Mini Split Warehouse

I had a good experience with Mini Split Warehouse. I was looking for a new mini split for my home, and I was able to find a great deal on the unit I wanted.

The staff was friendly and knowledgeable, and they were able to answer all of my questions. I would recommend Mini Split Warehouse to anyone who is looking for a new mini split.

I had a great experience purchasing a mini split air conditioner from Mini Split Warehouse. I was looking for a new unit for my home office, and I was impressed with the wide selection of units that Mini Split Warehouse had to offer.

The unit was about to ship, apparently, they sent me a shipment notice this AM and then rescinded it and then cancelled my order.

I never requested a cancellation but I was concerned about how long it was taking. So, now I have to source a unit elsewhere. Thanks for wasting my time and not doing what I asked.

Nothing but good things to say about this company, I have purchased many units from them over the past 2 years and only had an issue with 1 system- and they helped me to get it resolved.

I tried and tried to get a new fan blade ordered from these guys only to be given the run around time and time again. First they say they need a model number which i already included in the order.

Then they want a serial number which is no where on the unit and i told them that. then they get an attitude and want pictures of the unit for whatever reason i was never told. Thats still not good enough so they want me to measure the fan blade. ITS BROKE!!

How do you expect that to happen???

Beyond me? Then after all this run around I get informed that they are just cancelling my order since its too much for their brains to handle> so now i will take my business elsewhere since they are obviously idiots that cant do their jobs and want you to do it for them.

Shipment came in with a damaged unit. Shipping company gave me an exception and I sent pictures to the warehouse.

It took them 3 weeks and several unreturned phone calls and emails. Finally talked to a service rep and he said it would be shipped on Tuesday Friday came and I called again and he said it hadn't shipped and he would personally give it to shipping company. In the mean time I had to have an installer install part of the units and will have to pay more for him to come back. Also the lineset I ordered for this unit was not sent as I ordered and I had to buy the correct size to finish the install.

Because the shipping company admitted it was a shipping problem it should have been taken care of in a more timely way. This is now costing me at least a thousand dollars more than it should and not including all the hassle.

Avoid using this company. They have no customer service they take your money and don't care about the customer

SCAM! They deliverd broken unit and didnt want to exchange it nor returning my payment.

I Submited a complaint to BBB.

I hope they pay for it. Worst company and worst customer service i ever received

I Purchased a A/C unit from the above website on 8/18/2011. The unit comes with a 2 yr warranty. All goes well for 1.5 yrs. I am very pleased with this product as it is really quiet and super-effective.

Spring begins warming us this year, and I turn on the unit. Air flows, but not cold. I begin routine maintainance - cleaning filters, checking hoses (has interior blower and exterior compressor) and generally looking for the problem. I check the coolant... nothing. No pressure. Check for vacuum. Can't hold, and I hear the leak inside the exterior unit.

My neighbor is state certified for HVAC, and I ask him to take a look. Upon popping the hood of the unit, there's something glaringly wrong... The exhaust fan has no blades. Well, none are attached. There all inside the unit, but one of the blades has ruptured the evaporator coil. This is what I identified as the audible leak earlier.

Ok, calling minisplitwarehouse.com for a warranty claim...

Jeremy answers. He looks up our initial order and agrees that it is still under warranty but warns me that Toshiba (manufacturer) asks a lot of questions on things like this. I've got nothing to hide. Fine with me. I ask if he'd prefer that I contact Toshiba directly, but he's fine with handling it for me. He even says that if Toshiba should refuse to honor the warranty (?) that he has spare parts he could ship to me if I can have someone install them. In any case, he'll call me back when Toshiba responds to the claim he's submitting as we speak.

Sounds good. *waiting* ....

Two weeks...

2nd call to minisplitwarehouse.com.

Jeremy answers again (what luck, I think to myself). As I begin to jog his memory, he interupts me to let me know that they haven't responded yet, but that he'll call me back today if I'll give him the chance to reach out to Toshiba again. We converse some more so that I can make him aware of the rising heat and the need that my wife and four kids have of keeping cool. He assures me that he'll get back to me today with Toshiba's response.

Less happy, but looking forward to this call. *waiting*

3 days later, still nothing from ole Jeremy.

Wife calls this time. She uses different prompts in the IVR. Guess who answers? JEREMY!!! She tells him directly that he has not fulfilled either of his promises to follow up with us, and she would very much like for him to get this thing moving. Whatever he said in response ticked my wife off so bad that she couldn't put two words together. The only one she kept saying was "Sir!... Sir!..." When that call ended, I filed a BBB complaint.

Surprisingly, I received an email (from Jeremy!) about 3 days later that requested 2 items - proof of install by a licensed HVAC tech and pictures and write-up of the damage by a licensed HVAC tech. The email also included this, "Seems to me after they receive this info, they will send a Fan Blab (?blade?) and an outdoor evaporator coil." Wow... maybe I read this whole situation incorrectly. It took me a couple of days to get a service tech to the house, but I replied to the email with the requested information before the week ended.

Meanwhile, the BBB complaint had received a response from, guess who?, Jeremy Gilley... "[my Wife] was informed that we were working on her claim, she contacted us in a threatening manner because she felt she has waited long enough. We asked her to please not contact us if she was going to be rude and vulgar to us as we are trying to help her. We emailed her a response yesterday to inform her of the following-

Manufacturer has requested proof of installation by a licensed contractor. Manufacturer has requested a write up from a contractor diagnosing the parts that need to be replaced. Once we receive this information we can give it to the manufacturer so they can decide if they will replace the parts.If they do provide the parts, [my Wife] will be responsible to get the parts installed at her cost, the manufacturer will not pay for labor, IF they decide to give you the parts. [My Wife] should know that contacting us and threatening us will not get her system fixed. The reality is that there is no confirmation that the problem she is having is a manufacturing defect, the manufacturer considers acts of god or third parties not covered under that factory warranty."

Vulgar? Rude? Threatening? That's not the conversation I heard. (I was sitting at the kitchen table during the phone call) First, I've never heard my wife use a curse word. We just don't speak that way. She was direct, and she absolutely did accuse Mr. Gilley of not following through on his commmitments, which was true. I'm starting to get the picture here. This is Jeremy's business, and it's not doing well.

A week after providing the additional warranty claim information, and after sending an additional email reminding him that he had not yet responded to even let me know that he'd received the information, I received a response from Mr Gilley on its status. Here it is in its entirety:

"Your claim has been denied, the information you provided for proof of install, and diagnosis was rejected by the factory warranty department. As I had discussed with your husband, before you so rudely contacted me making demands, I was going to take care of it in house IF they denied it. But after your rude phone call and false complaint to the BBB, I don't think we are going to be helping you out."

Side note: I have a name that is commonly considered a girl's name. But I've identified myself to him by my name over the phone on at least two occassions - the second of which he didn't even need my account info as he remembered the situation. In the email above, which is a response to my email address and my name, he believes he's communicating with my wife. No big deal, just think it's humorous.

Is it unreasonable to expect more from a company who is giving me second hand information of a denial of my warranty? Perhaps we could provide additional information? Is there something wrong with the info I provided?

The icing on the cake is the decision to withdraw his original offer of help based on a false accusation he's making against my wife. This is unbelievable. Oh, and a 'false complaint' to the BBB? How is that even possible? Disputable, I could understand. 'False complaint to the BBB' is just ***.

So, I did some research...

First, Minisplitwarehouse.com is owned by AMG Inc. This wasn't a big revelation until I also found out, from BBB, that the owner of both is, guess who?, Jeremy Gilley. Wait isn't that the same customer service rep I've been speaking to all this time? Yep, Jeremy Gilley is a one-man show.

Secondly, "Mr Whisper" is the only minisplit system designed in the USA. Cool! Except guess who the owns the Mr Whisper trademark? Yep, Jeremy Gilley. So, guess who the mysterious manufacturer is? Yep, Jeremy Gilley. So, in my mind, guess who was reviewing all of this warranty claim info that I thought was going to a third party? Yep, Jeremy Gilley.

And, guess who got his panties in a wad over a truthful accusation of neglegence on his part? Yep, Jeremy Gilley. And who is acting like a child by assuming he can not be impacted by his unethical refusal of a warranty claim on the basis of that same accusation? Yep, Jeremy Gilley.

Guess who got a new hobby? Me.