Nara G

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Verified Reviewer
| map-marker Portland, Oregon

Dishonest, ineffective and shady

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In 2021, Went in to Mini of Portland to trade in and purchased a used car (that we saw online). Cash purchase.

Dealer kept us there for 7 hours. Salesman made at least 10 trips to the "managers" office. The car came with a 'mandatory' tracking device.

We found out when trying to register the tracking device that it had never even been installed. I was able to get a refund after many calls to cust.

service. Then, we never received our title from the DMV. Calls to Lithia Motors customers service went unfulfilled and unanswered. They blamed the DMV multiple times.

The DMV clearly explained to me that Lithia had lost the vehicle's title and needed to file for a copy, but hadn't. I had to file a complaint with DMV for things to move along. It took a whole year to get my title.

Two years later, I get a notice that the release and new title for our old trade-in had never been filed by Lithia. TWO YEARS, people!

This company is dishonest, rude and crooked.

They do not file paperwork according to DMV rules, and they make you buy all this extra stuff that they never even install. And they waste customers time with mind-games during the purchasing process, getting up to "go to the manager's office" every 20 or so minutes.

View full review
Loss:
$250
Cons:
  • Breaks dmv code
  • Shady
  • Rude

Preferred solution: Nothing, but future customers should be warned.

User's recommendation: AVOID AT ALL COSTS

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