF they decide to give you the parts. [My Wife] should know that contacting us and threatening us will not get her system fixed. The reality is that there is no confirmation that the problem she is having is a manufacturing defect, the manufacturer considers acts of god or third parties not covered under that factory warranty." Vulgar? Rude? Threatening? That's not the conversation I heard. (I was sitting at the kitchen table during the phone call) First, I've never heard my wife use a curse word. We just don't speak that way. She was direct, and she absolutely did accuse Mr. Gilley of not following through on his commmitments, which was true. I'm starting to get the picture here. This is Jeremy's business, and it's not doing well. A week after providing the additional warranty claim information, and after sending an additional email reminding him that he had not yet responded to even let me know that he'd received the information, I received a response from Mr Gilley on its status. Here it is in its entirety: "Your claim has been denied, the information you provided for proof of install, and diagnosis was rejected by the factory warranty department. As I had discussed with your husband, before you so rudely contacted me making demands, I was going to take care of it in house IF they denied it. But after your rude phone call and false complaint to the BBB, I don't think we are going to be helping you out." Side note: I have a name that is commonly considered a girl's name. But I've identified myself to him by my name over the phone on at least two occassions - the second of which he didn't even need my account info as he remembered the situation. In the email above, which is a response to my email address and my name, he believes he's communicating with my wife. No big deal, just think it's humorous. Is it unreasonable to expect more from a company who is giving me second hand information of a denial of my warranty? Perhaps we could provide additional information? Is there something wrong with the info I provided? The icing on the cake is the decision to withdraw his original offer of help based on a false accusation he's making against my wife. This is unbelievable. Oh, and a 'false complaint' to the BBB? How is that even possible? Disputable, I could understand. 'False complaint to the BBB' is just ***. So, I did some research... First, is owned by AMG Inc. This wasn't a big revelation until I also found out, from BBB, that the owner of both is, guess who?, Jeremy Gilley. Wait isn't that the same customer service rep I've been speaking to all this time? Yep, Jeremy Gilley is a one-man show. Secondly, "Mr Whisper" is the only minisplit system designed in the USA. Cool! Except guess who the owns the Mr Whisper trademark? Yep, Jeremy Gilley. So, guess who the mysterious manufacturer is? Yep, Jeremy Gilley. So, in my mind, guess who was reviewing all of this warranty claim info that I thought was going to a third party? Yep, Jeremy Gilley. And, guess who got his panties in a wad over a truthful accusation of neglegence on his part? Yep, Jeremy Gilley. And who is acting like a child by assuming he can not be impacted by his unethical refusal of a warranty claim on the basis of that same accusation? Yep, Jeremy Gilley. Guess who got a new hobby? Me.
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Purchased about 10 units from them, had 1 PCB go bad, Midea replaced it and we havent had an issue since.


I have a midea and it leaks freon the worst part is it shipped this way and it took my hvac guy 6 months to diagnose it. I was told to contact the manufacturer and my claim was denied.


I am working the same issue as we speak. I will keep the group informed briefly. Fan blades broke apart and punctured the coils on my unit.


I have a few systems from them, wasn't that brand. I have a midea, its been great, have had them running for 2 years.

no problems and i believe Jeremy was the guy who helped me. very nice fellow actually.


I an HVAC contractor and had one of my customers want me to install a Mr Whisper unit that they purchased. One thing that I noticed right off when checked the equipment data plates was neither the indoor or outdoor units had a recognized UL label on them....

Also called Mr Whisper to check/verify on wiring with install and got " Jeremy" also and was asked what model, and when told was purchased thru mini split warehouse that " this was an older unit and sold thru mini split warehouse wouldn't have any warranty ???? " after researched more Mr Whisper is copyrighted by Mini Split Warehouse and is also Jeremy, sounds like is playing everybody from both sides of the fence and would steer clear of any dealings with them


About the above post I too bought a mini split from this place in Tampa after two and one half years evap developed *** beyond repair. Sent him email told me if I did not clean coils every two years they turn to garbage,I cleaned it evey three months.There unit Mr Whisper is garbage

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#413204 Review #413204 is a subjective opinion of poster.
Tampa, Florida

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